Social and other specific services – public contracts
Contract award notice
Section I: Contracting
authority
I.1) Name and addresses
Scottish Borders Council
Council Headquarters
Newtown St Boswells
TD6 0SA
UK
Contact person: Ryan Douglas
Telephone: +44 1835824000
E-mail: procurement@scotborders.gov.uk
NUTS: UKM91
Internet address(es)
Main address: http://www.scotborders.gov.uk
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00394
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Care at Home Flexible Framework
Reference number: 1001434
II.1.2) Main CPV code
85000000
II.1.3) Type of contract
Services
II.1.4) Short description
Provision of Care at Home services within the Scottish Borders
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
76 000 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
85312000
85300000
85310000
II.2.3) Place of performance
NUTS code:
UKM91
Main site or place of performance:
Scottish Borders local authority area
II.2.4) Description of the procurement
Scottish Borders Council is seeking to establish a flexible framework agreement for the provision of care at home services and is inviting tenders from suitably qualified and experienced providers.
The anticipated start date of the framework is 19th May 2026 and it is expected to last 10 years, with the option to periodically admit new entrants.
No guarantee is given as to the volume or value of any business awarded to any provider admitted to the framework agreement.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
The services required fall within the scope of Schedule 3 of the Public Contracts (Scotland) Regulations and the procurement is carried out in accordance with Regulations 74-76.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement
The procurement involves the establishment of a framework agreement
IV.1.11) Main features of the award procedure:
Evaluation of the award criteria will be on the basis of Most Economically Advantageous Tender with a price/quality split of 40/60
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2026/S 000-016666
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
27/07/2026
V.2.2) Information about tenders
Number of tenders received: 18
Number of tenders received from SMEs: 16
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 18
Number of tenders received by electronic means: 18
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Gentle Hands healthCare limited
20 John smith business centre
Kirkcaldy
ky2 6hd
UK
Telephone: +44 7366614123
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
SRS Care Solutions (Scotland) Ltd
Annan Business Centre, 3 Teviot Drive
Hawick
TD9 9RE
UK
Telephone: +44 7837979399
NUTS: UKM91
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Nightingales Home Help Services
24 Horsemarket kelso
Kelso
TD5 7HD
UK
Telephone: +44 1573226868
NUTS: UKM91
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Call-in Homecare Limited
6th Floor, Sugar Bond, 2 Anderson Place
Edinburgh
EH6 5NP
UK
Telephone: +44 7701281869
NUTS: UKM75
The contractor is an SME:
No
V.2.3) Name and address of the contractor
MFCM
124 MUNGALHEAD ROAD
Falkirk
FK2 7LJ
UK
Telephone: +44 1324636600
NUTS: UKM75
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Concept Home Care
Office 13, Merryfield Business Centre, Macmerry Industrial Estate
TRANENT
EH33 1RD
UK
Telephone: +44 7818407255
NUTS: UKM73
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Enhance Support and Care
Suite 1, County Buildings, Rosetta Road
peebles
eh45 8hG
UK
Telephone: +44 7541549541
NUTS: UKM91
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
McSence Communication Ltd.
32 Sycamore Road, Mayfield, Dalkeith
Dalkeith
eh22 5ta
UK
Telephone: +44 1314541506
NUTS: UKM73
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
British Red Cross Society
44 Moorfields
London
EC2Y 9AL
UK
Telephone: +44 3448711111
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 76 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
SPD 4B6: A Creditsafe check will be carried out. Bidders failing to meet a min score of 30 will be required to provide further assurance of financial capability (e.g. audited accounts). The Council reserves the right to disqualify bidders unable to provide sufficiently robust financial assurance.
SPD 4C1.2: Bidders must provide at least one example of provision of a regulated care at home service in the last three years.
SPD 4D1: Bidders must provide a certificate of accreditation by a UKAS authorised body against either the OHSAS 18001 or ISO 45001 standards
OR
A documented health and safety policy or where applicable (less than 5 employees, self-employed etc.) provide a statement of Health and Safety Intent and similarly provide examples of risk assessments likely to be associated with carrying out this type of work (3 minimum). These should include safety of staff and others, members of the public, operation of vehicles, plant and equipment and include current major incident controls, for example a pandemic.
Bidders are strongly advised to consult the Supplier Journey in the preparation of their tenders.
Supplier Development Programme is providing additional support for bidders by delivering training to help you understand the process to bid for this opportunity. This Aligned Tender Training session will be delivered online on 12/03/2026 at 10:30am https://www.sdpscotland.co.uk/events/aligned-tender-training-scottish-borders-councils-care-at-home-framework-2019/
Bidders should note that when it is judged by the Council at its sole discretion to be appropriate the Council will collaborate with the relevant bodies, including Police Scotland, to actively share significant elements of information provided and detailed in this response to the Invitation to Tender.
Where misrepresentation of any type is discovered, the bidder who made such misrepresentation and their proposal will be excluded from any further consideration.
The bidder shall notify the Council of any enforcement action or prosecution that is taken against them by Health & Safety Executive (HSE), Scottish Environment Protection Agency (SEPA) or any other relevant agencies as soon as they become aware.
(SC Ref:839905)
VI.4) Procedures for review
VI.4.1) Review body
Jedburgh Sherriff Court and Justice of the Peace Court
Castlegate
Jedburgh
TD8 6AR
UK
Telephone: +44 1835863231
E-mail: jedburgh@scotcourts.gov.uk
Internet address(es)
URL: https://www.scotcourts.gov.uk/the-courts/court-locations/jedburgh-sheriff-court-and-justice-of-the-peace-court
VI.5) Date of dispatch of this notice
11/08/2026