W5045 Walsall Connected

Procurement reference

5045

Procurement description

Walsall Connected delivers digital, social and financial inclusion support across five dedicated Walsall localities. The service helps residents access Council online services, develop digital confidence, and connect with community-based support through tailored advice, training and signposting to appropriate local services and opportunities.

Main category

Services

Delivery regions

• UKG38 - Walsall

Total value (estimated, excluding VAT)

995000 GBP to 995000GBP

Contract dates (estimated)

19 October 2026, 00:00AM to 18 October 2028, 23:59PM

Extension end date (if all the extensions are used): 18 October 2030

Walsall Council

Procedure type

Open procedure

Is the total value above threshold?

Above threshold

Description

This Lot tends to have higher levels of deprivation, lower educational attainment, and a younger population. This suggests a need for targeted digital programmes, especially for families and young adults, alongside preventative work focused on youth engagement and early intervention in education and employment

pathways.

CPV classifications

• 80521000 - Training programme services
• 80570000 - Personal development training services

Delivery regions

• UKG38 - Walsall

Lot value (estimated)

185250 GBP Excluding VAT

222300 GBP Including VAT

Sustainability

Small and medium-sized enterprises (SME)

Voluntary, community and social enterprises (VCSE)

Contract start date (estimated)

19 October 2026, 00:00AM

Contract end date (estimated)

18 October 2028, 23:59PM

Extension end date (estimated)

18 October 2030, 23:59PM

Can the contract be extended?

Yes

Description of extensions

2 x 12 months

Award criteria

Description

Lot 2 is generally more affluent, with higher levels of employment and digital access. However, there may still be pockets of digital exclusion, particularly among older adults. Here, preventative work could focus on social isolation and long term health conditions, using digital tools to support independence and wellbeing.

CPV classifications

• 80521000 - Training programme services
• 80570000 - Personal development training services

Delivery regions

• UKG38 - Walsall

Lot value (estimated)

185250 GBP Excluding VAT

222300 GBP Including VAT

Sustainability

Small and medium-sized enterprises (SME)

Voluntary, community and social enterprises (VCSE)

Contract start date (estimated)

19 October 2026, 00:00AM

Contract end date (estimated)

18 October 2028, 23:59PM

Extension end date (estimated)

18 October 2030, 23:59PM

Can the contract be extended?

Yes

Description of extensions

2 x 12 months

Award criteria

Description

Lot 3 is ethnically diverse and includes areas with both affluence and deprivation. Language barriers and cultural differences may impact digital engagement. Therefore, culturally sensitive digital support, including multilingual resources and tailored training, is essential. Preventative efforts should also address health inequalities and access to services.

CPV classifications

• 80521000 - Training programme services
• 80570000 - Personal development training services

Delivery regions

• UKG38 - Walsall

Lot value (estimated)

185250 GBP Excluding VAT

222300 GBP Including VAT

Sustainability

Small and medium-sized enterprises (SME)

Voluntary, community and social enterprises (VCSE)

Contract start date (estimated)

19 October 2026, 00:00AM

Contract end date (estimated)

18 October 2028, 23:59PM

Extension end date (estimated)

18 October 2030, 23:59PM

Can the contract be extended?

Yes

Description of extensions

2 x 12 months

Award criteria

Description

Lot 4 has a mix of urban and semi-rural areas, with varying levels of

connectivity and access. Digital support should focus on greater awareness and local digital training offers across Centres. Preventative work might include transport and access solutions, especially for older or isolated Service Users.

CPV classifications

• 80521000 - Training programme services
• 80570000 - Personal development training services

Delivery regions

• UKG38 - Walsall

Lot value (estimated)

185250 GBP Excluding VAT

222300 GBP Including VAT

Sustainability

Small and medium-sized enterprises (SME)

Voluntary, community and social enterprises (VCSE)

Contract start date (estimated)

19 October 2026, 00:00AM

Contract end date (estimated)

18 October 2028, 23:59PM

Extension end date (estimated)

18 October 2030, 23:59PM

Can the contract be extended?

Yes

Description of extensions

2 x 12 months

Award criteria

Description

Lot 5 delivers a high-quality Walsall Connected in person support service at (firstly) Lichfield Street Hub and (secondly) Walsall Manor Hospital, which are two of the network's highest demand sites requiring consistent, trained Personnel to maintain service standards and quality Walsall Connected in person support at these locations.

CPV classifications

• 80521000 - Training programme services
• 80570000 - Personal development training services

Delivery regions

• UKG38 - Walsall

Lot value (estimated)

254000 GBP Excluding VAT

304800 GBP Including VAT

Sustainability

Small and medium-sized enterprises (SME)

Voluntary, community and social enterprises (VCSE)

Contract start date (estimated)

19 October 2026, 00:00AM

Contract end date (estimated)

18 October 2028, 23:59PM

Award criteria

Award criteria

Tender submission deadline

11 September 2026, 12:00PM

Enquiry deadline

04 September 2026, 12:00PM

Date of award of contract

05 October 2026, 23:59PM

Submission address and any special instructions

https://in-tendhost.co.uk/walsallcouncil/aspx/Home

May tenders be submitted electronically?

Yes

Is this a recurring procurement?

No

Publication date of next tender notice (estimated)

01 April 2030, 23:59PM

Languages that may be used for submission

• English