Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NHS NORFOLK AND SUFFOLK INTEGRATED CARE BOARD
T6Y0W
County Hall, Martineau Lane
Norwich
NR12DH
UK
E-mail: nsicb.procurement@nhs.net
NUTS: UKH15
Internet address(es)
Main address: https://www.norfolkandsuffolk.icb.nhs.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Brain Injury Rehabilitation Service.
II.1.2) Main CPV code
85100000
II.1.3) Type of contract
Services
II.1.4) Short description
Icanho provides a specialist community neurorehabilitation service for adults aged 18 years and over who are registered with a GP practice in Suffolk and the Great Yarmouth and Waveney locality.
The provision supports people with acquired neurological conditions, including stroke, traumatic brain injury, hypoxic brain injury, brain tumours and other acquired brain injuries, who require coordinated multidisciplinary rehabilitation to maximise recovery, improve functional independence and optimise quality of life.
The multidisciplinary team includes physiotherapy, occupational therapy, speech and language therapy, psychology and vocational rehabilitation, delivering personalised, goal-orientated interventions tailored to individual need.
Rehabilitation addresses physical, cognitive, communication, behavioural, psychological and vocational impacts of neurological injury, whilst also supporting families and carers throughout the rehabilitation journey.
Working as part of the wider Norfolk and Suffolk rehabilitation pathway, Icanho collaborates with acute hospitals, community health services, primary care, mental health services, social care and voluntary sector partners to provide timely access to specialist rehabilitation, facilitate safe discharge, support community reintegration and reduce avoidable demand on health and care services through evidence-based community rehabilitation
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
3 582 800.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
85100000
II.2.3) Place of performance
NUTS code:
UKH14
UKH15
Main site or place of performance:
Suffolk and Great Yarmouth and Waveney
II.2.4) Description of the procurement
Icanho provides a specialist community neurorehabilitation service for adults aged 18 years and over who are registered with a GP practice in Suffolk or the Great Yarmouth and Waveney locality. The provision supports individuals with acquired neurological conditions, including stroke, traumatic brain injury, hypoxic brain injury, brain tumours and other acquired brain injuries, who require coordinated multidisciplinary rehabilitation to maximise recovery, improve functional independence and optimise quality of life. Rehabilitation is delivered by a specialist multidisciplinary team including physiotherapy, occupational therapy, speech and language therapy, psychology and vocational rehabilitation. The provision forms part of the wider Norfolk and Suffolk rehabilitation pathway and works collaboratively with acute hospitals, community services, primary care, mental health services, social care and voluntary sector partners to deliver personalised, goal-orientated rehabilitation and support safe discharge and community reintegration.
The contract will commence on 1 May 2026 and is proposed to run for an initial period of three years, ending on 30 April 2029. The Commissioner will hold the option to extend the contract for up to a further two years, which may be exercised as either a single two-year extension or in accordance with the terms set out within the contract. If all extension options are exercised, the contract will expire on 30 April 2031.
The annual contract value is £716,560 excluding VAT. Based on the full potential contract term of five years (including extensions), the estimated maximum lifetime value of the contract is £3,582,800 excluding VAT. This value is based on current contract prices and does not include any future inflationary uplifts that may be applied in accordance with national NHS guidance.
NHS Norfolk and Suffolk Integrated Care Board are awarding the contract named within this notice under the Direct Award C process which is outlined within the Health Care Services (Provider Selection Regime) Regulations 2023. The provider named in this notice is an existing provider and has been reviewed through a Key Criteria assessment to ensure the awarding body is satisfied with current performance and reasonably expects the provider to be able to satisfy the contract which is the subject of this notice. The contract which is the subject of this notice has not changed considerably when compared with the existing / previous contract delivered by the named provider.
The ICB may wish to introduce additional services during the lifetime of the contract ("Contract modifications"). Such contract modifications will be contemplated where additional requirements are similar and or complementary to the services already included in the Specification, at any given time. Such expansion would be by the addition of services commissioned by the Authority as named in the Contract Notice. To this end, after the award of contract, there is a possibility that the contract may be varied as allowable in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 100
Price
/ Weighting:
0
II.2.11) Information about options
Options:
Yes
Description of options:
The Commissioner reserves the right to extend the contract for up to a further two years, subject to satisfactory provider performance, continued service need, availability of funding and completion of the required contractual and governance approvals. If the extension option is exercised in full, the contract term will be extended to 30 April 2031..
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
Other justification for the award of the contract without prior publication of a call for competition in the Official Journal of the European Union or the Find a Tender Service: The procurement falls outside the scope of application of the regulations.
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. The publication of this notice marks the start of the standstill period.
Representations by providers must be made to decision makers by 28th August 2026 (8 working days following publication of intention to award notice). They should be submitted in writing to nsicb.procurement@nhs.net
This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.
The award decision was approved by the ICB Executive on 9 February 2026
• No conflicts of interest, or potential conflicts of interest, were declared by any decision makers.
The decision to award this contract in line with Direct Award Process C was based on evaluation against the five required key criteria as follows:
• Quality and Innovation - Assured - NS ICB are assured that the provider is delivering a safe and effective service as required by the specification and contract they are currently delivering. This criterion was reviewed in line with the Quality Impact Assessment.
• Value - Assured - NS ICB are assured that the provider is delivering value to the integrated care system and the cost of change would not be outweighed by the potential benefit of a new provider.
• Integration, Collaboration and Service Sustainability - Part Assured - NS ICB are partly assured that the provider is positively impacting on the integrated care system through their integration and collaboration delivered as a requirement of the specification or alternative elements linked to the delivery.
• Improving Access, Reducing Health Inequalities and Facilitating Choice - Part Assured - NS ICB are partly assured that the provider is meeting needs of the population to ensure equitable access and choice as required by the specification and contract. This criterion was reviewed in line with the Equality Impact Assessment.
• Social Value - Assured - NS ICB are assured that the provider is delivering in line with the NS Green Plan, supporting with the implementation of carbon reduction and increase in initiatives which positively impact on the wider determinants of health. This criterion was reviewed in line with the Sustainability Impact Assessment.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2099/S 111-999999
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
09/02/2026
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Livability (Shaftesbury Incanho)
05967087
Gateshead
UK
NUTS: UKC2
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 3 582 800.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
NHS Norfolk and Suffolk Integrated Care Board
Norwich
UK
VI.5) Date of dispatch of this notice
18/08/2026