Prior information notice
This notice is for prior information only
Section I: Contracting
authority
I.1) Name and addresses
NHS NORFOLK AND SUFFOLK INTEGRATED CARE BOARD
T6Y0W
County Hall, Martineau Lane
Norwich
NR12DH
UK
E-mail: nsicb.procurement@nhs.net
NUTS: UKH15
Internet address(es)
Main address: https://www.norfolkandsuffolk.icb.nhs.uk/
Address of the buyer profile: https://atamis-1928.my.site.com/
I.1) Name and addresses
Norfolk and Suffolk NHS Foundation Trust
RMY
County Hall, Martineau Lane
Norwich
NR12DH
UK
E-mail: nsicb.procurement@nhs.net
NUTS: UKH15
Internet address(es)
Main address: https://www.nsft.nhs.uk/
Address of the buyer profile: https://atamis-1928.my.site.com/
I.2) Joint procurement
The contract involves joint procurement
I.3) Communication
Additional information can be obtained from the abovementioned address
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Crisis Alternatives Model
II.1.2) Main CPV code
85100000
II.1.3) Type of contract
Services
II.1.4) Short description
NHS Norfolk and Suffolk Integrated Care Board (ICB) and Norfolk and Suffolk NHS Mental Health Trust intend to procure an outcomes-focused Mental Health Wellbeing Hub Model and Crisis at Home and Crisis Outside of the Home Service across the Norfolk and Suffolk localities.
Commissioning will be undertaken through an outcomes-based approach, with providers required to develop and propose a delivery model that demonstrates how the specified service functions and outcomes will be achieved across Norfolk and Suffolk.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.2) Description
Lot No: 1
II.2.1) Title
Mental Health Wellbeing Hub Model
II.2.2) Additional CPV code(s)
85100000
II.2.3) Place of performance
NUTS code:
UKH14
UKH15
UKH16
UKH17
Main site or place of performance:
This service will cover Norfolk and Suffolk localities.
II.2.4) Description of the procurement
The Norfolk and Suffolk Mental Health Wellbeing Hub Model is a prevention-focused mental health and wellbeing service for adults aged 18 years and over. The service will provide community-based support for people experiencing emotional distress, poor mental wellbeing, or mild to moderate mental health needs through a combination of physical hub provision and telephone and digital support. The model also incorporates a Single Point of Access (SPA), through which all referrals into the wider Crisis Alternatives Pathway will be received, triaged and processed, including referrals to the Crisis at Home, Crisis Outside of the Home, and Short Stay Recovery House services. Providers across the pathway will contribute staff to the SPA to support assessment, triage, referral management, and the provision of advice and guidance. The Wellbeing Hub Model is designed to promote wellbeing, build resilience, address the wider social determinants of mental health, reduce inequalities in access and outcomes, and help prevent escalation into crisis services. Commissioning will be undertaken through an outcomes-based approach, with providers required to develop and propose a delivery model that demonstrates how the specified service functions and outcomes will be achieved across Norfolk and Suffolk.
It is recognised that these service specifications cover a large geographical area and broad scope. As such, commissioners welcome and encourage prospective providers to develop joint service proposals, provided they can demonstrate how all providers involved will ensure seamless care pathways, effective information sharing, and smooth handovers of care.
II.2.14) Additional information
This Prior Information Notice is to seek provider opinion on the draft specifications around deliverability, provider capability, partnership requirements, mobilisation risks and the outcomes that should be reflected in the service model. In order to access the service specifications please contact nsicb.procurement@nhs.net and submit responses to the survey prior to the 11th September 2026.
For the avoidance of doubt these documents are NOT available on the Norfolk and Suffolk website or on Atamis. The deadline for completed responses to this PIN is midnight on 10th September 2026.
Lot No: 2
II.2.1) Title
Crisis at Home and Crisis outside of the home model
II.2.2) Additional CPV code(s)
85100000
II.2.3) Place of performance
NUTS code:
UKH14
UKH15
UKH16
UKH17
Main site or place of performance:
Norfolk and Suffolk localities.
II.2.4) Description of the procurement
The Norfolk and Suffolk Crisis at Home and Crisis Outside of the Home Service is a community based mental health crisis support service for adults aged 18 years and over. The service comprises two integrated elements: a Crisis at Home service that provides short-term admission prevention, stabilisation, discharge support and step-down interventions in people's homes and communities, and a Crisis Outside of the Home service that provides an accessible, non-clinical setting for people experiencing mental health crisis who require support outside their home environment. Referrals will be received and managed through the Single Point of Access, working closely with Norfolk and Suffolk NHS Foundation Trust (NSFT) and wider system partners to ensure appropriate clinical oversight, coordinated care and seamless movement through the crisis pathway. The service is intended to provide timely alternatives to hospital admission and urgent care settings, support de-escalation and recovery, and improve outcomes for people experiencing mental health crisis. Commissioning will be undertaken through an outcomes-based approach, where providers will be required to maintain and scale the established Crisis at Home model while developing and proposing a delivery model for the Crisis Outside of the Home element that demonstrates how the specified service functions and outcomes will be achieved across Norfolk and Suffolk.
It is recognised that these service specifications cover a large geographical area and broad scope. As such, commissioners welcome and encourage prospective providers to develop joint service proposals, provided they can demonstrate how all providers involved will ensure seamless care pathways, effective information sharing, and smooth handovers of care.
II.2.14) Additional information
This Prior Information Notice is to seek provider opinion on the draft specifications around deliverability, provider capability, partnership requirements, mobilisation risks and the outcomes that should be reflected in the service model. In order to access the service specifications please contact nsicb.procurement@nhs.net and submit responses to the survey prior to the 11th September 2026.
For the avoidance of doubt these documents are NOT available on the Norfolk and Suffolk website or on Atamis. The deadline for completed responses to this PIN is midnight on 10th September 2026.
II.3) Estimated date of publication of contract notice:
18/09/2026
Section IV: Procedure
IV.1) Description
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
Section VI: Complementary information
VI.3) Additional information
The intention is that any subsequent procurement process will be undertaken within the Provider Selection Regime (PSR). Any related procurement process will be governed by the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this process.
The Authorities may wish to introduce additional services during the lifetime of the contract ("Contract modifications"). Such contract modifications will be contemplated where additional requirements are similar and or complementary to the services already included in the contract, at any given time. Such expansion would be by the addition of services commissioned by the Authority as named in any Contract Notice. To this end, the Bidder should be aware that after the award of contract, there is a possibility that the successful Bidder may be offered a variation to the contract in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023.
VI.5) Date of dispatch of this notice
21/08/2026