Contract notice
Section I: Contracting
authority
I.1) Name and addresses
The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)
1 South Gyle Crescent.
Edinburgh
EH12 9EB
UK
E-mail: paul.mckinney@nhs.scot
NUTS: UKM
Internet address(es)
Main address: http://publicservicesdelivery.scot/about/procurement/
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.publictendersscotland.publiccontractsscotland.gov.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://www.publictendersscotland.publiccontractsscotland.gov.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Service Integration and Management System (SIAM)
Reference number: NP500828
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
PSD Scotland intends to procure a Service Integration and Management contract for the transition, stabilisation and continued delivery of selected national digital services supporting health and care across Scotland. The successful supplier will act as prime contractor and provide a single point of accountability for end-to-end service delivery, integration and performance. The supplier will also be responsible for the management of any subcontractors and dependencies with other providers and Authority teams.
The initial priority will be to maintain continuity and stabilise these business-critical services as they transition away from the existing National IT Contract, while establishing a strong foundation for subsequent improvement and modernisation.
II.1.5) Estimated total value
Value excluding VAT:
180 000 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
72000000
48000000
II.2.3) Place of performance
NUTS code:
UKM
Main site or place of performance:
Scotland
II.2.4) Description of the procurement
PSD Scotland intends to procure a Service Integration and Management contract for selected national digital services supporting clinical, operational and administrative functions across NHS Scotland. The procurement will establish replacement arrangements for services currently delivered under the National IT Contract, which is due to expire on 31 March 2028. The principal objective is to maintain uninterrupted delivery of these business-critical services throughout transition and thereafter.
The anticipated scope includes services and applications supporting Primary and Community Care, National Screening and Child Health, together with other services confirmed in the procurement documents. Depending on the requirements of each service, the contract may include application support, maintenance and development, as well as the associated infrastructure, platform, integrations and data services. IT Service Management capabilities are also required for end-to-end operation. The detailed application scope, service boundaries and allocation of responsibilities will be defined in the tender documentation.
The successful supplier will act as the prime contractor, providing a single point of accountability for the contract. The supplier will be expected to coordinate its subcontractors and work effectively with the Authority’s retained teams and other internal and external providers.
Service continuity will take precedence during the initial transition, followed by stabilisation to address supportability, resilience, cyber security, regulatory compliance and technical-debt risks. Once services have been stabilised, the supplier will support proportionate and staged modernisation through
software and infrastructure engineering practices.
Intended outcomes include:
-Secure, compliant and resilient services
-Clear and measurable service performance
-Visibility of costs and dependencies
-Improved value for money
The supplier will also be expected to support knowledge transfer, effective service ownership, data portability and robust exit arrangements, reducing long-term supplier dependency and preserving future competition. The Authority will retain accountability for strategic direction, governance, business outcomes and service ownership throughout the contract.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 144
This contract is subject to renewal: Yes
Description of renewals:
The intention is to award an initial 7 year award with the option to extend for a further 3 + 2 years (12 years in total)
II.2.9) Information about the limits on the number of candidates to be invited
Envisaged minimum number: 3
Objective criteria for choosing the limited number of candidates:
The full list of criteria can be found within the PSD Scotland SPD Instructions, saved within the Attachments area of PCS-Tender.
The SPD selection process will be carried out in two stages:
Stage One:
Compliance Check and Exclusion Grounds (Mandatory and Discretionary)(Pass/Fail) – that the Economic Operator has submitted a complete and compliant SPD response; and whether any of the Economic Operators, are in breach of the mandatory grounds for exclusion or, in the case of the discretionary exclusion grounds, are considered ineligible at the
discretion of PSD Scotland, in accordance with Regulation 58 of the Public Contracts (Scotland) Regulations 2015.
Minimum Requirements (Pass/Fail) - that the Economic Operator meets the requisite economic and financial standing selection criteria deemed appropriate for the Programme set out in the NHS Scotland SPD Instructions; and meets the
technical and professional ability selection criteria set out in the NHS Scotland SPD Instructions.
Stage Two:
Project Specific Questions - Economic operators who pass Stage One will have their response to the Project Specific Questions scored. As set out in the SPD instructions all economic operators are required to submit 3 case studies as a mandatory requirement and will be scored as a pass/fail. Thereafter, there are 6 scored questions that will be scored as per the instructions and criteria as detailed within the SPD document.
The Project Specific Questions are set out in section 3.2 of PSD Scotland SPD Instructions. The criteria will
be applied to all economic operators that pass Stage 1 to reduce the number of economic operators that are invited to submit an initial tender.
It is the intention of NHS Scotland that a minimum of three economic operators achieving the highest scores will be invited to submit an initial tender.
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
List and brief description of selection criteria:
SPD Question 4B.1.1: Economic Operators are required to provide statement of accounts or extracts relating to their business for the previous 3 years.
Economic operators are required to demonstrate that annual turnover should be at least 4 times the annual value of the contract. The annual contract value is anticipated to be circa ~ GBP 15m. Therefore, annual turnover needs to be at least GBP 60m GBP.
Economic operators should be profitable for the last 3 years of the annual turnover at least at the group level.
PSD may require Economic Operators to provide additional information to demonstrate financial standing.
Additional information can include but not limited to:
- parent company accounts (if applicable) –
- deeds of guarantee banker’s statements and references - accountants’ references
- management accounts
- financial projections, including cash flow forecasts
- details and evidence of previous contracts, including contract values
- capital availability
- guarantees may be required from parent companies and from banks.
Economic Operators who cannot provide suitable evidence of a secure financial standing will be excluded from the procurement.
SPD Questions 4B.5.1a, 4B.5.1b and 4B.5.2: Economic Operators must confirm they have or will be able to obtain the required level of insurance listed below.
Minimum level(s) of standards required:
SPD Question 4B.1.1: Economic Operators must demonstrate the following financial capacity over the last 3 years:
- turnover in respect of its most recent three full financial years must have been equal to or more than GBP 60m per annum.
SPD Questions 4B.5.1a, 4B.5.1b and 4B.5.2: Economic Operators must confirm they have or will be able to obtain the required levels of insurance:
- Employer’s (compulsory) liability insurance = GBP 5 million;
- Public liability insurance = GBP 10 million;
- Professional indemnity insurance = GBP 5 million;
- Product liability insurance = GBP 10 million;
- Product liability insurance is not less than the sum of GBP 1 million in respect of any one incident.
III.1.3) Technical and professional ability
List and brief description of selection criteria:
SPD Question 4C.1.2 - please refer to the Project Specific Questions within section 3.1 of the NHS Scotland SPD Instructions for full detail of the requirement for this section. The scoring methodology is detailed in section 3.2 of the NHS Scotland SPD Instructions.
SPD Question 4C.2 - Economic Operators must confirm that they are certified under ISO/IEC 27001 and Cyber Essentials Plus issued by IASME - accredited certification body.
SPD Question 4C.6.1 - Economic Operators must confirm the number of UK based staff they have certified and trained on the SaaS technology that they have chosen to use within their tender.
SPD Question 4C.10 - Economic Operators must provide details of the proportion (i.e. percentage) of the contract that it intends to subcontract.
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Competitive procedure with negotiation
IV.1.4) Information about reduction of the number of solutions or tenders during negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated
IV.1.5) Information about negotiation
The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
25/09/2026
Local time: 17:00
IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates
Date:
26/10/2026
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until:
29/10/2027
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3) Additional information
The contract value as described in section II.1.5 represents the full contract term including extension periods that may be utilised.
Full information about the SPD stage is included in the PSD Scotland SPD Instructions, found in the Attachments area of PCS-Tender. All dates, timescales and values set out in this notice and the procurement documents are estimates only and therefore subject to change during the tender process, if required.
The buyer is using PCS-Tender to conduct this SPD exercise. For more information see:
http://www.publiccontractsscotland.gov.uk.
A sub-contract clause has been included in this contract. For more information see:
http://www.publiccontractsscotland.gov.uk.
Community benefits are included in this requirement. For more information see:
https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/
A summary of the expected community benefits has been provided as follows:
All Bidders must agree to support the concept, provision and ongoing development of community benefits provision in relation to this
Agreement. Bidders will be required to provide a brief summary of the community benefits that have recently been delivered within
Scotland, and also what impact and outcomes these have achieved. Bidders are also required to summarise any community/social benefits
that will be delivered as part of this Agreement if successful, or, alternatively, confirm that they will engage with the NHS Scotland
Community Benefits Gateway (CBG).
The buyer is using PCS-Tender to conduct this PQQ exercise. The Project code is 32590. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343
A sub-contract clause has been included in this contract. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363
Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/
A summary of the expected community benefits has been provided as follows:
To be communicated at ITSIT (Invitation to Submit Initial Tender)stage with Tender documentation.
(SC Ref:840684)
VI.4) Procedures for review
VI.4.1) Review body
Edinburgh Sheriff Court
Edinburgh
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
Economic operators should approach the contracting authority in the first instance. However, the only formal remedy is to apply to the courts: An economic operator that suffers, or is at risk of suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 or the Procurement Reform (Scotland) Act 2014, may bring proceedings in the Sheriff Court or the Court of Session.
VI.5) Date of dispatch of this notice
26/08/2026