Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Scottish Enterprise
Atrium Court, 50 Waterloo Street
Glasgow
G2 6HQ
UK
Telephone: +44 1414686024
E-mail: joanne.napier@scotent.co.uk
NUTS: UKM82
Internet address(es)
Main address: http://www.scottish-enterprise.com/
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00398
I.1) Name and addresses
Highlands and Islands Enterprise
An Lòchran, 10 Inverness Campus
Inverness
IV2 5NA
UK
Telephone: +44 1463245245
E-mail: hieprocurement@hient.co.uk
NUTS: UKM6
Internet address(es)
Main address: http://www.hie.co.uk
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00313
I.1) Name and addresses
South of Scotland Enterprise Agency
Carmont House, The Crichton, Bankend Road
Dumfries
DG1 4TA
UK
Telephone: +44 1750535901
E-mail: Finance@sose.scot
NUTS: UK
Internet address(es)
Main address: http://www.southofscotlandenterprise.com
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA30448
I.1) Name and addresses
VisitScotland
Waverley Court, 4 East Market Street
Edinburgh
EH8 8BG
UK
Telephone: +44 1314722222
E-mail: procurementsupport@visitscotland.com
NUTS: UKM
Internet address(es)
Main address: http://www.visitscotland.org
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00118
I.1) Name and addresses
Creative Scotland
Waverley Court, 4 East Market Street
Edinburgh
EH8 8BG
UK
Telephone: +44 3303332000
E-mail: kelly.neill@creativescotland.com
NUTS: UKM75
Internet address(es)
Main address: http://www.creativescotland.com
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA15282
I.1) Name and addresses
Skills Development Scotland Ltd
Monteith House, 11 George Square
Glasgow
G2 1DY
UK
Telephone: +44 1412856000
E-mail: Procurement@sds.co.uk
NUTS: UKM
Internet address(es)
Main address: www.skillsdevelopmentscotland.co.uk
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA12862
I.1) Name and addresses
Scottish Funding Council
Apex 2, 97 Haymarket Terrace
Edinburgh
EH12 5HD
UK
Telephone: +44 1313136500
E-mail: procurements@sfc.ac.uk
NUTS: UKM75
Internet address(es)
Main address: www.sfc.ac.uk/
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00381
I.1) Name and addresses
Business Gateway
Verity House, 19 Haymarket Yards
Edinburgh
EH12 5HB
UK
Telephone: +44 1314749286
E-mail: donna@cosla.gov.uk
NUTS: UKM
Internet address(es)
Main address: http://www.bgateway.com
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA23062
I.2) Joint procurement
The contract involves joint procurement
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
www.publiccontractsscotland.gov.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
www.publiccontractsscotland.gov.uk
I.4) Type of the contracting authority
Regional or local agency/office
I.5) Main activity
Economic and financial affairs
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Customer Engagement Platform (CEP) Framework
Reference number: P27-0008
II.1.2) Main CPV code
72222300
II.1.3) Type of contract
Services
II.1.4) Short description
Scottish Enterprise are putting place a framework for the provision of a customer engagement platform and associated implementation and professional services.
The framework is being established to allow for named partner bodies to access the framework through their own call off.
The framework will be awarded for the full scope outlined in the Invitation to Tender (ITT).
The framework will be in place for 4 years and call-offs will not exceed 10 years in duration.
At the same time Scottish Enterprise will award a call-off for their own specific requirements as outlined.
II.1.5) Estimated total value
Value excluding VAT:
29 167 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
72227000
72263000
72267100
II.2.3) Place of performance
NUTS code:
UKM
II.2.4) Description of the procurement
Scottish Enterprise are establishing a Customer Engagement Platform Framework on behalf of:
Business Gateway (“BG”)
Creative Scotland (“CS”)
Highlands and Islands Enterprise (“HIE”)
Scottish Enterprise (“SE”)
Scottish Funding Council (“SFC”)
Skills Development Scotland (“SDS”)
South of Scotland Enterprise (“SoSE”).
VisitScotland (“VS”)
The scope of this procurement is to appoint a single-supplier framework for a modern Customer Engagement Platform for the organisations outlined in above to access.
The framework will provide participating organisations with access to Customer Engagement Platform software licences and subscriptions, integration, implementation, data migration, platform capability services, professional services and support and managed services throughout the life of the framework.
The platform will deliver consistent, high-quality services at scale, while improving both customer and colleague experience.
The framework will be in place for 4 years and call-offs will not exceed 10 years in duration.
At the same time Scottish Enterprise will award a call-off for their own specific requirements as outlined in the tender documentation.
II.2.5) Award criteria
Criteria below:
Quality criterion: Prompt Payment
/ Weighting: Pass/fail
Quality criterion: Functional Scope
/ Weighting: 40%
Quality criterion: Non-Functional Requirement
/ Weighting: 15%
Quality criterion: Implementation Partner and Delivery Requirements
/ Weighting: 25%
Quality criterion: Demonstration
/ Weighting: 15%
Quality criterion: Fair Work First
/ Weighting: 5%
Price
/ Weighting:
40
II.2.6) Estimated value
Value excluding VAT:
29 167 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Economic operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
The relevant selection criteria will be included in the SPD module.
III.1.2) Economic and financial standing
List and brief description of selection criteria:
The relevant selection criteria will be included in the SPD module.
III.1.3) Technical and professional ability
List and brief description of selection criteria:
The relevant selection criteria will be included in the SPD module.
SPD Statement 2A.17 – Form of Participation (Notably as part of a group, consortium, joint venture or similar). Any contract will be entered into with the nominated lead organisation and all members of the consortium, who will in these circumstances each be required to execute said contract together with all ancillary documentation, evidencing their joint and several liability in respect of the obligations and liabilities of the contract. Consortium members should sort out their respective duties and liabilities amongst each other. Documentation will be sent to the nominated lead organisation.
SPD Statement 2C.1 - Where the main bidder relies on the capacities of other entities, they must provide a separate SPD response setting out the information required under SPD (Scotland): Part II (sections A and B); Part III exclusion grounds; the relevant part of Section IV selection criteria; and Part V (if applicable) for each of the entities concerned.
SPD Statement 2D.1 – If the bidder proposes to subcontract any part(s) of the service and those sub-contractors are not relied upon, they should arrange for a separate SPD response from each potential subcontractor. The subcontractors must complete the relevant parts of the SPD (Scotland) (Sections A and B of Part II and Part III only) to self-declare whether there are grounds for their exclusion.
III.2) Conditions related to the contract
III.2.3) Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement with a single operator.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
08/10/2026
Local time: 11:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 3 (from the date stated for receipt of tender)
IV.2.7) Conditions for opening of tenders
Date:
08/10/2026
Local time: 11:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3) Additional information
A priority climate change contract is required.
NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=838457.
The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
A sub-contract clause has been included in this contract. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363
Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/
A summary of the expected community benefits has been provided as follows:
Scottish Enterprise is committed to contributing to the social, economic and environmental well-being of the people of Scotland, in order to create a more successful country, with opportunities for all of Scotland to flourish, through increasing sustainable economic growth. Accordingly, while the following community benefit objectives will not be evaluated as part of the tender process, bidders will be expected to present a community benefit proposal with their tender.
The community benefit activity proposed for this contract should be specific to this tender and should not be activities that are already being undertaken.
Examples of Community Benefits include:
- Graduate, Apprentice, work placements and/or trainee placements
- Supplier engagement with schools, colleges and/or universities
- Holding educational and raising awareness events for the community
- Professional advice, mentoring and support provided to the community
- Providing funding for new community facilities
- Support and development opportunities delivered to young people
- Opening up sub-contracting opportunities to SME’s and third sector organisations
- Monetary value of contributions to community activities
For any Community Benefits being offered please provide full details i.e. number of apprentices, specific community facilities and funding made available etc.
The successful supplier will be expected to report on community benefit activities on an annual basis.
Further information can be found at the links below.
Scottish Government Guidance on Monitoring Community Benefits
Guidance under the Procurement Reform (Scotland) Act 2014
(SC Ref:838457)
Download the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=838457
VI.4) Procedures for review
VI.4.1) Review body
Glasgow Sheriff Court and Justice of the Peace Court
Sheriff Clerk’s Office, PO Box 23, 1 Carlton Place,
Glasgow
G5 9DA
UK
Telephone: +44 1414298888
Internet address(es)
URL: https://www.scotcourts.gov.uk/the-courts/court-locations/glasgow-sheriff-court-and-justice-of-the-peace-court
VI.4.2) Body responsible for mediation procedures
Scottish Government
5 Atlantic Quay, 150 Broomielaw
Glasgow
G2 8LU
UK
E-mail: SPOEprocurement@scotland.gsi.gov.uk
Internet address(es)
URL: http://www.gov.scot/Topics/Government/Procurement/Selling/supplier-enquiries
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
In the first instance, contact the Head of Facilities Management and Procurement at Scottish Enterprise, with any concerns or enquiries. Email: https://www.scottish-enterprise.com/help/contact-us.
An economic operator that suffers, or risks suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015, may bring proceedings that will be started in the High Court.
VI.4.4) Service from which information about the review procedure may be obtained
Scottish Government
5 Atlantic Quay, 150 Broomielaw
Glasgow
G2 8LU
UK
E-mail: SPOEprocurement@scotland.gsi.gov.uk
Internet address(es)
URL: http://www.gov.scot/Topics/Government/Procurement/Selling/supplier-enquiries
VI.5) Date of dispatch of this notice
28/08/2026