Prior information notice
This notice is for prior information only
Section I: Contracting
authority
I.1) Name and addresses
HUMBER TEACHING NHS FOUNDATION TRUST
RV9
Trust HQ, Willerby Hill, Beverley Road, Willerby
Hull
HU106ED
UK
E-mail: hnf-tr.contracting@nhs.net
NUTS: UKE12
Internet address(es)
Main address: www.humber.nhs.uk
I.3) Communication
Additional information can be obtained from the abovementioned address
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Advice and Guidance Telephone Support Service
II.1.2) Main CPV code
85100000
II.1.3) Type of contract
Services
II.1.4) Short description
This is a notice to invite the market to make expressions of interest to provide a mental health advice and guidance telephone support service to the populations of Hull and the East Riding of Yorkshire. A full specification for this service can be found at: https://www.humber.nhs.uk/media/zsyhfvcl/advice-and-guidance-telephone-support-service-specification.pdf
This is a planned 3 year contract with an estimated financial value of £260,000 to £290,000 per year.
Following receipt of expressions of interest Humber Teaching NHS Foundation Trust will select the appropriate Provider Selection Regime process to procure this contract, however it is anticipated this will be the Competitive Process.
II.1.5) Estimated total value
Value excluding VAT:
870 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UKE
Main site or place of performance:
East Riding of Yorkshire and Hull
II.2.4) Description of the procurement
The advice and guidance telephone support service will provide a non-clinical intervention for individuals who have been screened by the Mental Health Front Door service and assessed as not requiring further clinical assessment or intervention at that time. The service will deliver timely, person-centred support aimed at promoting emotional wellbeing, reducing social isolation, preventing deterioration in mental health, and improving access to community-based resources. Individuals accessing the service will receive a compassionate and trauma-informed response, tailored to their individual needs and circumstances. The advice and guidance telephone support provider will not undertake independent clinical triage or risk assessment activity.
II.2.14) Additional information
Expressions of interest should be emailed to hnf-tr.contracting@nhs.net
In expressing interest suppliers are asked to outline (in no more than 500 words) their relevant experience and expertise to deliver this type of service, including examples of any similar services currently or previously provided.
Expressions of interest will be accepted until 12:00pm 14th September 2026.
After this point the Trust will decide which Provider Selection Regime process is most appropriate to award the contract.
II.3) Estimated date of publication of contract notice:
05/10/2026
Section IV: Procedure
IV.1) Description
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
Section VI: Complementary information
VI.5) Date of dispatch of this notice
28/08/2026