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Contract Award Notice

Outsourced ICT Services, Support Services and IP Telephony Provision.

  • First published: 06 December 2014
  • Last modified: 06 December 2014
  • Version: N/A
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  • This file may not be fully accessible.

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The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
Published by:
Swan Housing Association Ltd
Authority ID:
AA22361
Publication date:
06 December 2014
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

This Tender is for the provision of the ICT Services and Ongoing Support (including, without limitation, any help-desk support) as required by the Swan Housing Group, providing services and supporting all our users, as mentioned in our Background Information above, on our ICT infrastructure through on-site Technical Services Engineer(s), remote Service Desk including standard and bespoke applications, Professional Services and Technical Management teams.

Full notice text

CONTRACT AWARD NOTICE – OFFICIAL JOURNAL

Section I: Contracting Authority

I.1)

Name, Address and Contact Point(s)


Swan Housing Association

Zurich House, High Street

Billericay

CM12 9AH

UK

Stewart White

+44 3003032500

swhite@swan.org.uk


www.swan.org.uk

http://www.mytenders.org/search/Search_AuthProfile.aspx?ID=AA2601

I.2)

Type of contracting Authority and Main Activity or Activities

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No

Section II: Object of the Contract

II.1)

Description

II.1.1)

Title attributed to the contract by the contracting authority

Outsourced ICT Services, Support Services and IP Telephony Provision.

II.1.2(a))

Type of works contract

II.1.2(b))

Type of supplies contract

II.1.2(c))

Type of service contract

7

II.1.2)

Main site or location of works, place of delivery or performance

Essex, London, Cambridgeshire, Suffolk.


UK

II.1.3)

This notice involves a framework agreement

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II.1.4)

Short description of the contract or purchase(s)

This Tender is for the provision of the ICT Services and Ongoing Support (including, without limitation, any help-desk support) as required by the Swan Housing Group, providing services and supporting all our users, as mentioned in our Background Information above, on our ICT infrastructure through on-site Technical Services Engineer(s), remote Service Desk including standard and bespoke applications, Professional Services and Technical Management teams.

II.1.5)

Common Procurement Vocabulary (CPV)

72253000
72253100
72253200
72251000
72317000
72315000
32410000
32424000
32510000
32429000
32342440
72510000
72225000
72590000
72600000

II.1.6)

Contract covered by the government procurement agreement (GPA)

Yes

II.2)

Total final value of the contract(s)

II.2.1)

Total final value of the contract(s)

 1 430 575   GBP     

Section IV: Procedure

IV.1)

Type of procedure

IV.1.1)

Type of procedure

IV.2)

Award criteria

IV.2.1)

Award criteria

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Service Provision Methodology 70
Annual Contract Cost 25
Ad Hoc Rates 5

IV.2.2)

An electronic auction has been used

No

IV.3)

Administrative information

IV.3.1)

File reference number attributed by the contracting authority

IV.3.2)

Previous publication(s) concerning the same contract


2014/S 147-264555 02-08-2014

Other previous publications

Section V: Award of contract

V.1)

Date of contract award:

 10-11-2014

V.2)

Numbers of offers received:

3

V.3)

Name and address of economic operator to whom the contract has been awarded


Novosco Ltd

Unit 6, Concourse Building 1, Queens Road

Belfast

BT3 9DT

UK



www.novosco.com

V.4)

Information on value of contract

V.5)

The contract is likely to be subcontracted

No

Short description of the value/proportion of the contract to be subcontracted

Section VI: Complementary Information

VI.1)

Contract related to a project and/or programme financed by community funds?

No



VI.2)

Additional Information

(MT Ref:143770).

VI.3)

Procedures for appeal

VI.3.1)

Body responsible for appeal procedures


Royal Courts of Justice

The Strand

London

WC2A 2LL

UK


+44 2079476000


Body responsible for mediation procedures










VI.3.2)

Lodging of appeals

Swan Housing Association Limited will incorporate a minimum 10 calendar day standstill period at the point-information on the award of the contract is communicated to tenderers. This period allows unsuccessful tenderers to seek further debriefing from the contracting authority before the contract is entered into. Applicants have 2 working days from the notification of the award decision to request additional debriefing and that information has to be provided a minimum of 3 working days before the expiry of the standstill period. Such additional information should be required from the contact point mentioned in part I.1. If an appeal regarding the award of a contract has not been successfully resolved the Public Contracts Regulations 2006 (SI 2006 No 5) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly (generally within 3 months). Where a contract has not been entered into the Court may order the setting aside of the award decision or order the authority to amend any document and may award damages. If the contract has been entered into the Court may only award damages.

VI.3.3)

Service from which information about the lodging of appeals may be obtained










VI.4)

Dispatch date of this Notice

 04-12-2014

Coding

Commodity categories

ID Title Parent category
72600000 Computer support and consultancy services IT services: consulting, software development, Internet and support
72510000 Computer-related management services Computer-related services
72590000 Computer-related professional services Computer-related services
72315000 Data network management and support services Data-processing services
72317000 Data storage services Data-processing services
72251000 Disaster recovery services System and support services
72253000 Helpdesk and support services System and support services
72253100 Helpdesk services Helpdesk and support services
32410000 Local area network Networks
32424000 Network infrastructure Network equipment
72225000 System quality assurance assessment and review services Systems and technical consultancy services
72253200 Systems support services Helpdesk and support services
32429000 Telephone network equipment Network equipment
32342440 Voice-mail system Loudspeakers
32510000 Wireless telecommunications system Telecommunications equipment and supplies

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
swhite@swan.org.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.