Contract award notice
Results of the procurement procedure
Section I: Contracting
authority
I.1) Name and addresses
Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions
The Atrium, Curtis Road
Dorking
RH4 1XA
UK
Telephone: +44 000000000
E-mail: derek.howe@nhs.net
NUTS: UK
Internet address(es)
Main address: http://www.commercialsolutions-sec.nhs.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Framework agreement for the provision of patient and non-patient messaging services.
Reference number: 4086-2020
II.1.2) Main CPV code
64210000
II.1.3) Type of contract
Services
II.1.4) Short description
The provision of messaging services to patients (and others) for the purposes of, for example, appointment notifications and reminders, cancellations, Friends and Family Tests, medication reminders, etc.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
10 000 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Messaging services to mobile telephones
II.2.2) Additional CPV code(s)
64200000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Messaging services to mobile telephones, e.g. Short Message Services (SMS) and Multimedia Messaging Services (MMS).
II.2.5) Award criteria
Quality criterion: Generic technical/quality requirements
/ Weighting: 38 %
Quality criterion: Non-functional requirements
/ Weighting: 17 %
Quality criterion: Service-specific technical requirements
/ Weighting: 5 %
Cost criterion: Highest estimated return on investment
/ Weighting: 40 %
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Messaging services to computers
II.2.2) Additional CPV code(s)
64216120
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Messaging services to computers, e.g. Electronic Mail (email) services.
II.2.5) Award criteria
Quality criterion: Generic technical/quality requirements
/ Weighting: 42
Quality criterion: Non-functional requirements
/ Weighting: 18
Cost criterion: Highest estimated return on investment
/ Weighting: 40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 3
II.2.1) Title
Automated voice messages to a land-line or mobile telephone
II.2.2) Additional CPV code(s)
48512000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Automated voice messages to a land-line or mobile telephone, e.g. Interactive Voice Response (IVR).
II.2.5) Award criteria
Quality criterion: Generic technical/quality requirements
/ Weighting: 31
Quality criterion: Non-functional requirements
/ Weighting: 13
Quality criterion: Service-specific technical requirements
/ Weighting: 16
Cost criterion: Highest estimated return on investment
/ Weighting: 40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 4
II.2.1) Title
Agent calls to land-line or mobile telephones
II.2.2) Additional CPV code(s)
79512000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Use of agent to make calls to land-line or mobile telephones.
II.2.5) Award criteria
Quality criterion: Generic technical/quality requirements
/ Weighting: 38 %
Quality criterion: Non-functional requirements
/ Weighting: 17 %
Quality criterion: Service-specific technical requirements
/ Weighting: 5 %
Cost criterion: Highest estimated return on investment
/ Weighting: 40 %
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 5
II.2.1) Title
Multi-disciplinary Services
II.2.2) Additional CPV code(s)
64200000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
This lot will comprise any or all of the services provided within lots 1 to 4 with, potentially, linked services to provide an all-encompassing messaging service.
II.2.5) Award criteria
Quality criterion: Generic technical/quality requirements
/ Weighting: 27
Quality criterion: Non-functional requirements
/ Weighting: 12
Quality criterion: Service-specific technical requirements
/ Weighting: 21
Cost criterion: Highest estimated return on investment
/ Weighting: 40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2016/S 158-286726
Section V: Award of contract
Lot No: 1
Title: Messaging services to mobile telephones
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
25/11/2016
V.2.2) Information about tenders
Number of tenders received: 9
Number of tenders received from SMEs: 6
Number of tenders received by electronic means: 9
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Healthcare Communications UK Ltd
Stewart House, Royal Court
Macclesfield
SK11 7AE
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 2 500 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Title: Messaging services to computers
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
25/11/2016
V.2.2) Information about tenders
Number of tenders received: 6
Number of tenders received from SMEs: 3
Number of tenders received by electronic means: 6
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Healthcare Communications UK Ltd
Stewart House, Royal Court
Macclesfield
SK11 7AE
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
IMImobile Europe Ltd
Tempus Court, Bellfield Road
High Wycombe
HP13 5HA
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
PageOne Communications Limited
17 Rochester Row
London
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
SRCL Limited
Indigo House, Sussex Avenue
Leeds
LS10 2LF
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Virtual Mail Room Limited
Maple House, Briar Road
Twickenham
TW2 6RB
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 1 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 3
Title: Automated voice messages to a landline of mobile telephone
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
25/11/2016
V.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received from SMEs: 2
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Healthcare Communications UK Ltd
Stewart House, Royal Court
Macclesfield
SK11 7AE
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 1.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 4
Title: Agent calls to land-line or mobile telephones
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
25/11/2016
V.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Healthcare Communications UK Ltd
Stewart House, Royal Court
Macclesfield
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 1.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 5
Title: Multi-disciplinary Services
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
25/11/2016
V.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 4
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Healthcare Communications UK Ltd
Stewart House, Royal Court
Macclesfield
SK11 7AE
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 1.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions
The Atrium, Curtis Road
Dorking
RH4 1XA
UK
VI.5) Date of dispatch of this notice
22/12/2016