Contract award notice
Results of the procurement procedure
Section I: Contracting
authority
I.1) Name and addresses
Accent Corporate Services Ltd
IP29264R
Charlestown House, Acorn Park Industrial Estate, Charlestown
Shipley
BD17 7SW
UK
Contact person: Chris Cuthell
Telephone: +44 3456780555
E-mail: selfservice@accentgroup.org
NUTS: UKE41
Internet address(es)
Main address: http://www.accentgroup.org
I.4) Type of the contracting authority
Other: Registered Provider of Social Housing
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Digital Self Service Solution
Reference number: 13511
II.1.2) Main CPV code
48220000
II.1.3) Type of contract
Services
II.1.4) Short description
The objectives of the project are to provide customers with a digital platform to transact with Accent and to achieve channel shift of 50 % from the current customer transactions to online by 2020. Accent wish to provide their customers with a superior online customer experience from tenancy application to managing their tenant accounts.
This project will deliver a digital self-service offering which enables customers to log requests and track status, access rent statements, improve payment function online, mange repairs online and streamline the lettings process. With the addition of the ability to contact Accent Group via various channels including Social Media and Web Chat.
The delivery of the digital self-service solution and core requirements must be completed by February 2018. Suppliers must be able to commit to this deadline as part of their tender response and to the other work streams as detailed in the documentation.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
320 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKE41
II.2.4) Description of the procurement
The objectives of the project are to provide customers with a digital platform to transact with Accent and to achieve channel shift of 50 % from the current customer transactions to online by 2020. Accent wish to provide their customers with a superior online customer experience from tenancy application to managing their tenant accounts.
This project will deliver a digital self-service offering which enables customers to log requests and track status, access rent statements, improve payment function online, mange repairs online and streamline the lettings process. With the addition of the ability to contact Accent Group via various channels including Social Media and Web Chat.
The delivery of the digital self-service solution and core requirements must be completed by February 2018. Suppliers must be able to commit to this deadline as part of their tender response and to the other work streams as detailed in the documentation.
For full details please see the documentation in the ITT pack available from the URL above.
II.2.5) Award criteria
Quality criterion: User experience
/ Weighting: 40
Quality criterion: Meets specification
/ Weighting: 40
Price
/ Weighting:
20
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2017/S 149-308655
Section V: Award of contract
Title: Digital Self Service Solution
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
24/11/2017
V.2.2) Information about tenders
Number of tenders received: 6
Number of tenders received from SMEs: 6
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 6
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Prodo Digital Marketing Ltd
06931553
Chester
CH3 7DW
UK
NUTS: UKD6
Internet address(es)
URL: www.prodo.com/
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 320 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Accent Corporate Services
Charlestown House
Shipley
BD17 7SW
UK
Internet address(es)
URL: www.accentgroup.org
VI.4.2) Body responsible for mediation procedures
Royal Courts of Justice
The Strand
London
WC2A 2LL
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
English Law applies.
VI.5) Date of dispatch of this notice
07/12/2017