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Contract Notice

Accountable Care System (ACS) and Sustainability and Transformation Partnerships (STP) Development P

  • First published: 22 December 2017
  • Last modified: 22 December 2017
  • Version: N/A
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Contents

Summary

OCID:
Published by:
National Health Service Commissioning Board
Authority ID:
AA38846
Publication date:
22 December 2017
Deadline date:
23 February 2018
Notice type:
Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

The scope of this Lot will include the provision of advice and support on the development and implementation of all aspects of digitizing care records including Electronic Patient Records and provision of clinical systems, hardware, and associated support services.

This Lot will run to a different timetable to the other Lots under this Framework Agreement. Further information on the detailed requirements and timetable for procurement will follow.

Suppliers with a potential interest in this Lot should register for updates at:

— https://nhsengland.bravosolution.co.uk/web/login.html

This Lot may be further divided into lots/sub-lots to be confirmed.

Full notice text

Contract notice

Section I: Contracting authority

I.1) Name and addresses

National Health Service Commissioning Board

Quarry House

Leeds

LS7 2UE

UK

E-mail: england.phmsupport@nhs.net

NUTS: UK

Internet address(es)

Main address: https://www.england.nhs.uk

Address of the buyer profile: https://nhsengland.bravosolution.co.uk/web/login.html

I.2) Joint procurement

The contract is awarded by a central purchasing body

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://nhsengland.bravosolution.co.uk/web/login.html


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://www.nhsengland.bravosolution.co.uk


Tenders or requests to participate must be sent to the abovementioned address


I.4) Type of the contracting authority

National or federal agency/office

I.5) Main activity

Health

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Accountable Care System (ACS) and Sustainability and Transformation Partnerships (STP) Development Partner Framework

II.1.2) Main CPV code

72000000

 

II.1.3) Type of contract

Services

II.1.4) Short description

NHS England is looking to establish a framework agreement to provide Participating Authorities with a route to access relevant goods, services and/or technological solutions to supplement the core capabilities of STPs with more advanced innovations and solutions to deliver meaningful, transformational change for patients as envisaged by the 5 Year Forward View. Requirements include:

— Infrastructure: encompassing EPR and place-based digitalization, local health and care record solutions (incl. strategy, implementation support and infrastructure); and ICT infrastructure support and strategic services (incl. Primary Care IT support and cyber-security),

— Insight: informatics, analytics and digital tools to support system planning, assurance and evaluation, care coordination and management and risk and impactable models,

— Impact and Intervention: transformation and change support, patient empowerment and activation; system assurance support and medicines optimisation support.

II.1.6) Information about lots

This contract is divided into lots: Yes

Tenders may be submitted for all lots

II.2) Description

Lot No: 2A

II.2.1) Title

Local Health and Care Record solutions (strategy / implementation support)

II.2.2) Additional CPV code(s)

72100000

72110000

72120000

72140000

72150000

72212100

72212180

72212211

72212330

72220000

72221000

72222000

72222100

72222200

72222300

72224000

72224100

72226000

72227000

72228000

72242000

72246000

72251000

72252000

72253000

72253100

72253200

72254000

72254100

72260000

72261000

72262000

72263000

72265000

72266000

72267000

72314000

72315000

72315100

72315200

72317000

72318000

72322000

72330000

73220000

79421000

79421100

79421200

80511000

80533000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Provision of advice and support on the development and implementation of a Local Health and Care Record solution infrastructure and surrounding governance including but not limited to:

— Strategy development: Working with the ACS to develop their local technology architecture and implementation strategy for interoperability and information exchanges including but not limited to governance (including IG advice to ensure all data flows have clearly defined purposes and legal bases), user-centric solution design, making the case for change, engaging key stakeholders, identifying and supporting the commissioner to secure funding, identifying key barriers and designing solutions (for example aligning local processes and adhering to national standards), identifying and mitigating key risks and opportunities, supporting data quality improvement (including but not limited to targeted data quality performance reporting, outreach, education, training and other engagement and support to ensure good data quality practice is applied) and providing a detailed plan for transformation and change.

— Implementation support: Provision of a project management office and dedicated support to ensure that the new Local Health and Care Record infrastructure is implemented effectively. Support includes but is not limited to:

— — supporting and training users,

— — change management (including culture change and business transformation),

— — information governance support (including but not limited to supporting creation and operation of IG policies,

— — capturing and mapping all information assets ensuring GDPR requirements for processing activities are covered; definition of the purposes of data use,

— — Privacy/Data Protection Impact Assessment,

— — creation of data processing agreements, information sharing agreements, and Fair-Processing/Privacy Notices,

— — IG governance and compliance advice and assurance,

— — support for the design, implementation, and maintenance of organizational, process and technical controls that ensure data security and confidentiality), monitoring utilization and identifying opportunities for further improvement, benefits management and realization, call management of services and systems that would have a direct link to the implementation support structure including but not limited to:

— — — third-party suppliers,

— — — NHS care providers,

— — — private care organizations,

— — — local and national infrastructure (N3, CoIN / HSCN), and,

— — — local access services and local care response.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: Yes

Description of renewals:

It is expected that the Framework Agreement will be refreshed regularly (at least annually). Each refresh will be the subject of a new Contract Notice published in OJEU allowing new organizations to bid for a place on the framework from the refresh date.

The first refresh process will commence in October 2018.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 2B

II.2.1) Title

Local Health and Care Records (Infrastructure)

II.2.2) Additional CPV code(s)

32410000

32420000

32500000

32580000

48211000

48613000

48814000

48814100

48814200

48814300

48814400

48820000

48821000

48822000

51610000

51611000

51611100

51612000

72212211

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Provision of infrastructure services as an appropriate and secure collection of software, cloud services and/or hardware to enable near real-time integration, exchange and storage of patient data as part of a Local Health and Care Record and which provides appropriate read/write access to patient data by actors across a local economy across multiple organizations and EPR solutions in line with overarching architectural standards as defined by NHS England and NHS Digital.

A Local Health and Care Record will consist of a set of technical capabilities with the precise makeup being determined by each ACS/STP in line with national strategy.

The precise specification and means of delivery of a Local Health and Care Record that maintains patient security and provides linkages to an individual’s data held in other Local Health Care Records in something that will evolve with our pilot sites, so we are open to propositions that use approaches not fully captured in the characteristics below. The specification will evolve with learning from the pilot sites.

The main characteristics of a Local Health and Care Record infrastructure are that they will:

— be designed around user needs,

— enable the delivery of local, longitudinal care records for the delivery of integrated care,

— be interoperable so that information can be shared securely (in line with information governance and cyber-security requirements) as patients move across boundaries,

— support directly and/or enable a comprehensive block and incremental feed to dedicated solutions to support multiple individual patient care management, local population health management and de-identified feeds to non-patient care solutions such as business management and clinical research, and,

— provide data for national purposes such as statutory functions and for accessing data held nationally for wider regional use in a standard format agreed across the regions/nationally where appropriate.

The services of a Local Health and Care Record infrastructure must include:

— shared health and care record,

— accommodation to make information available to non-exchange-capable-providers,

— open APIs,

— master citizen index,

— record location,

— local event management,

— national event management,

— access to Local Health and Care Record,

— federation broker,

— authorization service,

— information sharing agreement,

— terminology and code sets,

— meta-data definitions,

— directory of services,

— cross STP data distribution,

— De-id,

— Re-id,

— audit,

— data landing,

— Personal Health Record (PHR) data exchange,

— patient accounts,

— caseload management and workflow,

— structured medications data.

Full details can be found in the ITT.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: Yes

Description of renewals:

It is expected that the Framework Agreement will be refreshed regularly (at least annually). Each refresh will be the subject of a new Contract Notice published in OJEU allowing new organizations to bid for a place on the framework from the refresh date.

The first refresh process will commence in October 2018.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 1

II.2.1) Title

Digitising care and operational services, including Electronic Patient Record Systems

II.2.2) Additional CPV code(s)

48180000

48211000

48330000

48400000

48450000

48451000

48482000

48600000

48610000

48611000

48612000

48613000

48614000

48813100

48814000

48814100

48814200

48814300

48814400

48820000

48821000

48822000

51610000

51611000

51611100

51612000

72000000

72100000

72110000

72120000

72140000

72150000

72212100

72212180

72212211

72212330

72212332

72212482

72220000

72221000

72222000

72222100

72222200

72222300

72223000

72224000

72224100

72224200

72225000

72226000

72227000

72228000

72240000

72242000

72245000

72246000

72250000

72251000

72253000

72253100

72253200

72254000

72254100

72260000

72261000

72262000

72263000

72265000

72266000

72267000

72267100

72300000

72310000

72313000

72314000

72315000

72315100

72315200

72316000

72317000

72318000

72320000

72321000

72322000

72330000

73220000

79000000

79421000

79421100

79421200

80511000

80533000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

The scope of this Lot will include the provision of advice and support on the development and implementation of all aspects of digitizing care records including Electronic Patient Records and provision of clinical systems, hardware, and associated support services.

This Lot will run to a different timetable to the other Lots under this Framework Agreement. Further information on the detailed requirements and timetable for procurement will follow.

Suppliers with a potential interest in this Lot should register for updates at:

— https://nhsengland.bravosolution.co.uk/web/login.html

This Lot may be further divided into lots/sub-lots to be confirmed.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: Yes

Description of renewals:

It is expected that the Framework Agreement will be refreshed regularly (at least annually). Each refresh will be the subject of a new Contract Notice published in OJEU allowing new organizations to bid for a place on the framework from the refresh date. The first refresh process will commence in October 2018.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 3

II.2.1) Title

ICT infrastructure support and strategic ICT services, inc. Primary Care IT support and cyber security

II.2.2) Additional CPV code(s)

30162000

30200000

32410000

32420000

32500000

32580000

48514000

48710000

48730000

48760000

48820000

48821000

48822000

50324000

50324100

51610000

51611000

51611100

51612000

72000000

72100000

72110000

72120000

72140000

72150000

72212100

72212211

72220000

72221000

72222000

72222100

72222200

72222300

72223000

72224000

72224100

72224200

72225000

72226000

72227000

72228000

72240000

72242000

72246000

72251000

72253000

72253100

72253200

72254000

72254100

72260000

72261000

72263000

72265000

72266000

72267000

72315000

72315100

72315200

72317000

72318000

72540000

72590000

72600000

72610000

72611000

72700000

72710000

72720000

72800000

72810000

72820000

72910000

80511000

80533000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Provision of ICT infrastructure, strategic ICT support services and ICT outsourcing, including in a Primary Care setting, in line with GP IT best practice and market developments and relevant national guidance (such as the latest GP IT Operating Model, Securing Excellence in GP IT Services and associated CCG Practice Agreement requirements) and other best practice including but not limited to:

— ICT Infrastructure: Provision/sourcing of IT infrastructure including but not limited to network services (including Wi-Fi, HSCN, overlay services such as site to site connections, network monitoring and filtration services,), telephony, IT equipment and specialist advice on commissioning/decommissioning IT systems and aligning / sharing infrastructure.

— Management of infrastructure: Managed IT estates services (n.b. IT assets purchased with NHS capital (e.g. for GP IT) will be retained by the NHS but may be managed by the supplier) including asset management and software licensing support for systems and associated software (e.g. antivirus, encryption etc.), version control and patch management, provision of desktop support/service desk, managed data hosting (including storage and server management), management of third-party providers and integration of third-party goods and services, print management and remote access to the clinical record solutions, including mobile device management.

— IT Systems functionality: Sourcing/provision and ongoing support of IT systems on behalf of the commissioner including but not limited to:

— — NHS Mail,

— — system integration and interoperability,

— — implementation and support of software solutions,

— — remote access solutions and access control and administration,

— — mobile applications development, and,

— — electronic messaging for direct patient communication.

— Support services: Provision of Primary Care Enabling Services for General Practice, Registration Authority (RA) administration and management, NHS Mail Administration, Clinical Safety Officer Support and provision of specialist Information Governance advice and support to ensure that commissioners and providers are advised on how data can be compliantly stored, managed and used in line with the IG Toolkit Level 2 (or equivalent) and the General Data Protection Regulations, National Strategic System Implementation Services (including deployment and implementation support, project and change management support, clinical systems training and systems optimization support), support to improve data quality including delivery of training to improve coding (including in a primary care setting), management of third-party providers and integration of third-party goods and services.

— — cyber-security support: Provision of support to ensure systems are secure and patient data is protected including but not limited to:

— — identification of cyber-security threats,

— — regular penetration testing,

— — disaster recovery and business continuity support services,

— — supporting/implementing critical actions related to CareCERT alerts,

— — supporting/acting on recommendations from cyber security assessments,

— — support the checking of supplier certification (in line with the Department of Health’s Data Security, and,

— — Protection Requirements) and supporting the management and mitigation of cyber-security risks.

— IT Optimisation, Strategy, and Transformation: Provision of expertise and PMO support to develop and implement local IT Strategies (such as Local Digital Roadmaps), supporting Sustainability and Transformation Partnership (STP) working including but not limited to:

— — providing expert advice on strategy design,

— — development,

— — market development,

— — benefits testing and realization,

— — national and international best practice,

— — information governance,

— — national policy advice,

— — regulations and standards,

— — infrastructure and system architecture design, and,

— — barriers and solutions.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: Yes

Description of renewals:

It is expected that the Framework Agreement will be refreshed regularly (at least annually). Each refresh will be the subject of a new Contract Notice published in OJEU allowing new organizations to bid for a place on the framework from the refresh date.

The first refresh process will commence in October 2018.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 4

II.2.1) Title

Informatics, analytics and digital tools to support system planning, assurance, evaluation and research

II.2.2) Additional CPV code(s)

48170000

48180000

48332000

48400000

48440000

48441000

48442000

48450000

48451000

48460000

48461000

48462000

48463000

48480000

48482000

48490000

48812000

48814000

48814100

48814200

48814300

48814400

48814500

66171000

72212100

72212180

72212330

72212460

72212461

72212462

72212463

72212482

72212490

72221000

72222000

72222100

72222200

72224000

72224100

72224200

72225000

72227000

72242000

72246000

72250000

72262000

72263000

72265000

72266000

72267000

72267100

72300000

72310000

72313000

72314000

72316000

72322000

72330000

73000000

73200000

73210000

73220000

73300000

75122000

79212100

79330000

79400000

79410000

79411000

79411100

79412000

79414000

79418000

79419000

80511000

80533000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Provision of informatics and analytics and digital tools to support whole system planning, strategy development, management, assurance and evaluation (cost, quality, clinical outcomes) including but not limited to:

— actuarial analysis and intervention modeling,

— supporting system financial management, quality, and outcomes measurement (including clinical outcomes),

— planning and evaluation need assessment and opportunity analysis, and,

— research tools.

Full details can be found in the ITT.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in working days: 48

This contract is subject to renewal: Yes

Description of renewals:

It is expected that the Framework Agreement will be refreshed regularly (at least annually). Each refresh will be the subject of a new Contract Notice published in OJEU allowing new organizations to bid for a place on the framework from the refresh date.

The first refresh process will commence in October 2018.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 5

II.2.1) Title

Informatics, analytics and digital tools to support care coordination and management, risk and impactability models

II.2.2) Additional CPV code(s)

48180000

48400000

48440000

48441000

48442000

48450000

48451000

48460000

48461000

48462000

48463000

48480000

48482000

48490000

48812000

48814000

48814100

48814200

48814300

48814400

48814500

72212100

72212180

72212330

72212460

72212461

72212462

72212463

72212482

72212490

72221000

72222000

72222100

72222200

72224000

72224100

72224200

72225000

72227000

72242000

72246000

72250000

72262000

72263000

72265000

72266000

72267000

72267100

72300000

72310000

72313000

72314000

72316000

72320000

72321000

72322000

72330000

73000000

73200000

73210000

73220000

79330000

79400000

79410000

79411000

79411100

79412000

79419000

80511000

80533000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Provision of informatics, analytics and digital tools to support care coordination services including but not limited to:

— risk stratification and impactable modeling for early intervention and preventive care:

— — development of predictive risk models tools, algorithms, and analytics capability that can be used to identify the most impactable patients taking into account the wider determinants of health including but not limited to risk modeling of triple fail events over different time periods (e.g. for prediction of unplanned hospital admission over the next 12 months);

risk of developing a bed sore in the next 6 weeks),

— — stratifying populations by allocating risk scores to individuals,

— — impactable modelling to determine the likelihood that a particular patient will benefit from different preventive care interventions (approaches to impactable modelling might include prioritising high-risk patients with a high weighted gap score, one or more ambulatory care sensitive conditions, a high ratio of illness vs complexity and/or data-driven approaches (e.g. using machine learning to predict which patients will benefit most from different preventive interventions),

— — provision of a rules engine to determine eligibility for different preventive interventions based on predicted risk, predicted impactable, undertaking an impact assessment to determine the risk of false positive and false negative results, financial impact assessment (to calculate the return on investment) and equality impact assessment (to ensure that the preventive approach will not inadvertently exacerbate health inequalities).

— Supporting systems for the development of individual care coordination and management: Provision of insight to support how care is managed in near real time. Services include but are not limited to systems and applications which utilise, or extensions to, electronic patient record systems/health information exchanges to flag potential interventions (including through the use of risk algorithms and predictive modelling) and to trigger alerts, analytics to identify optimal patient pathways and flag them to providers of care, analysis and continuous improvement of support tools to evaluate their utilisation, efficacy and impact, flagging of packages of care where the outcomes appear to be suboptimal, capacity management and predictive modelling to plan for and manage surges in demand, robust use of economic models to optimise decision making.

— Services to support clinicians to make faster and better interventions at the point of care with a patient: Development and deployment of services that utilize patient data to support clinical decision making in real time, embedded in clinician workflows. Services include but are not limited to systems and applications which utilize, or are extensions to, electronic patient record systems/health information exchanges to flag potential interventions (including through the use of risk algorithms and predictive modelling) and to trigger alerts when a patient’s condition worsens/is about to worsen, analytics to identify optimal patient pathways and flag them to providers of care and analysis and continuous improvement of support tools to evaluate their utilisation, efficacy, value, and impact.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: Yes

Description of renewals:

It is expected that the Framework Agreement will be refreshed regularly (at least annually). Each refresh will be the subject of a new Contract Notice published in OJEU allowing new organizations to bid for a place on the framework from the refresh date.

The first refresh process will commence in October 2018.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 6

II.2.1) Title

Transformation and change support

II.2.2) Additional CPV code(s)

48331000

48451000

48931000

66171000

72221000

72222000

72222100

72222200

72224000

72224100

72224200

72225000

72316000

73220000

79000000

79212110

79300000

79310000

79314000

79315000

79320000

79330000

79400000

79410000

79411000

79411100

79412000

79414000

79416000

79416100

79416200

79418000

79419000

79421000

79421100

79421200

79990000

79996000

80511000

80532000

80533000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Provision of a range of expert advice, analysis, transformational and change management capability to design and build the necessary infrastructure for an ACS / STP function effectively. Services include but are not limited to:

• Patient pathway optimisation and care model design.

• Specialist advice on organisational redesign, governance and payment and contract reform.

• Communications and engagement.

• Workforce and leadership development support including but not limited to:

— Transformational workforce planning,

— Workforce development,

— System leadership development,

— System leadership support.

• Scaling innovation.

• Primary Care at scale support.

Full details can be found in the ITT.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: Yes

Description of renewals:

It is expected that the Framework Agreement will be refreshed regularly (at least annually). Each refresh will be the subject of a new Contract Notice published in OJEU allowing new organisations to bid for a place on the framework from the refresh date. The first refresh process will commence in October 2018.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 7

II.2.1) Title

Patient empowerment and activation

II.2.2) Additional CPV code(s)

48400000

48462000

48482000

48490000

48814000

48814100

48814200

48814300

48814400

48931000

72000000

72100000

72110000

72120000

72212100

72212180

72212211

72220000

72224000

72224100

72227000

72246000

72250000

72254000

72254100

72260000

72261000

72262000

72263000

72265000

72266000

72267000

72313000

72316000

72330000

73000000

73200000

73210000

73220000

73300000

79000000

79400000

79410000

79411000

79411100

79412000

79416000

79418000

79419000

79421000

79421100

79421200

80511000

80533000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Provision of services to support the implementation of shared decision making, self-care programmes (including social prescribing and innovative technologies and associated wrap around support), and personal health budgets & integrated personal commissioning through sharing information with care providers remotely to enable the activation and empowerment of individuals to more effectively manage their own health, care and wellbeing. These products and services will enable people to live with greater independence, confidence and safety, and in many cases reduce the need for unplanned care.

• Support for implementing shared decision making.

• Support for implementing self-care programmes (including social prescribing and innovative digital and remote technologies and e-consultations).

• Identification of patients for intervention.

• Advisory services participation.

• Implementation services.

• Patient portals.

Support for implementing Personal Health Budgets and Integrated Personalised Commissioning support - Services include but are not limited to:

• IT solutions to support integrated personal commissioning and Personal Health Budgets.

• Care planning.

• System redesign.

• Implementation support and management.

Full details can be found in the ITT.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: Yes

Description of renewals:

It is expected that the Framework Agreement will be refreshed regularly (at least annually). Each refresh will be the subject of a new Contract Notice published in OJEU allowing new organisations to bid for a place on the framework from the refresh date. The first refresh process will commence in October 2018.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 8

II.2.1) Title

Demand management and capacity planning support

II.2.2) Additional CPV code(s)

48170000

48180000

48211000

48331000

48332000

48400000

48450000

48451000

48460000

48461000

48462000

48463000

48480000

48482000

48613000

48813100

48814000

48814100

48814200

48814300

48814400

48931000

72000000

72100000

72110000

72120000

72140000

72150000

72212180

72212211

72212330

72212332

72220000

72221000

72222000

72222100

72222200

72222300

72223000

72224000

72224100

72224200

72225000

72226000

72227000

72228000

72240000

72242000

72245000

72246000

72250000

72251000

72253000

72253100

72253200

72263000

72265000

72266000

72267000

72300000

72310000

72313000

72314000

72316000

72318000

72322000

73220000

79400000

79410000

79411000

79411100

79412000

79414000

79418000

79421000

79421100

79421200

80511000

80533000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Provision of services to support smooth transition into, through, out of and between organisations (including by provision of command centres) in a local health system ensuring patients are treated in the most appropriate setting and minimising the amount of time patients wait before transitioning between care settings. Whilst analytical services are an important enabler, these services are intended to provide practical day-to-day support to ACS / STP in mapping, forecasting, managing and ultimately shaping and redirecting patient flows, necessitating different infrastructure, organisational collaboration, skills and tools.

Services include but are not limited to:

• Alignment and co-ordination of transfer of care.

• Integrated discharge planning.

• Forecasting demand and patient flows in the short term across different care settings.

• Forecasting underlying demand in the medium to long term.

• Advice on / provision of a patient level care co-ordination function.

• Coordination of care provision within and between organisations.

Full details can be found in the ITT.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: Yes

Description of renewals:

It is expected that the Framework Agreement will be refreshed regularly (at least annually). Each refresh will be the subject of a new Contract Notice published in OJEU allowing new organisations to bid for a place on the framework from the refresh date. The first refresh process will commence in October 2018.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 9

II.2.1) Title

System assurance support

II.2.2) Additional CPV code(s)

48170000

48400000

48440000

48441000

48442000

48450000

48451000

48460000

48461000

48462000

48463000

48480000

48482000

48490000

48812000

48814000

48814100

48814200

48814300

48814400

72212180

72212482

72220000

72221000

72222000

72222100

72222200

72222300

72224000

72224200

72225000

72226000

72245000

72246000

72250000

72251000

72261000

72263000

72265000

72266000

72267000

72267100

72313000

72314000

72316000

72318000

72330000

72591000

73220000

75122000

79000000

79200000

79210000

79211000

79211100

79211110

79211120

79211200

79212000

79212100

79212110

79212200

79212300

79212400

79212500

79300000

79310000

79314000

79315000

79320000

79330000

79400000

79410000

79411000

79411100

79412000

79414000

79418000

79419000

79421000

79421100

79421200

79990000

80511000

80532000

80533000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Provision of services to measure, benchmark, model against and support the system to manage quality, cost and clinical outcomes (both analytics and other multidisciplinary skills to provide additional necessary capacity), including but not limited to:

• Provider relationship management and supply chain support.

• Financial and quality measurement and assurance.

• Provider modernisation and transformation.

Full details can be found in the ITT.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: Yes

Description of renewals:

It is expected that the Framework Agreement will be refreshed regularly (at least annually). Each refresh will be the subject of a new Contract Notice published in OJEU allowing new organisations to bid for a place on the framework from the refresh date. The first refresh process will commence in October 2018.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 10

II.2.1) Title

Medicines optimisation support

II.2.2) Additional CPV code(s)

48180000

48482000

48490000

48814000

48814200

48814400

72221000

73220000

79000000

79400000

79410000

79411000

79418000

79419000

80511000

80533000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Provision of expert medicines management and optimisation support to develop, implement and deliver a strategy to deliver improved outcomes from medicines. The services encompass:

• Engagement with patients and the public to better understand how local services can support patients to get more from their medicines.

• Improving commissioner understanding of the systems around medication use and procurement as well as the value from the investment in medicines through communications and education.

• Working with patients to improve adherence: an improved experience of medicine taking for patients, securing greater value for money from medicines expenditure. This includes disease and therapeutic management programmes that involve outreach and education to high risk or high cost patients.

• Improving medication safety including a demonstrable reduction in harm from medication errors.

• Engagement across the system to improve governance and utilisation of medicines and reduce medication waste and variation in practice (including community pharmacy, care homes, hospital trusts, the Pharmaceutical Industry and others).

• More effective use of non-GP personnel e.g. pharmacists. Particularly enhancing the multi-disciplinary team by commissioning and utilising the best skill mix including community pharmacists.

• Clinical programmes including: prescribing efficiently through switching to biosimilar alternatives; reduction in inappropriate polypharmacy; improving safety, e.g. flagging of potential adverse effects from prescribed combinations of pharmaceuticals; improve Formulary Management: standardised formulary and dosing, tiered formularies; medicines reconciliation and transfer of care.

• Work with physicians to improve drug therapy: relationship building, prescriber enablement and education programmes to initiate behaviour change e.g. the prescribing of drugs with low clinical value, prescribing to counter antimicrobial resistance.

• Integrate and analyse data in new ways: utilisation of data at population and patient level to identify the risk of incorrect / incomplete medication use and undertake a targeted intervention/ enablement programme.

• Effective use and integration of a range of data sources to identify real world efficiencies, quality improvements and outcomes in the way medicines are used locally and nationally to identify value and best practice.

• Supporting prescribers at point of care through tools, technology, data and information e.g. decision support and population health analytics.

• Reporting and analytics on outcomes delivered through the use of medicines.

• Support alignment of incentives and contracts to drive the optimal use of medicines both in primary and secondary care e.g. prescribing incentive schemes including risk and gain share.

• Integration of medicines management and optimisation into the wider system for clinical support and managing total cost of care.

• Business intelligence and data visualisation to identify trends and variance as well as to identify opportunities for medicines optimisation and to track provider performance.

• Working with the pharmaceutical industry including primary and secondary care rebate schemes.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: Yes

Description of renewals:

It is expected that the Framework Agreement will be refreshed regularly (at least annually). Each refresh will be the subject of a new Contract Notice published in OJEU allowing new organisations to bid for a place on the framework from the refresh date. The first refresh process will commence in October 2018.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

See ITT documentation for further information.

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents


III.1.3) Technical and professional ability

List and brief description of selection criteria:

As set out in the ITT, which is available in the address stated in Section VI.


Minimum level(s) of standards required:

As set out in the ITT, which is available in the address stated in Section VI.

III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.3) Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement with several operators.

Justification for any framework agreement duration exceeding 4 years: N/A

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2017/S 207-427840

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 23/02/2018

Local time: 12:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.7) Conditions for opening of tenders

Date: 23/02/2018

Local time: 12:00

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.3) Additional information

1) NHS England as a Contracting Authority intends to establish a framework agreement (to be known initially as “the ACS and STP Development Partner Framework” and referred to in this Notice as the “Framework Agreement”) for use by or on behalf of itself and other UK public sector bodies in England, Scotland, Wales and Northern Ireland (including any future successor organisation(s) to the functions exercised by any such organisation(s)). It is also anticipated that non-Contracting Authorities will be permitted to access the Framework Agreement.

The Framework Agreement may be accessed by the public sector bodies listed within the ITT documents, to the extent that they are engaged in the management and/or support of the health, care and/or wellbeing of populations within the UK or for which they are responsible.

2) Reference to health and/or social care services within this Notice and the ITT documentation includes but is not limited to; primary care services, secondary care services, mental health services, community care services, tertiary care services, social care services and public health services.

3. Any interested suppliers will be required to register via our online portal at https://nhsengland.bravosolution.co.uk/web/login.html, (Project Reference: tender_1550 - ACS & STP Development Partner Framework) where the ITT documents for each Lot will be accessible. Interested suppliers will be required to register separately for each Lot for which they are interested in bidding. This portal will be the channel used for issue of further information relating to this ITT.

4) The estimated value for each Lot under this Framework Agreement is currently being estimated. Further information will be shared with interested suppliers regarding the value of opportunities as this becomes available.

5) It is expected that the Framework Agreement will be refreshed regularly (at least annually) starting in October 2018. Each refresh will be the subject of a new Contract Notice published in OJEU allowing new organizations to bid for a place on the framework from the refresh date. For existing accredited entities, the refresh process will be streamlined to ensure previous accredited capabilities can be swiftly carried forward.

6) This Framework Agreement will be awarded for 4 years. However from the point that the Framework Agreement is refreshed, the existing Framework Agreement will no longer be accessible to Participating Authorities who have not yet started a further competition. Any new further competitions will be conducted under the latest refreshed framework. Further competitions that have commenced prior to a refresh date may be concluded.

7) It is anticipated that where the call-off requirements of a participating framework customer fall under more than one Lot, that Suppliers of those lots will be able to submit a bid with another accredited supplier or suppliers on the Framework Agreement where combination the suppliers are appointed to all the relevant Lots. This will strengthen and streamline the response to customers of the framework. When submitting any such bid the Supplier and such suppliers shall do so either:

— as co-bidders, and such suppliers will be jointly and severally liable for each and every obligation and liability under the relevant Call-Off Contract, or,

— with one of the suppliers as a prime contractor (contracting with the relevant procuring customer) and subcontracting obligations to the other suppliers as their sub-contractors

8) For the avoidance of doubt, any suppliers submitting a joint bid must have been appointed to the Framework Agreement for the relevant lots which they are to provide in the relevant bid submitted. No supplier shall be allowed to deliver services and capabilities that they have not been accredited to do so.

VI.4) Procedures for review

VI.4.1) Review body

See VI.4.3

See VI.4.3

UK

VI.4.3) Review procedure

Precise information on deadline(s) for review procedures:

The Contracting Authority will incorporate a minimum 10-day standstill period at the point information on the decision to award the contract is communicated to bidders.

Any bidder wishing to appeal the decision to award the contract, or after the award of the contract appeal the contract, shall have the rights set out in Part 3 of the Public Contracts Regulations 2015.

VI.5) Date of dispatch of this notice

19/12/2017

Coding

Commodity categories

ID Title Parent category
79210000 Accounting and auditing services Accounting, auditing and fiscal services
79212500 Accounting review services Auditing services
79211000 Accounting services Accounting and auditing services
79200000 Accounting, auditing and fiscal services Business services: law, marketing, consulting, recruitment, printing and security
72321000 Added-value database services Database services
75122000 Administrative healthcare services Administrative services of agencies
72212461 Analytical or scientific software development services Programming services of application software
48461000 Analytical or scientific software package Analytical, scientific, mathematical or forecasting software package
72212460 Analytical, scientific, mathematical or forecasting software development services Programming services of application software
48460000 Analytical, scientific, mathematical or forecasting software package Business transaction and personal business software package
79212000 Auditing services Accounting and auditing services
48710000 Backup or recovery software package Software package utilities
79211100 Bookkeeping services Accounting services
72221000 Business analysis consultancy services Systems and technical consultancy services
79400000 Business and management consultancy and related services Business services: law, marketing, consulting, recruitment, printing and security
79410000 Business and management consultancy services Business and management consultancy and related services
79411100 Business development consultancy services General management consultancy services
72212482 Business intelligence software development services Programming services of application software
48482000 Business intelligence software package Sales, marketing and business intelligence software package
79996000 Business organisation services Miscellaneous business-related services
79000000 Business services: law, marketing, consulting, recruitment, printing and security Other Services
48400000 Business transaction and personal business software package Software package and information systems
48814500 Casemix system Medical information systems
48814400 Clinical information system Medical information systems
79211200 Compilation of financial statements services Accounting services
48170000 Compliance software package Industry specific software package
72252000 Computer archiving services System and support services
72800000 Computer audit and testing services IT services: consulting, software development, Internet and support
72150000 Computer audit consultancy and hardware consultancy services Hardware consultancy services
72810000 Computer audit services Computer audit and testing services
72910000 Computer back-up services Computer back-up and catalogue conversion services
30200000 Computer equipment and supplies Office and computing machinery, equipment and supplies except furniture and software packages
72140000 Computer hardware acceptance testing consultancy services Hardware consultancy services
72700000 Computer network services IT services: consulting, software development, Internet and support
48822000 Computer servers Servers
72600000 Computer support and consultancy services IT services: consulting, software development, Internet and support
72610000 Computer support services Computer support and consultancy services
72820000 Computer testing services Computer audit and testing services
72540000 Computer upgrade services Computer-related services
72590000 Computer-related professional services Computer-related services
80533000 Computer-user familiarisation and training services Vocational training services
72330000 Content or data standardization and classification services Data services
72245000 Contract systems analysis and programming services Systems analysis and programming services
79212110 Corporate governance rating services Auditing services
72316000 Data analysis services Data-processing services
72313000 Data capture services Data-processing services
72314000 Data collection and collation services Data-processing services
32580000 Data equipment Telecommunications equipment and supplies
72322000 Data management services Database services
72315000 Data network management and support services Data-processing services
72315200 Data network management services Data network management and support services
72315100 Data network support services Data network management and support services
72300000 Data services IT services: consulting, software development, Internet and support
72317000 Data storage services Data-processing services
72318000 Data transmission services Data-processing services
48614000 Data-acquisition system Database systems
48600000 Database and operating software package Software package and information systems
72320000 Database services Data services
48611000 Database software package Database systems
48610000 Database systems Database and operating software package
48612000 Database-management system Database systems
72310000 Data-processing services Data services
73300000 Design and execution of research and development Research and development services and related consultancy services
72242000 Design-modelling services Systems analysis and programming services
73220000 Development consultancy services Research and development consultancy services
72591000 Development of service level agreements Computer-related professional services
72251000 Disaster recovery services System and support services
48813100 Electronic bulletin boards Passenger information system
48613000 Electronic data management (EDM) Database systems
48451000 Enterprise resource planning software package Time accounting or human resources software package
79419000 Evaluation consultancy services Business and management consultancy services
79314000 Feasibility study Market research services
48440000 Financial analysis and accounting software package Business transaction and personal business software package
48441000 Financial analysis software package Financial analysis and accounting software package
79212100 Financial auditing services Auditing services
66171000 Financial consultancy services Financial consultancy, financial transaction processing and clearing-house services
48812000 Financial information systems Information systems
79412000 Financial management consultancy services Business and management consultancy services
48442000 Financial systems software package Financial analysis and accounting software package
79212400 Fraud audit services Auditing services
79411000 General management consultancy services Business and management consultancy services
72100000 Hardware consultancy services IT services: consulting, software development, Internet and support
72120000 Hardware disaster-recovery consultancy services Hardware consultancy services
51611100 Hardware installation services Installation services of computers
72228000 Hardware integration consultancy services Systems and technical consultancy services
72110000 Hardware selection consultancy services Hardware consultancy services
72253000 Helpdesk and support services System and support services
72253100 Helpdesk services Helpdesk and support services
79414000 Human resources management consultancy services Business and management consultancy services
72212100 Industry specific software development services Programming services of application software
72222200 Information systems or technology planning services Information systems or technology strategic review and planning services
72222000 Information systems or technology strategic review and planning services Systems and technical consultancy services
72222100 Information systems or technology strategic review services Information systems or technology strategic review and planning services
72223000 Information technology requirements review services Systems and technical consultancy services
72222300 Information technology services Information systems or technology strategic review and planning services
51611000 Installation services of computers Installation services of computers and information-processing equipment
51610000 Installation services of computers and information-processing equipment Installation services of computers and office equipment
51612000 Installation services of information-processing equipment Installation services of computers and information-processing equipment
79212200 Internal audit services Auditing services
72000000 IT services: consulting, software development, Internet and support Computer and Related Services
32410000 Local area network Networks
72710000 Local area network services Computer network services
72267100 Maintenance of information technology software Software maintenance and repair services
80532000 Management training services Vocational training services
79300000 Market and economic research; polling and statistics Business services: law, marketing, consulting, recruitment, printing and security
79310000 Market research services Market and economic research; polling and statistics
72212462 Mathematical or forecasting software development services Programming services of application software
48462000 Mathematical or forecasting software package Analytical, scientific, mathematical or forecasting software package
48814000 Medical information systems Information systems
72212180 Medical software development services Programming services of application software
48180000 Medical software package Industry specific software package
79990000 Miscellaneous business-related services Miscellaneous business and business-related services
32420000 Network equipment Networks
48821000 Network servers Servers
48814100 Nursing information system Medical information systems
48814200 Patient-administration system Medical information systems
79211110 Payroll management services Accounting services
72212211 Platform interconnectivity software development services Programming services of application software
48211000 Platform interconnectivity software package Networking software package
79418000 Procurement consultancy services Business and management consultancy services
72212490 Procurement software development services Programming services of application software
48490000 Procurement software package Business transaction and personal business software package
72224000 Project management consultancy services Systems and technical consultancy services
48331000 Project management software package Scheduling and productivity software package
79421200 Project-design services other than for construction work Project-management services other than for construction work
79421000 Project-management services other than for construction work Management-related services
79421100 Project-supervision services other than for construction work Project-management services other than for construction work
79416200 Public relations consultancy services Public relations services
79416100 Public relations management services Public relations services
79416000 Public relations services Business and management consultancy services
79320000 Public-opinion polling services Market and economic research; polling and statistics
48514000 Remote access software package Communication software package
73200000 Research and development consultancy services Research and development services and related consultancy services
73000000 Research and development services and related consultancy services Research and Development
73210000 Research consultancy services Research and development consultancy services
79211120 Sales and purchases recording services Accounting services
48480000 Sales, marketing and business intelligence software package Business transaction and personal business software package
72212330 Scheduling and productivity software development services Programming services of application software
48330000 Scheduling and productivity software package Document creation, drawing, imaging, scheduling and productivity software package
72212332 Scheduling software development services Programming services of application software
48332000 Scheduling software package Scheduling and productivity software package
48730000 Security software package Software package utilities
48820000 Servers Information systems and servers
30162000 Smart cards Magnetic cards
79315000 Social research services Market research services
72265000 Software configuration services Software-related services
72266000 Software consultancy services Software-related services
72262000 Software development services Software-related services
72263000 Software implementation services Software-related services
72227000 Software integration consultancy services Systems and technical consultancy services
72267000 Software maintenance and repair services Software-related services
72261000 Software support services Software-related services
72254000 Software testing System and support services
72260000 Software-related services Software programming and consultancy services
80511000 Staff training services Specialist training services
79330000 Statistical services Market and economic research; polling and statistics
72212463 Statistical software development services Programming services of application software
48463000 Statistical software package Analytical, scientific, mathematical or forecasting software package
79212300 Statutory audit services Auditing services
50324000 Support services of personal computers Repair and maintenance services of personal computers
72250000 System and support services Software programming and consultancy services
72224100 System implementation planning services Project management consultancy services
50324100 System maintenance services Support services of personal computers
72225000 System quality assurance assessment and review services Systems and technical consultancy services
72224200 System quality assurance planning services Project management consultancy services
72226000 System software acceptance testing consultancy services Systems and technical consultancy services
72240000 Systems analysis and programming services Software programming and consultancy services
72220000 Systems and technical consultancy services Software programming and consultancy services
72246000 Systems consultancy services Systems analysis and programming services
72253200 Systems support services Helpdesk and support services
72254100 Systems testing services Software testing
72611000 Technical computer support services Computer support services
32500000 Telecommunications equipment and supplies Radio, television, communication, telecommunication and related equipment
48814300 Theatre management system Medical information systems
48450000 Time accounting or human resources software package Business transaction and personal business software package
48931000 Training software package Training and entertainment software package
48760000 Virus protection software package Software package utilities
72720000 Wide area network services Computer network services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
england.phmsupport@nhs.net
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.