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Notice Details

Title: Provision of a Telecare and Out of Hours Call Monitoring Service
Published by: Wrexham County Borough Council
Publication Date: 06/12/2018
Deadline Date:
Deadline Time:
Notice Type: 03 Contract Award Notice - Successful Supplier(s)
Has Documents: No
Has ESPD: No
Abstract: Provision of a Telecare and Out of Hours Call Monitoring Service
CPV: 79512000, 79512000.

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting Change entity

I.1) Name and addresses

Wrexham County Borough Council

Corporate Procurement, Lampbit Street

Wrexham

LL11 1AR

UK

Contact person: Julia Curtis

Telephone: +44 1978292784

E-mail: julia.curtis@wrexham.gov.uk

NUTS: UKL23

Internet address(es)

Main address: www.wrexham.gov.uk

Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0264

I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Provision of a Telecare and Out of Hours Call Monitoring Service

Reference number: Proc-17-195

II.1.2) Main CPV code

79512000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Provision of a Telecare and Out of Hours Call Monitoring Service

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 2 631 237.00 GBP

II.2) Description

II.2.2) Additional CPV code(s)

79512000

II.2.3) Place of performance

NUTS code:

UKL23


Main site or place of performance:

Wrexham County Borough

II.2.4) Description of the procurement

Wrexham County Borough Council is seeking to appoint a provider of Telecare Services for their county-wide service and an ‘Out of Hours’ call monitoring service for a number of Council departments. An external delivery partner (TSA Accredited) currently delivers the service and the current contract is due for renewal from 1st December 2018.

II.2.5) Award criteria

Quality criterion: Quality / Weighting: 70

Price / Weighting:  30

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2018/S 120-273827

Section V: Award of contract

Contract No: Proc-17-195

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

01/10/2018

V.2.2) Information about tenders

Number of tenders received: 4

Number of tenders received from SMEs: 4

Number of tenders received from tenderers from other EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 0

Number of tenders received by electronic means: 4

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Delta Wellbeing

Unit 2, Heol Aur, Dafen Industrial Estate

Llanelli

SA14 8QN

UK

Telephone: +44 1554899488

NUTS: UKL14

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: 2 631 235.00 GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.3) Additional information

Currently Wrexham County Borough Council provides a Telecare services to 3500+ service users with approximately 2300 basic packages and 1200 enhanced The service is growing and it is expected that these numbers will increase year on year.

Approximate installation numbers are:

300 enhanced packages

300 basic packages

300 upgrades from basic to enhanced or upgrades to enhanced packages

Out of Hours (Non-Telecare) call monitoring

The Service Provider will monitor calls for various Council Departments/Services outside of standard opening hours.

These calls may be received for any department including Housing Repairs, Drainage, Highways.

In addition to general out of hours call handling there a number of specific non Telecare elements within the contract:

EDT: The Service Provider will act as the backup call handler for the Social Care North East Wales Emergency Duty Team (NEWEDT). NEWEDT handles emergency out of hours calls for Social Care Services in Wrexham, Flintshire and Denbighshire.

There are approximately 8000 of these calls per annum.

Carers Card: This service provides a ‘Carers Card’ to informal Carers (e.g. family or friend) to enable alternative care to be arranged in the event of an emergency affecting the carer The service provider will hold carer card details and individual protocols facilitate an appropriate response. Approximately 800 Carers are currently registered.

Key Safe Code Management: In addition to key safes details held for Telecare Service users, the service provider will hold secure records of key safes and codes for those fitted to properties where a Telecare package is not in place. These are, in the main, provided for domiciliary care provision. The service provider will work with the Council to implement a procedure for sharing key safe codes with authorised domiciliary care providers and other authorised services/ personnel.

The contract will run for 5 years with the option to extend it for a further 2 years

in yearly increments, subject to review.

(WA Ref:87760)

VI.4) Procedures for review

VI.4.1) Review body

Wrexham County Borough Council

Corporate Procurement, Lampbit Street

Wrexham

LL11 1AR

UK

Telephone: +44 1978292792

VI.4.3) Review procedure

Precise information on deadline(s) for review procedures:

Precise information on deadline(s) for review procedures:

Precise information on deadline(s) for review procedures:

The Contracting Authority will incorporate a minimum of 10 calendar day standstill period at the point that an award decision notice is communicated to tenderers. The award decision notice will specify the criteria for the award of the contract, the reasons for the decision, including when the standstill period is expected to end or the date before which the Contracting Authority will not conclude the contract. If an appeal regarding the award of a contract has not been successfully resolved, the Public Contracts (Amendment) Regulations 2009 provide for aggrieved parties who have been harmed or at risk of a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly (generally within 3 months). The Court may order the setting aside of the award decision or may order the Contracting Authority to amend any document and may award damages. If the Contract has been entered into the Court may make a declaration of ineffectiveness or may order that the duration of any relevant specific contract be shortened and additionally may award damages. The time limit for seeking such a declaration is generally 6 months (and 30 days in certain circumstances).

VI.5) Date of dispatch of this notice

05/12/2018


Information added to the notice since publication.

Additional information added to the notice since it's publication.
No further information has been uploaded.
Main Contact: julia.curtis@wrexham.gov.uk
Admin Contact: N/a
Technical Contact: N/a
Other Contact: N/a

Commodity Categories

Commodity Categories
IDTitleParent Category
79512000Call centreTelephone-answering services

Delivery Locations

Delivery Locations
IDDescription
1023Flintshire and Wrexham

Alert Region Restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

Alert Region Restrictions
There are no alert restrictions for this notice.

Document Family

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Publication Date: 06/12/2018
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