Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Wrexham County Borough Council
Corporate Procurement, Lampbit Street
Wrexham
LL11 1AR
UK
Contact person: Julia Curtis
Telephone: +44 1978292784
E-mail: julia.curtis@wrexham.gov.uk
NUTS: UKL23
Internet address(es)
Main address: www.wrexham.gov.uk
Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0264
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Provision of a Telecare and Out of Hours Call Monitoring Service
Reference number: Proc-17-195
II.1.2) Main CPV code
79512000
II.1.3) Type of contract
Services
II.1.4) Short description
Provision of a Telecare and Out of Hours Call Monitoring Service
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
2 631 237.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
79512000
II.2.3) Place of performance
NUTS code:
UKL23
Main site or place of performance:
Wrexham County Borough
II.2.4) Description of the procurement
Wrexham County Borough Council is seeking to appoint a provider of Telecare Services for their county-wide service and an ‘Out of Hours’ call monitoring service for a number of Council departments. An external delivery partner (TSA Accredited) currently delivers the service and the current contract is due for renewal from 1st December 2018.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 70
Price
/ Weighting:
30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2018/S 120-273827
Section V: Award of contract
Contract No: Proc-17-195
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/10/2018
V.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 4
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Delta Wellbeing
Unit 2, Heol Aur, Dafen Industrial Estate
Llanelli
SA14 8QN
UK
Telephone: +44 1554899488
NUTS: UKL14
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 2 631 235.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
Currently Wrexham County Borough Council provides a Telecare services to 3500+ service users with approximately 2300 basic packages and 1200 enhanced The service is growing and it is expected that these numbers will increase year on year.
Approximate installation numbers are:
300 enhanced packages
300 basic packages
300 upgrades from basic to enhanced or upgrades to enhanced packages
Out of Hours (Non-Telecare) call monitoring
The Service Provider will monitor calls for various Council Departments/Services outside of standard opening hours.
These calls may be received for any department including Housing Repairs, Drainage, Highways.
In addition to general out of hours call handling there a number of specific non Telecare elements within the contract:
EDT: The Service Provider will act as the backup call handler for the Social Care North East Wales Emergency Duty Team (NEWEDT). NEWEDT handles emergency out of hours calls for Social Care Services in Wrexham, Flintshire and Denbighshire.
There are approximately 8000 of these calls per annum.
Carers Card: This service provides a ‘Carers Card’ to informal Carers (e.g. family or friend) to enable alternative care to be arranged in the event of an emergency affecting the carer The service provider will hold carer card details and individual protocols facilitate an appropriate response. Approximately 800 Carers are currently registered.
Key Safe Code Management: In addition to key safes details held for Telecare Service users, the service provider will hold secure records of key safes and codes for those fitted to properties where a Telecare package is not in place. These are, in the main, provided for domiciliary care provision. The service provider will work with the Council to implement a procedure for sharing key safe codes with authorised domiciliary care providers and other authorised services/ personnel.
The contract will run for 5 years with the option to extend it for a further 2 years
in yearly increments, subject to review.
(WA Ref:87760)
VI.4) Procedures for review
VI.4.1) Review body
Wrexham County Borough Council
Corporate Procurement, Lampbit Street
Wrexham
LL11 1AR
UK
Telephone: +44 1978292792
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
Precise information on deadline(s) for review procedures:
Precise information on deadline(s) for review procedures:
The Contracting Authority will incorporate a minimum of 10 calendar day standstill period at the point that an award decision notice is communicated to tenderers. The award decision notice will specify the criteria for the award of the contract, the reasons for the decision, including when the standstill period is expected to end or the date before which the Contracting Authority will not conclude the contract. If an appeal regarding the award of a contract has not been successfully resolved, the Public Contracts (Amendment) Regulations 2009 provide for aggrieved parties who have been harmed or at risk of a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly (generally within 3 months). The Court may order the setting aside of the award decision or may order the Contracting Authority to amend any document and may award damages. If the Contract has been entered into the Court may make a declaration of ineffectiveness or may order that the duration of any relevant specific contract be shortened and additionally may award damages. The time limit for seeking such a declaration is generally 6 months (and 30 days in certain circumstances).
VI.5) Date of dispatch of this notice
05/12/2018