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Contract Award Notice

Victim Help Centre

  • First published: 07 December 2018
  • Last modified: 07 December 2018
  • Version: N/A
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The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
Published by:
Police and Crime Commissioner for North Wales Police and North Wales Police
Authority ID:
AA72132
Publication date:
07 December 2018
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

Contract for the provision of a victim help centre:

The contract is for an initial period of 2 years commencing on 1.4.2019 with potential to extend for a further 3 years in multiples not exceeding 12 months.

The police and crime commissioner for North Wales currently provide support for victims of crime within a hub called the “Victim Help Centre” (VHC) located at North Wales Police Divisional Headquarters, St Asaph. The service is currently provided by an external supplier, the current contract comes to an end on 31.3.2019 and therefore we are looking to put a new contract in place to commence on 1.4.2019.

The closing date: 2:00 p.m. on 12.10.2018.

This contract will be open for use by the police and crime commissioner for Gwent and/or Gwent Police throughout the contract period should they require.

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

Police and Crime Commissioner for North Wales Police and North Wales Police

n/a

Force Headquarters, Glan-y -don, Abergele Road

Colwyn Bay, North Wales

LL29 8AW

UK

Contact person: Kim Richards

Telephone: +44 1492804248

E-mail: kim.richards@nthwales.pnn.police.uk

NUTS: UKL13

Internet address(es)

Main address: http://www.north-wales.police.uk

Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/33183

I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Public order and safety

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Victim Help Centre

Reference number: 32682

II.1.2) Main CPV code

79512000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Contract for the provision of a victim help centre:

The contract is for an initial period of 2 years commencing on 1.4.2019 with potential to extend for a further 3 years in multiples not exceeding 12 months.

The police and crime commissioner for North Wales currently provide support for victims of crime within a hub called the “Victim Help Centre” (VHC) located at North Wales Police Divisional Headquarters, St Asaph. The service is currently provided by an external supplier, the current contract comes to an end on 31.3.2019 and therefore we are looking to put a new contract in place to commence on 1.4.2019.

The closing date: 2:00 p.m. on 12.10.2018.

This contract will be open for use by the police and crime commissioner for Gwent and/or Gwent Police throughout the contract period should they require.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 2 025 000.00  GBP

II.2) Description

II.2.2) Additional CPV code(s)

85000000

85320000

85323000

98000000

II.2.3) Place of performance

NUTS code:

UKL13


Main site or place of performance:

North Wales.

II.2.4) Description of the procurement

Contract for the provision of a victim help centre:

The contract is for an initial period of 2 years commencing on 1.4.2019 with potential to extend for a further 3 years in multiples not exceeding 12 months.

The police and crime commissioner for North Wales currently provide support for victims of crime within a hub called the “Victim Help Centre” (VHC) located at North Wales Police Divisional Headquarters, St Asaph. The service is currently provided by an external supplier, the current contract comes to an end on 31.3.2019 and therefore we are looking to put a new contract in place to commence on 1.4.2019.

The closing date: 2:00 p.m. on 12.10.2018.

This contract will be open for use by the police and crime commissioner for Gwent and/or Gwent Police throughout the contract period should they require.

II.2.5) Award criteria

Quality criterion: Method statements / Weighting: 45

Quality criterion: Information security / Weighting: 3

Quality criterion: Insurance / Weighting: 3

Quality criterion: Compliance with requirements / Weighting: 6

Quality criterion: Financial standing / Weighting: 3

Price / Weighting:  40

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.3) Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2018/S 177-401405

Section V: Award of contract

Contract No: 1

Title: Victim Help Centre

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

04/12/2018

V.2.2) Information about tenders

Number of tenders received: 1

Number of tenders received by electronic means: 1

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Victim Support

Charity no. 298028

1 Bridge Street

Derby

DE1 3HZ

UK

Telephone: +44 7768498296

E-mail: bidding@victimsupport.org.uk

NUTS: UKF1

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 2 025 000.00  GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.4) Procedures for review

VI.4.1) Review body

Head of Procurement

Force Headquarters, Glan y Don, North Wales

Old Colwyn

LL29 8AW

UK

Telephone: +44 492804247

E-mail: procurement@nthwales.pnn.police.uk

VI.4.2) Body responsible for mediation procedures

A neutral advisor or mediator shall be chosen by agreement between the Parties

Colwyn Bay

UK

Internet address(es)

URL: http://www.cedr.co.uk

VI.5) Date of dispatch of this notice

04/12/2018

Coding

Commodity categories

ID Title Parent category
79512000 Call centre Telephone-answering services
85323000 Community health services Social services
85000000 Health and social work services Other Services
98000000 Other community, social and personal services Other Services
85320000 Social services Social work and related services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
kim.richards@nthwales.pnn.police.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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