Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Futures Housing Group
PO Box 6458 Asher Lane, Ripley
Derby
DE5 3RE
UK
Telephone: +44 8450948361
E-mail: procurementteam@futureshg.co.uk
NUTS: UKF
Internet address(es)
Main address: www.procuringourfutures.co.uk
Address of the buyer profile: https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA15821
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
FH320 Customer Relationship Programme
II.1.2) Main CPV code
79342311
II.1.3) Type of contract
Services
II.1.4) Short description
Customer survey programme.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
79342311
II.2.3) Place of performance
NUTS code:
UKF
II.2.4) Description of the procurement
Futures Housing Group Ltd (the Group) is looking to outsource and expand its customer feedback programme and is looking for a research agency with prior experience and qualified expertise in running ongoing customer satisfaction/NPS feedback programmes to support with managing this. The programme needs to accurately represent the customer voice within Futures Housing, which can stand up to scrutiny from auditors and regulators. The research agency needs to be able to develop a partnership with the Group that will eventually support the training and transitioning from a completely outsourced function to an in-house team in the longer term.
II.2.5) Award criteria
Quality criterion: As per procurement docs
/ Weighting: 100
Price
/ Weighting:
0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Information about the tender and further details are available from www.procuringourfutures.co.uk
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2019/S 023-050542
Section V: Award of contract
Contract No: N/a
A contract/lot is awarded:
No
V.1 Information on non-award
The contract/lot is not awarded
Other reasons (discontinuation of procedure)
Section VI: Complementary information
VI.3) Additional information
Information is available from www.procuringourfutures.co.uk
(MT Ref:218332)
VI.4) Procedures for review
VI.4.1) Review body
Futures Housing Group
PO Box 6458 Asher Lane, Ripley
Derby
DE5 3RE
UK
Telephone: +44 8450948361
Internet address(es)
URL: www.procuringourfutures.co.uk
VI.5) Date of dispatch of this notice
11/12/2019