Social and other specific services – public contracts
Contract award notice
Section I: Contracting
authority
I.1) Name and addresses
NHS Blackpool Clinical Commissioning Group
Blackpool Stadium, Seasiders Way
Blackpool
FY1 6JX
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD42
Internet address(es)
Main address: https://www.fyldecoastccgs.nhs.uk
I.1) Name and addresses
NHS Blackburn with Darwen Clinical Commissioning Group
Fusion House, Evolution Park, Haslingden Road
Blackburn
BB1 2FD
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD41
Internet address(es)
Main address: http://blackpoolccg.nhs.uk/
I.1) Name and addresses
NHS Bolton Clinical Commissioning Group
St Peter's House, Silverwell Street
Bolton
BL1 1PP
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD36
Internet address(es)
Main address: https://www.boltonccg.nhs.uk/
I.1) Name and addresses
NHS Bury Clinical Commissioning Group
Townside Primary Care Centre, 1 Knowsley Place, Knowsley Street
Bury
BL9 0SN
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD37
Internet address(es)
Main address: http://www.buryccg.nhs.uk/
I.1) Name and addresses
NHS Chorley and South Ribble Clinical Commissioning Group
Chorley House, Lancashire Enterprise Business Park, Centurion Way
Leyland
PR26 6TT
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD4
Internet address(es)
Main address: http://www.chorleysouthribbleccg.nhs.uk/
I.1) Name and addresses
NHS East Lancashire Clinical Commissioning Group
Walshaw House, Regent Street
Nelson
BB9 8AS
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD46
Internet address(es)
Main address: http://www.eastlancsccg.nhs.uk/
I.1) Name and addresses
NHS Eastern Cheshire Clinical Commissioning Group
1St Floor, West Wing, New Alderlery House, Victoria Road
Macclesfield
SK10 3BL
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD62
Internet address(es)
Main address: https://www.easterncheshireccg.nhs.uk/
I.1) Name and addresses
NHS Fylde and Wyre Clinical Commissioning Group
Derby Road, Wesham
Preston
PR4 3AL
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD4
Internet address(es)
Main address: http://www.fyldeandwyreccg.nhs.uk/
I.1) Name and addresses
NHS Greater Preston Clinical Commissioning Group
Chorley House, Lancashire Enterprise Business Park, Centurion Way
Leyland
PR26 6TT
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD4
Internet address(es)
Main address: http://www.greaterprestonccg.nhs.uk/
I.1) Name and addresses
NHS Heywood Middleton and Rochdale Clinical Commissioning Group
3Rd Floor, Number One Riverside, Smith Street
Rochdale
OL16 1XU
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD37
Internet address(es)
Main address: http://www.hmr.nhs.uk/
I.1) Name and addresses
NHS Knowsley Clinical Commissioning Group
Nutgrove Villa, Westmorland Road, Huyton
Liverpool
L36 6GA
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD71
Internet address(es)
Main address: http://www.knowsleyccg.nhs.uk/
I.1) Name and addresses
NHS Liverpool Clinical Commissioning Group
The Department, 4th Floor, 2 Renshaw Street
Liverpool
L1 2SA
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD72
Internet address(es)
Main address: http://www.liverpoolccg.nhs.uk/
I.1) Name and addresses
NHS Manchester Clinical Commissioning Group
Parkway 3, Parkway Business Centre, Princess Road
Manchester
M14 7LU
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD33
Internet address(es)
Main address: https://manchesterccg.nhs.uk/
I.1) Name and addresses
NHS Morecambe Bay Clinical Commissioning Group
Moor Lane Mills, Moor Lane
Lancaster
LA1 1QD
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD4
Internet address(es)
Main address: https://www.morecambebayccg.nhs.uk/
I.1) Name and addresses
NHS North Cumbria Clinical Commissioning Group
4 Wavell Drive, Rosehill
Carlisle
CA1 2SE
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD1
Internet address(es)
Main address: http://www.northcumbriaccg.nhs.uk/
I.1) Name and addresses
NHS Oldham Clinical Commissioning Group
Ellen House, Waddington Street
Oldham
OL9 6EE
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD37
Internet address(es)
Main address: http://www.oldhamccg.nhs.uk/
I.1) Name and addresses
NHS Salford Clinical Commissioning Group
St James House - 7th Floor, Pendleton Way
Salford
M6 5FW
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD34
Internet address(es)
Main address: http://www.salfordccg.nhs.uk/
I.1) Name and addresses
NHS South Cheshire Clinical Commissioning Group
Bevan House, Barony Court
Nantwich
CW5 5QU
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD6
Internet address(es)
Main address: http://www.southcheshireccg.nhs.uk/
I.1) Name and addresses
NHS South Sefton Clinical Commissioning Group
3Rd Floor, Merton House, Stanley Road
Bootle
L20 3DL
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD73
Internet address(es)
Main address: https://www.southseftonccg.nhs.uk/
I.1) Name and addresses
NHS Southport and Formby Clinical Commissioning Group
5 Curzon Road
Southport
PR8 6PL
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD73
Internet address(es)
Main address: http://www.southportandformbyccg.nhs.uk/
I.1) Name and addresses
NHS St Helens Clinical Commissioning Group
St Helens Chamber Of Commerce, Salisbury Street, Chalon
St. Helens
WA10 1FY
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD71
Internet address(es)
Main address: https://www.sthelensccg.nhs.uk/
I.1) Name and addresses
NHS Stockport Clinical Commissioning Group
Stopford House, Fourth Floor
Stockport
SK1 3XE
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD35
Internet address(es)
Main address: http://www.stockportccg.nhs.uk/
I.1) Name and addresses
NHS Tameside and Glossop Clinical Commissioning Group
Dukinfield Town Hall, King Street
Dukinfield
SK16 4LA
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD35
Internet address(es)
Main address: http://www.tamesideandglossopccg.org/
I.1) Name and addresses
NHS Trafford Clinical Commissioning Group
1st Floor, Trafford Town Hall, Talbot Road
Stretford
M32 0TH
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD34
Internet address(es)
Main address: http://www.traffordccg.nhs.uk/
I.1) Name and addresses
NHS Vale Royal Clinical Commissioning Group
Bevan House, Barony Court
Nantwich
CW5 5QU
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD63
Internet address(es)
Main address: http://www.valeroyalccg.nhs.uk/
I.1) Name and addresses
NHS Warrington Clinical Commissioning Group
Arpley House, 110 Birchwood Boulevard, Birchwood
Warrington
WA3 7QH
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD61
Internet address(es)
Main address: http://www.warringtonccg.nhs.uk/
I.1) Name and addresses
NHS West Cheshire Clinical Commissioning Group
1829 Building, The Countess Of Chester Health Park, Liverpool Road
Chester
CH2 1HJ
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD63
Internet address(es)
Main address: https://www.westcheshireccg.nhs.uk/
I.1) Name and addresses
NHS West Lancashire Clinical Commissioning Group
Hilldale, Wigan Road
Ormskirk
L39 2AS
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD47
Internet address(es)
Main address: http://www.westlancashireccg.nhs.uk/
I.1) Name and addresses
NHS Wigan Borough Clinical Commissioning Group
Life Centre, 1 College Avenue
Wigan
WN1 1NJ
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD36
Internet address(es)
Main address: http://www.wiganboroughccg.nhs.uk/
I.1) Name and addresses
NHS Wirral Clinical Commissioning Group
Old Market House, 13 Hamilton Street
Birkenhead
CH41 5AL
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD74
Internet address(es)
Main address: http://www.wirralccg.nhs.uk/
I.1) Name and addresses
NHS Halton Clinical Commissioning Group
1st Floor, Runcorn Town Hall, Heath Road
Runcorn
WA7 5TD
UK
Contact person: Yvonne Rispin
E-mail: yvonne.rispin@nhs.net
NUTS: UKD71
Internet address(es)
Main address: https://www.haltonccg.nhs.uk
I.2) Joint procurement
The contract involves joint procurement
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Integrated NHS 999 and NHS 111 Service across North West England
II.1.2) Main CPV code
85100000
II.1.3) Type of contract
Services
II.1.4) Short description
Provision of a regional, integrated NHS 999 and NHS 111 patient service including provision of clinical and technical triage to a point of transfer from initial Health Advisor initial assessment onwards. The new NHS111 contract will enable greater and faster integration with the NHS 999 contract for the North West.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
141 973 713.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKD
Main site or place of performance:
Across North West England.
II.2.4) Description of the procurement
Provision of an integrated, regional 999 and NHS 111 patient contact and clinical support service, providing the clinical and technical triage and referral to the provision of NHS emergency and urgent care services. The regional core service will provide all call handling for both 999 and NHS 111 to a point of transfer of the call if appropriate (where a Clinical Assessment Service is in place) from initial health advisor initial assessment onwards.
The service will also play a key role in the provision or onward referral of modular integrated urgent care (IUC) services such as primary care (including out of hours services), community services and mental health at both North West and footprint level as locally determined.
The national telephony infrastructure remains unchanged and being contracted nationally.
The NW integrated service will ensure continued provision of a core regional telephony infrastructure with enhancements:
— to ensure integration with other systems and resilience and at local level with other providers,
— to deliver at scale a more sophisticated caller-routing interface that permits early streaming of identifiable groups of callers to alternative services from both 999 and NHS 111,
— to enable the use of a potential future patient management database that can utilise information from other sources (e.g. frailty flags from the GP record) to support the streaming of callers to the most appropriate Clinical Assessment Service.
The service will operate to a regional set of minimum core requirements to meet national specifications, with rights reserved by the contracting authority for further additions during the contract terms including the responsibilities of the ambulance service as a category one provider.
The service will support patient call flows at an agreed list of interface points using automated technological solutions, governed by standardised principles and responsibilities to safeguard transfers of care from the Core 999/NHS 111 service to Clinical Assessment and/or other services to best meet the patients need.
The service is for the provision of core 999/ NHS 111 call handling services and interface as appropriate to modular integrated urgent care (IUC) services as may be defined by the contracting authorities participating in this procurement and as may be developed with other health care providers.
The stated contract value of 141 973 713 GBP assumes the 5-year contract plus a potential 2-year extension for the core elements (7 years in total). Further modular elements may be added in due course once determined. Further inflation may also be required subject to agreement between the contracting authority and the provider.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
The contract term is 5 years with rights reserved to extend for 2 years (potential 7 years).
The core service will commence mobilisation from Oct 2020 with modular elements phased in by agreement over the lifetime of the contract by CCGs and successor ISCs, as plans develop for local urgent care system integration.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The services can be provided only by a particular economic operator for the following reason: absence of competition for technical reasons
Explanation
The core contract is being directly awarded to a single provider assessed to be the only organisation, currently providing 999 services with sufficient appropriate capability to deliver the requisite scale, expertise and integrated solution. The contract is necessarily replacing the current NHS 111 contract to be able to best integrating with the health services of the 999 contract to ensure a sustainability and resilience.
IV.1.10) Identification of the national rules applicable to the procedure:
Information about national procedures is available at: (URL)
https://www.legislation.gov.uk/uksi/2013/500/contents/made
IV.1.11) Main features of the award procedure:
The core contract is being directly awarded to a single provider assessed to be the only organisation, currently providing 999 services with sufficient appropriate capability to deliver the requisite scale, expertise and integrated solution. The contract is necessarily replacing the current NHS 111 contract to be able to best integrating with the health services of the 999 contract to ensure a sustainability and resilience.
Section V: Award of contract
Title: Integrated NHS 999/NHS 111 Services across NW England
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
10/12/2019
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
North West Ambulance Service NHS Trust
Ladybridge Hall HQ, Chorley New Road
Bolton
BL1 5DD
UK
NUTS: UKD
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 141 973 713.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.5) Date of dispatch of this notice
13/12/2019