Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Scottish Ambulance Service
National Headquarters, Gyle Square, South Gyle Crescent
Edinburgh
EH12 9EB
UK
Contact person: Danielle Welsh
Telephone: +44 1313140087
E-mail: d.welsh1@nhs.net
NUTS: UKM75
Internet address(es)
Main address: http://www.scottishambulance.com
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00393
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Other: NHS
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Telephony Maintenance Support
Reference number: SAS/2019/393
II.1.2) Main CPV code
32522000
II.1.3) Type of contract
Services
II.1.4) Short description
The Scottish Ambulance Service (the Service) having completed a market engagement exercise are now progressing with this ITT for the provision of maintenance support to our current and evolving Avaya telephony infrastructure.
This will include a replacement contact centre solution and an upgrade/migration from the CS1000 to the communication manager.
Our current maintenance support contract expires in September 2019 and is likely to be extended for around 6 months to allow completion of this procurement exercise and to allow the continued resilience of our network we will require a suitable supplier to support our existing network and its planned migration and expansion which is likely to take around 18-24 months to implement and complete from contract award date.
It is anticipated that the new contract will be a framework agreement which will allow flexibility of supply of goods and services, installation and maintenance of both new and existing equipment.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
2 714 277.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
The Scottish Ambulance Service (the Service) having completed a market engagement exercise are now progressing with this ITT for the provision of maintenance support to our current and evolving Avaya telephony infrastructure.
This will include a replacement contact centre solution and an upgrade/migration from the CS1000 to the communication manager.
Our current maintenance support contract expires in September 2019 and is likely to be extended for around 6 months to allow completion of this procurement exercise and to allow the continued resilience of our network we will require a suitable supplier to support our existing network and its planned migration and expansion which is likely to take around 18-24 months to implement and complete from contract award date.
It is anticipated that the new contract will be a framework agreement which will allow flexibility of supply of goods and services, installation and maintenance of both new and existing equipment.
The service is a National (NHS) Special Health Board which is a 24/7 Emergency Service Organisation which consists of 6 operational divisions which are detailed in the schematic below, which together cover the complete landmass of Scotland and its associated islands.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 30
Price
/ Weighting:
70
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2019/S 146-359755
Section V: Award of contract
Contract No: SAS/2019/393
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
18/12/2019
V.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 2
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
BT
15 York Street
Glasgow
G13 3YJ
UK
Telephone: +44 1412208555
E-mail: ralph.nimmo@bt.com
Fax: +44 1412268437
NUTS: UKM82
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 2 714 277.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
(SC Ref:608555)
VI.4) Procedures for review
VI.4.1) Review body
Scottish Ambulance Service
National Headquarters, Gyle Square, South Gyle Crescent
Edinburgh
EH12 9EB
UK
Telephone: +44 1313140086
Internet address(es)
URL: http://www.scottishambulance.com
VI.5) Date of dispatch of this notice
18/12/2019