Skip to main content

We've saved some files called cookies on your device. These cookies are:

  • essential for the site to work
  • to help improve our website by collecting and reporting information on how you use it

We would also like to save some cookies to help tailor communications.

BETA
You're viewing an updated version of this service - your feedback will help us to improve it.

Contract Notice

Out of Hours Call Handling

  • First published: 23 December 2019
  • Last modified: 23 December 2019
  • This file may not be fully accessible.

  •  

Information icon

The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Information icon
You are viewing an expired notice.

Contents

Summary

OCID:
Published by:
London Borough of Hammersmith and Fulham
Authority ID:
AA20478
Publication date:
23 December 2019
Deadline date:
07 February 2020
Notice type:
Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

The London Borough of Hammersmith and Fulham is seeking suppliers to undertake Out of Hours Call Handling Services to its 17 000 homes. The contract will be for 2 years with one possible extension of one year. The core working hours are 6 p.m. — 8 a.m., however there could be some minor additional tasks required outside these core working hours. Please note the Council's current IT system, and core working hours may change during the course of this contract.

Full notice text

Contract notice

Section I: Contracting authority

I.1) Name and addresses

London Borough of Hammersmith and Fulham

Town Hall, King Street, Hammersmith

London

W6 9JU

UK

E-mail: procurement@lbhf.gov.uk

NUTS: UKI33

Internet address(es)

Main address: www.capitalesourcing.com

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

www.capitalesourcing.com


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

www.capitalesourcing.com


Tenders or requests to participate must be sent to the abovementioned address


I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Out of Hours Call Handling

II.1.2) Main CPV code

79512000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Out of hours emergency/make safe repair service for London Borough Hammersmith and Fulham (LBHF).

II.1.5) Estimated total value

Value excluding VAT: 225 000.00  GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.3) Place of performance

NUTS code:

UKI33

II.2.4) Description of the procurement

The London Borough of Hammersmith and Fulham is seeking suppliers to undertake Out of Hours Call Handling Services to its 17 000 homes. The contract will be for 2 years with one possible extension of one year. The core working hours are 6 p.m. — 8 a.m., however there could be some minor additional tasks required outside these core working hours. Please note the Council's current IT system, and core working hours may change during the course of this contract.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

The contract will be for 2 years with one possible extension of one year.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

All information is set out in the procurement documents.

III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Competitive procedure with negotiation

IV.1.4) Information about reduction of the number of solutions or tenders during negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated

IV.1.5) Information about negotiation

The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 07/02/2020

Local time: 12:00

IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 19/02/2020

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.3) Additional information

Please note the Council's current IT system, and core working hours may change during the course of this contract. The estimated contract value given above includes the option to extend.

VI.4) Procedures for review

VI.4.1) Review body

The High Court of England

The Strand

London

WC2A 2LL

UK

VI.5) Date of dispatch of this notice

19/12/2019

Coding

Commodity categories

ID Title Parent category
79512000 Call centre Telephone-answering services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
procurement@lbhf.gov.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.