Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Norfolk County Council
Floor 3, County Hall, Martineau Lane
Norwich
NR1 2DH
UK
Contact person: Joan Murray
E-mail: sourcingteam@norfolk.gov.uk
NUTS: UKH15
Internet address(es)
Main address: www.norfolk.gov.uk
Address of the buyer profile: https://in-tendhost.co.uk/norfolkcc/aspx/Home
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Home Support Framework for Norfolk
Reference number: NCCT41887
II.1.2) Main CPV code
85300000
II.1.3) Type of contract
Services
II.1.4) Short description
Norfolk County Council has established a framework agreement for the provision of Home Support Services in Norfolk. The framework agreement will be used to arrange both individual packages and multiple packages of care. The intention is to work with successful providers to optimise efficiency and reduce unmet need wherever possible. The expectation is that successful providers will work collaboratively to facilitate this. This framework agreement will be county-wide but bidders have selected which primary care network areas they wish to deliver services to.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
300 000 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
85312000
85312500
85320000
II.2.3) Place of performance
NUTS code:
UKH16
UKH17
UKH15
II.2.4) Description of the procurement
Norfolk County Council has established a framework agreement for the provision of Home Support Services in Norfolk. The framework agreement will be used to arrange both individual packages and multiple packages of care. The intention is to work with successful providers to optimise efficiency and reduce unmet need wherever possible. The expectation is that successful providers will work collaboratively to facilitate this.
II.2.5) Award criteria
Quality criterion: Workforce — recruitment and retention
/ Weighting: 30 %
Quality criterion: Resilience
/ Weighting: 30 %
Quality criterion: Efficiency
/ Weighting: 20 %
Quality criterion: Service development
/ Weighting: 20 %
Cost criterion: Not used
/ Weighting: 0 %
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Value given is an estimate for 10 years based on current trends, but demand for services may fluctuate depending on population needs.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2019/S 151-372685
Section V: Award of contract
Contract No: NCCT41887
Title: Home Support Framework for Norfolk
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
07/11/2019
V.2.2) Information about tenders
Number of tenders received: 64
Number of tenders received from SMEs: 64
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 64
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
About with Friends
NR27 9JW
Cromer
UK
NUTS: UKH16
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Apple Homecare Ltd
NR13 4PL
Norwich
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
BB Healthcare
PE30 5GH
Kings Lynn
UK
NUTS: UKH16
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Bluebell Support Services
PE31 6AG
Kings Lynn
UK
NUTS: UKH16
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Bluebird Care Norwich and North Norfolk
NR13 6PZ
Norwich
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Caring Together
PE37 7XD
Swaffham
UK
NUTS: UKH16
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Caring Angels
Great Yarmouth
NR31 0LN
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Caring First Homecare
Norwich
NR9 5NW
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Clarity Homecare (Norwich) Ltd
Norwich
NR5 8AD
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Clark James Norwich Ltd
Caistor
LN7 6UH
UK
NUTS: UKH16
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Complete Caring
NR180BX
Norwich
NR18 0BX
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Compkey Healthcare Ltd
Maddermarket
NR2 1DN
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
CorderCare Ltd
Aberystwyth
SY23 4BA
UK
NUTS: UKL1
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
CSN Care Group Ltd
Norwich
NR9 5DG
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Diamond Resourcing
Norwich
NR2 4TD
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Eastern Specialist Services Ltd
Norwich
NR6 6BB
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Extra Care Home Services
North Walsham
NR28 9BS
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
First Choice Home Care Ltd
Harleston
IP20 9BB
UK
NUTS: UKH17
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
First Prime Care
Diss
IP22 1AP
UK
NUTS: UKH17
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Fisher Healthcare
Norwich
NR6 6DW
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Purely Care
Norwich
NR6 6LZ
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Fortress Supported Living Services Ltd
Watlington
PE33 9TD
UK
NUTS: UKH16
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Gentle Folk Community Care Ltd
Norwich
NR16 2HE
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Georgina House
Great Yarmouth
NR30 1JE
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Guild Care
Acle
NR13 3GA
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Hales Group Ltd
Lowestoft
NR32 1EB
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Home Support Matters
Norwich
NR14 7XP
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
I Care Service
Dereham
NR19 2AW
UK
NUTS: UKH16
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Innomarydom Ltd (Bigod Care)
Bungay
NR35 1AQ
UK
NUTS: UKH17
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Interserve Healthcare
Peterborough
PE2 6FL
UK
NUTS: UKH1
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Leaf Care Services
Norwich
NR2 4HH
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Manorcourt Care (Norfolk) Ltd
Colchester
CO7 7QR
UK
NUTS: UKH1
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Mears Care Ltd
Norwich
NR6 5DR
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Medicare Home Support
Norwich
NR7 0AZ
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Ness M Care Services Ltd
Great Yarmouth
NR30 1HF
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Nightingale Homecare Norfolk Ltd
Norwich
NR15 1HF
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Nightingale Homecare Suffolk Ltd
Beccles
NR34 9AE
UK
NUTS: UKH17
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Norvic Healthcare (Anglia) Ltd
Norwich
NR8 6QW
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Norwich Consolidated Charities
Norwich
NR3 1BP
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Noveau Care
Norwich
NR1 3EY
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
NR Care
Norwich
NR13 6PT
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
One to One Homecare LTD
Gorleston
NR31 6NP
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
PCT Care Services Ltd
Wymondham
NR18 9NH
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Phoenix Care Providers Ltd
Swaffham
PE37 7DG
UK
NUTS: UKH16
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Prestbury Care Providers Ltd
Kings Lynn
PE34 3NY
UK
NUTS: UKH16
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Radibor Limited (Availl)
Norwich
NR1 1BY
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Riseup Healthcare Ltd
Besthorpe
NR17 2LB
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Sunrise Healthcare Ltd
Diss
IP22 4GT
UK
NUTS: UKH17
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Sunshine Homecare Ltd
Wisbeach
PE13 1RD
UK
NUTS: UKH16
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Support me at Home
Noth Walsham
NR28 9BT
UK
NUTS: UKH16
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Taylor Care Norfolk Ltd
Fakeham
NR21 9AA
UK
NUTS: UKH16
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
The Care Company UK Ltd
Kings Lynn
PE30 1AG
UK
NUTS: UKH16
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
The Elite Care Company
Cromer
NR27 9HN
UK
NUTS: UKH16
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Trust Care Agency Ltd
Norwich
NR7 0UU
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
UR Choice Care Ltd
Norwich
NR3 1JU
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Westminster Homecare Ltd
Dereham
NR20 3FD
UK
NUTS: UKH16
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Your Care and Support
Norwich
NR14 7PZ
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 300 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
This light touch regime framework agreement was let under Regulation 74 to 77 of the Public Contract Regulations 2015 (Light Touch Regime, LTR) under which the Council has flexibility as to the process or procedure to be used when purchasing certain services of which home support services is 1. In this instance, the Council established a framework agreement with multiple suppliers that set out the terms and conditions for making specific purchases (call-offs). The framework agreement differs from those let under the non-light touch regime in that it will run for 10 years and the Council, exercising its flexibility, may periodically open the framework for new applicants, particularly if it needs to increase capacity. If the Council decides to open up the light touch regime framework to new applicants, it will do so on the same terms and conditions and on the same criteria as stated in the Invitation to Tender, unless the Council deems that amendments as a result of changes in the market or changes within the Council.
VI.4) Procedures for review
VI.4.1) Review body
Norfolk County Council
Norwich
UK
VI.4.2) Body responsible for mediation procedures
Norfolk County Council
Norwich
UK
VI.4.4) Service from which information about the review procedure may be obtained
Norfolk County Council
Norwich
UK
VI.5) Date of dispatch of this notice
20/12/2019