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Contract Notice

Service Quality System and Auditing Regime

  • First published: 04 December 2020
  • Last modified: 04 December 2020
  • Version: N/A
  • This file may not be fully accessible.

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Contents

Summary

OCID:
Published by:
London and South Eastern Railway Ltd
Authority ID:
AA79507
Publication date:
04 December 2020
Deadline date:
05 January 2021
Notice type:
Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

The development of and SQR register is Phase 1 of the procurement activity. The requirement for this system will include the following core activities:

• identify station/train assets and include supporting information such as description/photo/condition;

• application of a unique serial number/identifier to each asset;

• provide a map of each station and show location of each asset;

• capability for continued update for new, replacement or obsolete assets;

• scheduled and real time reporting;

• integration with existing software packages.

Full notice text

Contract notice – utilities

Section I: Contracting entity

I.1) Name and addresses

London and South Eastern Railway Ltd

04860660

3rd Floor, 41 - 51 Grey Street

Newcastle-upon-Tyne

NE1 6EE

UK

Contact person: Rob Parfitt

E-mail: robert.parfitt@southeasternrailway.co.uk

NUTS: UKC22

Internet address(es)

Main address: www.southeasternrailway.co.uk

I.3) Communication

Access to the procurement documents is restricted. Further information can be obtained at:

https://www.smartsurvey.co.uk/s/LSERService_Quality_Regime/


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://www.smartsurvey.co.uk/s/LSERService_Quality_Regime/


I.6) Main activity

Railway services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Service Quality System and Auditing Regime

II.1.2) Main CPV code

79212000

 

II.1.3) Type of contract

Services

II.1.4) Short description

London and South Eastern Railway Ltd require the development and implementation of a 'Service Quality Regime' (SQR). The objective of the SQR is to identify and manage our station and fleet assets, and to ensure a continued level of high performance via ongoing audits and monitoring.

II.1.5) Estimated total value

Value excluding VAT: 5 000 000.00  GBP

II.1.6) Information about lots

This contract is divided into lots: Yes

Tenders may be submitted for all lots

II.2) Description

Lot No: 1

II.2.1) Title

Database Development, Implementation and Management

II.2.2) Additional CPV code(s)

48612000

II.2.3) Place of performance

NUTS code:

UKJ4

UKJ22

UKJ27

UKJ28

UKI


Main site or place of performance:

The requirement will be to operate within the locations of the current London and South Eastern Railway operating network.

II.2.4) Description of the procurement

The development of and SQR register is Phase 1 of the procurement activity. The requirement for this system will include the following core activities:

• identify station/train assets and include supporting information such as description/photo/condition;

• application of a unique serial number/identifier to each asset;

• provide a map of each station and show location of each asset;

• capability for continued update for new, replacement or obsolete assets;

• scheduled and real time reporting;

• integration with existing software packages.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 1 000 000.00  GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Start: 01/04/2021

End: 01/04/2022

This contract is subject to renewal: Yes

Description of renewals:

The contract may be renewed for separate 3 x 1-year periods subject to the status of the South Eastern rail franchise and/or the requirements of London and South Eastern Railway Ltd.

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 2

II.2.1) Title

Auditing Services — Station and Fleet

II.2.2) Additional CPV code(s)

79212000

II.2.3) Place of performance

NUTS code:

UKI

UKJ4

UKJ27

UKJ28

UKJ22


Main site or place of performance:

The requirement will comprise services throughout the London and South Eastern operating network.

II.2.4) Description of the procurement

The requirement is undertake auditing of station and fleet assets throughout the London and South Eastern operating network.

High level activities include (but are not limited to) the following:

• 4 weekly inspection of station and fleet assets in accordance with defined quality targets;

• inspections to be carried out at varying locations and times of day;

• logging of inspections via handheld/smart devices;

• compliance with local station and safety procedures (including Covid-19);

• reporting of findings;

• regular dialogue/communication with nominated London and South Eastern Railway personnel.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 4 000 000.00  GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Start: 01/04/2021

End: 01/04/2022

This contract is subject to renewal: Yes

Description of renewals:

The contract may be renewed for separate 3 x 1 periods depending on the status of the South Eastern rail franchise and/or the requirements of London and South Eastern Railway Ltd.

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents


III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents


III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Competitive dialogue

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 05/01/2021

Local time: 10:00

IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 24/01/2021

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.4) Procedures for review

VI.4.1) Review body

London & South Eastern Railway Ltd

3rd Floor, 41 - 51 Grey Street

Newcastle-upon-Tyne

NE1 6EE

UK

VI.4.2) Body responsible for mediation procedures

London & South Eastern Railway Ltd

3rd Floor, 41 - 51 Grey Street

Newcastle-upon-Tyne

NE1 6EE

UK

VI.5) Date of dispatch of this notice

30/11/2020

Coding

Commodity categories

ID Title Parent category
79212000 Auditing services Accounting and auditing services
48612000 Database-management system Database systems

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
robert.parfitt@southeasternrailway.co.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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