Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Cobalt Housing
199 Lowerhouse Lane
Liverpool
L11 2SF
UK
Contact person: Osian Edwards
E-mail: procurement@cobalthousing.org.uk
NUTS: UKD72
Internet address(es)
Main address: https://cobalthousing.org.uk/
I.1) Name and addresses
South Liverpool Homes
Parklands, Conleach Road
Speke
L24 0TY
UK
E-mail: ict@southliverpoolhomes.co.uk
NUTS: UKD72
Internet address(es)
Main address: https://www.southliverpoolhomes.co.uk/
I.2) Joint procurement
The contract involves joint procurement
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://in-tendhost.co.uk/cobalthousing/aspx/Home
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Other: Housing Association
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Cloud Based Telephony System for Cobalt and South Liverpool Homes 2021-2026
Reference number: P0057
II.1.2) Main CPV code
64200000
II.1.3) Type of contract
Services
II.1.4) Short description
Cobalt and South Liverpool Housing each requires a single, high availability, easy to maintain and effective next gen, cloud-based telephony system that supports both traditional voice communications across the organisation and the technologies required for enhanced communications as well as future integration that will facilitate a fully integrated Omnichannel Contact Centre Both organisations are is seeking to enter into a contract with a suitably qualified service provider to provide telephony SIP trunks/infrastructure and service management between the hours specified in the contract document, Monday to Friday, plus an out of hours emergency service 365 days per year. Services are to include:
• service support (helpdesk/engineering/development);
• DDI Porting where necessary;
• call data itemisation;
• PSTN failover;
• call centre supervisor and officer training.
II.1.5) Estimated total value
Value excluding VAT:
500 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
Yes
Tenders may be submitted for all lots
II.2) Description
Lot No: 1
II.2.1) Title
Lot 1 (Cobalt Housing)
II.2.2) Additional CPV code(s)
64200000
32500000
32412100
32510000
II.2.3) Place of performance
NUTS code:
UKD72
Main site or place of performance:
II.2.4) Description of the procurement
Cobalt Housing is a social landlord based in North Liverpool. It has approximately 6 000 properties and 11 000 customers. All our stock in located in the local area. We have an in-house call centre (called Cobalt Solutions) that takes the large majority of incoming and external contacts, reflected in an average of 4 000 incoming calls per month. Cobalt has 111 desk phone users/16 contact centre users.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
250 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 38
This contract is subject to renewal: Yes
Description of renewals:
An option to extend for a further 2 years (until 31 March 2026).
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Lot No: 2
II.2.1) Title
Lot 2 (South Liverpool Homes)
II.2.2) Additional CPV code(s)
64200000
32500000
32412100
32510000
II.2.3) Place of performance
NUTS code:
UKD72
Main site or place of performance:
II.2.4) Description of the procurement
South Liverpool Homes (SLH) is a social landlord based in South Liverpool. It has approximately 5 400 properties. All our stock in located in Speke, Garston. We have a contact centre for repairs managed by Avela Home Services and remaining calls are managed internally across three teams. This reflects in 2 200 calls per month. SLH 58 Desk phone users/26 contact centre users.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 38
This contract is subject to renewal: Yes
Description of renewals:
Option to extend for a further 2 years (until 31 March 2026).
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
18/01/2021
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.7) Conditions for opening of tenders
Date:
18/01/2021
Local time: 12:00
Place:
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
Yes
VI.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.4) Procedures for review
VI.4.1) Review body
Cobalt Housing Ltd
199 Lowerhouse Lane
Liverpool
L11 2SF
UK
E-mail: procurement@cobalthousing.org.uk
Internet address(es)
URL: https://in-tendhost.co.uk/cobalthousing/aspx/Home
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
VI.5) Date of dispatch of this notice
14/12/2020