Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Pension Protection Fund
Renaissance, 12 Dingwall Road
Croydon
CR0 2NA
UK
Telephone: +44 8456002541
E-mail: CommercialServices@ppf.co.uk
NUTS: UKI62
Internet address(es)
Main address: www.ppf.co.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Economic and financial affairs
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Call Centre Solution Contract Extension
II.1.2) Main CPV code
64200000
II.1.3) Type of contract
Services
II.1.4) Short description
Unified IP Telephony Maintenance and Support.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
200 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKI62
II.2.4) Description of the procurement
The PPF call centre solution is integrated with our existing infrastructure, therefore, to enable continuity of service we require the continuation of this solution. The PPF is currently undertaking a significant level of change within our IT infrastructure, and therefore changing this part of our IT infrastructure is not feasible given the significant planned change over the next two years. A project is currently underway to enable the PPF to procure a fully future-proofed call centre solution and we will be going out to market in due course.
II.2.5) Award criteria
Quality criterion: Not applicable
/ Weighting: Not applicable
Price
/ Weighting:
100
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Quality and price evaluation was not applicable to this procurement.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The works, supplies or services can be provided only by a particular economic operator for the following reason: absence of competition for technical reasons
Explanation
Absence of competition for technical reasons.
The PPF call centre solution is integrated with our existing infrastructure, therefore, to enable continuity of service we require the continuation of this solution. The PPF is currently undertaking a significant level of change within our IT infrastructure, and therefore changing this part of our IT infrastructure is not feasible given the significant planned change over the next two years. A project is currently underway to enable the PPF to procure a fully future-proofed call centre solution and we will be going out to market in due course.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
24/08/2021
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Aspect Software UK Limited
Record Store Building, 15 Pressing Lane
Hayes
UK
NUTS: UKI74
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 200 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
The contract value includes any associated services that may be required to upgrade the call centre solution within the 24-month extension.
VI.4) Procedures for review
VI.4.1) Review body
The Board of the Pension Protection Fund
Renaissance, 12 Dingwall Road
Croydon
CR0 2NA
UK
VI.5) Date of dispatch of this notice
03/12/2021