Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Norfolk County Council
County Hall, Martineau Lane
Norwich
UK
Contact person: Ian Hydes
E-mail: sourcingteam@norfolk.gov.uk
NUTS: UKH17
Internet address(es)
Main address: www.norfolk.gov.uk
Address of the buyer profile: http://In-tendhost.co.uk/norfolkcc
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Swaffham Area Demand Responsive Transport
Reference number: NCCT42190
II.1.2) Main CPV code
60112000
II.1.3) Type of contract
Services
II.1.4) Short description
The Council has procured a fully digitised demand responsive transport service with automatic and optimised route scheduling for residents south of the market town of Swaffham in West Norfolk to access services in the town and beyond. The transport service will cover an area of approximately 85 square miles, 7000+ residents and over 20 villages and hamlets, to improve accessibility and connectivity. The service will run from 0700 – 1900, Monday to Saturday. There is funding available for the purchase of a vehicle.The Council has also procured an online application for the transport operator to plan journeys and for passengers to book and pay for their journeys.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
683 279.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Digitised demand responsive transport
II.2.2) Additional CPV code(s)
60112000
II.2.3) Place of performance
NUTS code:
UKH17
Main site or place of performance:
II.2.4) Description of the procurement
Norfolk County Council has procured a fully digitised demand responsive transport service, with automatic and optimised route scheduling, for residents south of the market town of Swaffham in west Norfolk, to access services in the town and beyond. The transport service will cover an area of approximately 85 square miles, 7000+ residents and over 20 villages and hamlets, to improve accessibility and connectivity. The service will run from 0700 – 1900, Monday to Saturday. The service will require different booking options and the service provider will need to offer a telephone booking service and accept online bookings via the application in Lot 2. The contract will be awarded for39 months, which is the length of the trial for which we have been allocated DfT funding, with an option to extend up to 8 years. It is expected that the successful bidder will engage with Norfolk County Council and local stakeholders to endeavour to make the service commercially sustainable after the initial period.
II.2.5) Award criteria
Quality criterion: Marketing and Promotion of the Service, Sustainability, Mobilisation, Staffing and Service Management
/ Weighting: 60
Price
/ Weighting:
40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
The initial contract will be for 39 months with the option to extend by 57 months. The value given is for the first 39 months.
Lot No: 2
II.2.1) Title
Online transport application to plan journeys and take bookings and payments
II.2.2) Additional CPV code(s)
48000000
48813000
48332000
II.2.3) Place of performance
NUTS code:
UKH17
Main site or place of performance:
II.2.4) Description of the procurement
The Council has awarded a contract for an online application to support the demand response transport service in the Swaffham area. The solution has the functionality to:(1) manage the operation of the service (e.g. managing key stop and road information);(2) allow passengers to plan, book, update and pay for journeys in advance (one-off and regular journeys) and indicate any special requirements (e.g. wheel chair user, specific time requirements); (3) offer a range of ticket options; (4) provide comprehensive information to the passenger on their booking (e.g. pick-up time, delays) via the app and SMS;(5) provide dynamic dispatch and routing to optimise the service based on bookings received and using real-time information on traffic and connecting services;(6) allow the driver to log on/off, access route and passenger information and contact passengers/operations staff.The solution is able to integrate with other information systems (e.g. other bus services and ticket machines of other operators) and have a reporting facility with the ability to download data for analysis in other tools.The main aim of offering this technology is to incentivise people to use the service so it needs to be easy to use. It must be able to run on a range of devices, which potential passengers may have.
II.2.5) Award criteria
Quality criterion: Mobilisation, Integration, Customer Experience, Training, Support, Upgrades and Functionality
/ Weighting: 60
Price
/ Weighting:
40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
The contract will initially be for 39 months with the option to extend by 57 months. The value is for the first 39 months only and just for the Swaffham service. However, the Council reserves the right to extend the service provision to other vehicles within Norfolk on a pro rata basis. The value given is for the initial term.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2021/S 000-018127
Section V: Award of contract
Lot No: 1
Contract No: NCCT42190
Title: Demand Responsive Bus Service
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
27/10/2021
V.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 3
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Vectare Limited
09964786
Loughborough
LE11 3QF
UK
NUTS: UKF22
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 683 279.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Contract No: NCCT42190
Title: Online Booking App
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
27/10/2021
V.2.2) Information about tenders
Number of tenders received: 6
Number of tenders received from SMEs: 3
Number of tenders received from tenderers from EU Member States: 3
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 6
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Via Technologies Europe B.V.
69169969
Amsterdam
NL
NUTS: NL
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 40 900.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
These contracts may be extended. The values given are for the initial period only.
VI.4) Procedures for review
VI.4.1) Review body
Norfolk County Council
Norwich
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
VI.5) Date of dispatch of this notice
13/12/2021