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Contract Notice

Emergency out of hours service

  • First published: 16 December 2022
  • Last modified: 16 December 2022

The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-h6vhtk-038de2
Published by:
London Borough of Bexley
Authority ID:
AA20561
Publication date:
16 December 2022
Deadline date:
19 January 2023
Notice type:
Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

The service is provided to enable residents and others to contact the Council by phone and email to report urgent issues which cannot wait until the next working day for resolution. Examples of urgent issues include flooding, homelessness, dangerous structures, absent children in local authority care, and requests for social worker support.

Full notice text

Contract notice

Section I: Contracting authority

I.1) Name and addresses

London Borough Of Bexley

LONDON BOROUGH OF BEXLEY, CIVIC OFFICES, WATLING STREET

BEXLEYHEATH

DA6 7AT

UK

Contact person: PROCUREMENT SUPPORT TEAM

Telephone: +44 2030455300

E-mail: procurement@bexley.gov.uk

NUTS: UKI51

Internet address(es)

Main address: https://www.bexley.gov.uk/

Address of the buyer profile: WWW.BEXLEY.GOV.UK

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://procontract.due-north.com/Home/About


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://procontract.due-north.com/Home/About


Tenders or requests to participate must be sent to the abovementioned address


I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Emergency out of hours service

Reference number: 5653

II.1.2) Main CPV code

79510000

 

II.1.3) Type of contract

Services

II.1.4) Short description

The service is provided to enable residents and others to contact the Council by phone and email to report urgent issues which cannot wait until the next working day for resolution. Examples of urgent issues include flooding, homelessness, dangerous structures, absent children in local authority care, and requests for social worker support.

II.1.5) Estimated total value

Value excluding VAT: 180 000.00  GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.3) Place of performance

NUTS code:

UKI51


Main site or place of performance:

Bexley and Greenwich

II.2.4) Description of the procurement

The service is provided to enable residents and others to contact the Council by phone and email to report urgent issues which cannot wait until the next working day for resolution. Examples of urgent issues include flooding, homelessness, dangerous structures, absent children in local authority care, and requests for social worker support.

II.2.5) Award criteria

Criteria below:

Quality criterion: Criterion 1 / Weighting: 30

Cost criterion: Criterion 1 / Weighting: 70

II.2.6) Estimated value

Value excluding VAT: 180 000.00  GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Start: 01/05/2022

End: 30/04/2028

This contract is subject to renewal: Yes

Description of renewals:

The above includes an option for a 2 year extension. It is likely the contract will be retendered in its current format upon expiry.

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged minimum number: 2

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Restricted procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 19/01/2023

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: Yes

Estimated timing for further notices to be published:

Dependent on whether extension option is agreed either Late 2025 or 2027

VI.3) Additional information

To view this notice, please click here:

<a href="https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=744593892" target="_blank">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=744593892</a>

GO Reference: GO-20221215-PRO-21746165

VI.4) Procedures for review

VI.4.1) Review body

London Borough Of Bexley

LONDON BOROUGH OF BEXLEY, CIVIC OFFICES, WATLING STREET, KENT

BEXLEYHEATH

DA6 7AT

UK

Telephone: +44 2030455124

Fax: +44 2082946385

VI.4.2) Body responsible for mediation procedures

London Borough Of Bexley

CIVIC OFFICES, WATLING STREET

BEXLEYHEATH

DA6 7AT

UK

E-mail: PROCUREMENT@BEXLEY.GOV.UK

VI.4.4) Service from which information about the review procedure may be obtained

London Borough Of Bexley

LONDON BOROUGH OF BEXLEY, CIVIC OFFICES, WATLING STREET, KENT

BEXLEYHEATH

DA6 7AT

UK

Telephone: +44 02030455123

E-mail: PROCUREMENT@BEXLEY.GOV.UK

Fax: +44 2082946835

VI.5) Date of dispatch of this notice

15/12/2022

Coding

Commodity categories

ID Title Parent category
79510000 Telephone-answering services Office-support services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
procurement@bexley.gov.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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