Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Financial Services Compensation Scheme
Beaufort House, 15 St. Botolph Street
London
EC3A 7QU
UK
Telephone: +44 2073758175
E-mail: procurement@fscs.org.uk
NUTS: UKI
Internet address(es)
Main address: www.fscs.org.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Economic and financial affairs
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
FSCS425 Strategic Market Research Services
Reference number: FSCS425
II.1.2) Main CPV code
79310000
II.1.3) Type of contract
Services
II.1.4) Short description
Provision of strategic market research services to include brand & communications research, customer experience research & design and policy and stakeholder research (Lot 1) and in-house market research (Lot 2).
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
2 000 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Strategic Market Research Services
II.2.2) Additional CPV code(s)
79310000
II.2.3) Place of performance
NUTS code:
UKI
Main site or place of performance:
LONDON
II.2.4) Description of the procurement
1.0Background and examples of market research conducted: FSCS currently conducts a range of market research across different parts of the business. We are now seeking to create a company-wide market research framework, where we can call upon a small group of trusted research partners to fulfil our strategic market research needs. Overall, we anticipate having no more than 6 strategic research partners that we can call upon. While we don’t have set research briefs defined at this stage, FSCS is entering into an important period of strategic change where we will be refreshing our future corporate strategy, brand strategy, undertaking a full CX transformation and developing a whole new policy and stakeholder strategy. We therefore anticipate significant ad-hoc market research work across all these key areas. To date we’ve undertaken a significant number of research projects in recent years and have leveraged various methodologies: 1.1Qual and Quant Research We’ve historically run focus groups and quant research on an ad-hoc and continuous basis. This has been largely to get feedback on certain aspects of our service or to help us define our current brand platform or communication strategy. 1.2User Feedback and CX Research Surveys We invite visitors to our website and online claims service to comment on the website and its usability and to suggest any improvements 1.3Mystery Shopping & Stakeholder Research We’ve regularly undertaken research to understand financial services firms’ understanding of FSCS and how they talk to their customers about us as well as ad-hoc research among MPs to shape our approaches to policy and stakeholder management. 2.0Future service requirements Moving forward we are keen to evolve our requirements and focus on strategic market research providers that can provide specific areas of expertise. We recognize that traditional methodologies have evolved and there are newer more innovative, agile research methods that have come on to the market post Covid (such as online co-creation panels and more agile research platforms). We are looking for innovative methods and ‘method neutral’ partners who can provide added value and thought leadership to our chosen areas of strategic development as outlined in paragraphs 1.1 to 1.3 above. 2.1 We are specifically interested in market research partners who have experience in Financial Services Market Research & Insight, and in addition have significant experience across one or more of the following areas of expertise, leveraging the latest techniques in both qualitative and quantitative market research. (i) Strategic Brand and Communications (ii) Customer Experience Research & Design; and (iii) Policy and Stakeholder Research
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 60
Cost criterion: Price
/ Weighting: 40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Competitive procedure with negotiation
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2022/S 000-034031
Section V: Award of contract
Lot No: 1
Contract No: 1
Title: Strategic Market Research Services: Brand and Communications (Sub- Lot 1.1)
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
21/06/2023
V.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
2CV Limited
03195457
12 Flitcroft Street, Covent Garden
London
WC2H 8DL
UK
NUTS: UKI
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Trinity McQueen Limited,
08389485
C/O Azets, 33 Park Place
Leeds
LS1 2RY
UK
NUTS: UKE42
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 1 900 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 1
Contract No: 2
Title: Strategic Market Research: Customer Experience Research & Design (Sub lot 1.2)
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
21/06/2023
V.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Watermelon Research Limited
07917715
Po Box 70693, 10a Greencoat Place
London
SW1P 9ZP
UK
NUTS: UKI
The contractor is an SME:
No
V.2.3) Name and address of the contractor
C M Monitor (Britain Thinks) Limited
07291125
Metherell Gard Morval
Looe
PL13 1PN
UK
NUTS: UKK3
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 1 900 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 1
Contract No: 3
Title: Strategic Market Research: Policy and Stakeholder Research (Sub Lot 1.3)
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
21/06/2023
V.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
C M Monitor (Britain Thinks) Limited,
07291125
Metherell Gard Morval,
Looe
PL13 1PN
UK
NUTS: UKK30
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Savanta Group Limited,
SC281352
C/O Bellwether Green Limited, 225 West George Street
Glasgow
G2 2ND
UK
NUTS: UKI
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 1 900 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Contract No: 4
Title: In-House Market Research (Lot 2)
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
21/06/2023
V.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Ipsos Mori UK Limited,
01640855
Cfo - Ipsos Mori, 3 Thomas More Square
London
E1W 1YW
UK
NUTS: UKI
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 100 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
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GO Reference: GO-2023126-PRO-24703459
VI.4) Procedures for review
VI.4.1) Review body
The Royal Court of Justice
The Strand
London
UK
Telephone: +44 2073758197
E-mail: procurement@fscs.org.uk
VI.4.2) Body responsible for mediation procedures
The Royal Court of Justice
The Strand
London
UK
Telephone: +44 2073758197
E-mail: procurement@fscs.org.uk
VI.4.4) Service from which information about the review procedure may be obtained
Financial Services Compensation Scheme
Beaufort House, 15 St. Botolph Street
London
EC3A 7QU
UK
Telephone: +44 2073758175
VI.5) Date of dispatch of this notice
06/12/2023