Contract award notice – utilities
Section I: Contracting
entity
I.1) Name and addresses
United Utilities Water Limited
02366678
Lingley Mere Business Park
Warrington
WA5 3LP
UK
Contact person: Oliver Marsden
E-mail: Oliver.Marsden@uuplc.co.uk
NUTS: UKD
Internet address(es)
Main address: https://www.unitedutilities.com
Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/43984
I.6) Main activity
Water
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
PRO004561 - Revenue Assurance Services
Reference number: PRO004561
II.1.2) Main CPV code
72314000
II.1.3) Type of contract
Services
II.1.4) Short description
The purpose of this tender is to enter into a Framework Agreement with a number of Revenue Assurance Service providers. Working with the team at UUW, Suppliers will be responsible for providing data for Revenue Assurance Services, facilitating an industry leading solution design for processing customer data. The Revenue Assurance framework will principally enable UUW to work with a number of key Suppliers on Revenue Assurance projects. There are a number of current initiatives that would need to be supported along with any new ad-hoc initiatives that UUW wish to explore. Suppliers would also be requested to provide on a quarterly basis details on new initiatives and innovation that may be of interest to UUW within the scope of the Framework.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Lowest offer:
/ Highest offer:
II.2) Description
Lot No: 1
II.2.1) Title
PRO004561 - Revenue Assurance Services
II.2.2) Additional CPV code(s)
72314000
II.2.3) Place of performance
NUTS code:
UKD
II.2.4) Description of the procurement
Provide routine, Cleanse and Append and Residency Validation Services.
Provide up to date market innovation in the Cleanse and Append and Residency Validation area to enable continuously improving processing of data to optimise results.
• The processing of residential records to validate and improve the accuracy of core customer data. For individuals this includes correcting customer’s names, addresses, dates of birth, and contact information.
• Address matching using the providers own data sources to validate the customer address
• Return of enriched data for processing to the billing system to update customer accounts.
• Other applicable Cleanse and Append Services
Cleanse and Append General Assumptions
• Only domestic customers will be included in the data cleanse and append activities
• Only name and date of birth will be cleansed via the one off / cyclical cleanse and append solution
• We may require the de-duplicating of records in the processing
• Both ‘Primary’ and ‘Associate’ customers flagged as ‘show on bill’ will be subject to cleanse and append activities
• To mitigate any adverse customer service impacts as a result of enrichment to UUW core data supplier’s solutions must include sufficient logic to determine high confidence matches.
• Supplier solutions need to be configurable to reflect any specific UUW business rules where data conflicts may be presented as a result of matching routines
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
PRO004561 - Revenue Assurance Services
II.2.2) Additional CPV code(s)
72314000
II.2.3) Place of performance
NUTS code:
UKD
II.2.4) Description of the procurement
Provide ad-hoc Occupier Identification (Void Management) Services as required.
Provide additional ad-hoc Revenue Assurance Services as required.
The processing of all void properties to establish an occupier, so that these occupants can be contacted and billed for the charges at that property. The provider should be able to accurately identify who is occupying a given address using a range of their own data sources. All potential occupiers should be scored with a single occupier returned to UUW along with a rating, so UUW has confidence to contact the customer.
As per published Scope of Services,
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Negotiated with call for competition
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement with a single operator.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2022/S 000-033239
Section V: Award of contract
Contract No: 1
Title: PRO004561 - Revenue Assurance Services - Lot 1
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/09/2023
V.2.2) Information about tenders
The contract has been awarded to a group of economic operators:
No
V.2.5) Information about subcontracting
Section V: Award of contract
Title: PRO004561 - Revenue Assurance Services - Lot 2
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/09/2023
V.2.2) Information about tenders
The contract has been awarded to a group of economic operators:
No
V.2.5) Information about subcontracting
Section V: Award of contract
Title: PRO004561 - Revenue Assurance Services - Lot 2
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/09/2023
V.2.2) Information about tenders
The contract has been awarded to a group of economic operators:
No
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
High Court of England & Wales
City of Westminster
London
UK
VI.4.2) Body responsible for mediation procedures
United Utilities
Lingley Mere Business Park
Warrington
WA5 3LP
UK
VI.4.4) Service from which information about the review procedure may be obtained
United Utilities
Lingley Mere Business Park
Warrington
WA5 3LP
UK
VI.5) Date of dispatch of this notice
06/12/2023