Contract award notice – utilities
Section I: Contracting
entity
I.1) Name and addresses
United Utilities Water Limited
02366678
Lingley Mere Business Park
Warrington
WA5 3LP
UK
Contact person: Oliver Marsden
E-mail: Oliver.Marsden@uuplc.co.uk
NUTS: UKD
Internet address(es)
Main address: https://www.unitedutilities.com
Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/43984
I.6) Main activity
Water
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Services-Framework-High Court Enforcement and Bailiff Services
Reference number: PRO004599
II.1.2) Main CPV code
79940000
II.1.3) Type of contract
Services
II.1.4) Short description
United Utilities Water Limited (UUW) are looking to award agreements to 2 High Court Enforcement suppliers to deliver high performing recoveries management. Suppliers will be expected to fully utilise the powers of recovery granted under the 2007 Courts and Tribunals Act to maximise the level of collections for UUW to recover outstanding charges from a segment of its household customer base, whilst at the same time ensuring that UUW’s CMEx performance is not adversely affected. The scope of the delivery of this service will include but is not limited to the following areas;
• Collections
• Compliance
• Vulnerability training and awareness
• System integration
• Reporting
• Complaints handling
• Invoicing and payment processing
• Customer payment method and self-service options
• Data and segmentation
• Continual innovation
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Lowest offer:
/ Highest offer:
II.2) Description
II.2.2) Additional CPV code(s)
79940000
II.2.3) Place of performance
NUTS code:
UKD
II.2.4) Description of the procurement
A key part of UUW’s strategy is to recover outstanding charges from household customers via the use of High Court Enforcement Officers and the powers that they have. The supplier will be expected to follow Regulatory classifications and guidelines to fully utilise the powers of recovery granted under the 2007 Courts and Tribunals Act, to maximise the level of collections for UUW whilst at the same time ensuring that UUW’s CMEx performance is not adversely affected. Extensive segmentation within UUW's debt manager system ensures that only customers with certain attributes are progressed down this route. This segmentation takes into account the customer’s credit score, behavioural score, home ownership and employment status. Only UUW customers who are deemed to have the ability to pay and are wilfully avoiding payment are progressed down this route. As such, UUW do not expect to see vulnerable customers, particularly financially vulnerable customers going through this strategy. However, if vulnerable customers are placed through this strategy, we do expect them to be treated in a way which provides the required level of protection. All agents must be trained to the highest standards and ensure that they identify any potential vulnerability and claims of vulnerability and where required refer the customer/debtor to a prescribed support group or the third sector.
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement with a single operator.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2023/S 000-003546
Section V: Award of contract
Contract No: 1
Title: Services-Framework-High Court Enforcement and Bailiff Services
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/09/2023
V.2.2) Information about tenders
The contract has been awarded to a group of economic operators:
No
V.2.5) Information about subcontracting
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/09/2023
V.2.2) Information about tenders
The contract has been awarded to a group of economic operators:
No
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
High Court of England & Wales
City of Westminster
London
UK
VI.4.2) Body responsible for mediation procedures
United Utilities
Warrington
WA5 3LP
UK
VI.4.4) Service from which information about the review procedure may be obtained
United Utilities
Warrington
UK
VI.5) Date of dispatch of this notice
18/12/2023