Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Dorset Council
Dorset Council, County Hall, Colliton Park
Dorchester
DT1 1XJ
UK
Contact person: Mrs Angela Pavey
Telephone: +44 1305221280
E-mail: angela.pavey@dorsetcouncil.gov.uk
NUTS: UKK25
Internet address(es)
Main address: https://www.dorsetcouncil.gov.uk
Address of the buyer profile: https://www.dorsetcouncil.gov.uk
I.1) Name and addresses
Bournemouth, Christchurch and Poole Council (BCP)
Town Hall, Bourne Avenue
Bournemouth
BH2 6DY
UK
Contact person: Nicky Mitchell
Telephone: +44 1202128738
E-mail: nicky.mitchell@bcpcouncil.gov.uk
NUTS: UKK24
Internet address(es)
Main address: https://www.bcpcouncil.gov.uk
Address of the buyer profile: https://www.bcpcouncil.gov.uk
I.2) Joint procurement
The contract involves joint procurement
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.supplyingthesouthwest.org.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://www.supplyingthesouthwest.org.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Local Healthwatch Service and Independent Complaints Advocacy (NHS Services)
Reference number: DN696659
II.1.2) Main CPV code
85312000
II.1.3) Type of contract
Services
II.1.4) Short description
This tender is being published under the Light Touch Regime of the Public Contract Regulations 2015.
The Social Care and Health Act 2012 makes provision for a consumer champion for health and social care called Healthwatch. The Local Healthwatch is funded through the Department of Health Community Voices grant which is channelled through each Local Authority.
The Act also makes provision for local authorities to make arrangements for the delivery of an Independent Complaints Advocacy Service (ICAS) in relation to their area for complaints relating to the provision of NHS health services. This service is also funded from the Department of Health's Community Voices grant.
ICAS may be provided by the same provider as Local Healthwatch or by a different provider. In either situation Local Healthwatch will have to support individuals in accessing information and independent advocacy if they need to complain about NHS services.
Bournemouth, Christchurch and Poole (BCP) Council and Dorset Council have pooled their funding, and are jointly tendering to commission the Local Healthwatch contract and the ICAS contract. It is expected that the contracts will commence on 01 April 2024 for an initial period of 3 years to 31 March 2027 and may be subsequently extended by a further 2 years to 31 March 2029 subject to satisfactory performance.
II.1.5) Estimated total value
Value excluding VAT:
1 548 880.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
Yes
Tenders may be submitted for all lots
II.2) Description
Lot No: 1
II.2.1) Title
Local Healthwatch Service
II.2.2) Additional CPV code(s)
85312000
II.2.3) Place of performance
NUTS code:
UKK24
UKK25
II.2.4) Description of the procurement
Local Healthwatch is an organisation giving a stronger voice to people in influencing the health and wellbeing agenda and local service provision; providing signposting, supporting individuals with information and advice about access to services and NHS complaints advocacy. Local Healthwatch has to be provided at all times by an organisation that is a social enterprise.
The Vision for the Dorset Local Healthwatch is to be the “voice of the people” coordinating and bringing people’s views and experiences to improve health and social care and to be:
• A well led, high quality organisation that is effectively managed and
organised with clear and transparent priorities.
• Well known, independent, trusted and accessible to everyone.
• Operating seamlessly across the two areas.
• Influential and respected by decision makers and service providers.
II.2.5) Award criteria
Criteria below:
Quality criterion: Quality
/ Weighting: 95
Quality criterion: Social Value
/ Weighting: 5
Price
/ Weighting:
0
II.2.6) Estimated value
Value excluding VAT:
1 009 640.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: Yes
Description of renewals:
At the end of the initial three years, there will be two options to extend of 12 months each, making a possible contract period of five years.
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Independent Complaints Advocacy (NHS Services)
II.2.2) Additional CPV code(s)
85312000
II.2.3) Place of performance
NUTS code:
UKK24
UKK25
II.2.4) Description of the procurement
The Independent Complaints Advocacy Service (NHS Services) will ensure that independent advocacy skills are used to provide practical support and direction to people to assist them finding a resolution to their complaint about NHS services in the local authority areas of Bournemouth, Christchurch and Poole Council and Dorset Council. The service must be fully compliant with all relevant regulations of the Health and Social Care Act 2012.
The service provider for this contract needs to have at least two years’ experience of the provision of advocacy including experience of working with children and young people, people with mental health problems, learning disabilities, challenging behaviours, sensory disabilities, little or no English, differing cultural backgrounds, bereavement issues and those in distress. It is recognised that many advocacy groups do not work with both adults and children and young people and therefore would welcome a consortium or other types of multi-agency bid, as well as bids from single organisations with the relevant experience.
II.2.5) Award criteria
Criteria below:
Quality criterion: Quality
/ Weighting: 95
Quality criterion: Social Value
/ Weighting: 5
Price
/ Weighting:
0
II.2.6) Estimated value
Value excluding VAT:
539 240.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: Yes
Description of renewals:
At the end of the initial three years, there will be two options to extend of 12 months each, making a possible contract period of five years.
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
26/01/2024
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.7) Conditions for opening of tenders
Date:
26/01/2024
Local time: 12:15
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
Yes
VI.4) Procedures for review
VI.4.1) Review body
Dorset Council
County Hall, Colliton Park
Dorchester
DT1 1XJ
UK
Internet address(es)
URL: https://www.dorsetcouncil.gov.uk
VI.5) Date of dispatch of this notice
21/12/2023