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Contract Award Notice

Telecare Monitoring/Response and OOH

  • First published: 31 December 2023
  • Last modified: 31 December 2023
  • Version: N/A
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  • This file may not be fully accessible.

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The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-h6vhtk-0310fc
Published by:
Viewpoint Housing Association
Authority ID:
AA25371
Publication date:
31 December 2023
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

VHA is inviting applications from suitably experienced and skilled organisations to provide our tenants with a quality telecare alarm monitoring and response service and Out of Hours emergency repair and response service across our housing types.

The telecare service will include the monitoring of core alarms and linked peripheral devices such as pull cord activation, smoke and fire detection, door entry systems and movement sensors across our housing types of Enhanced Sheltered, Sheltered, Alarmed, Amenity and Retirement Housing as well as an appropriate and timely response to all alarms raised.

The Out of Hours emergency repair and response service will handle emergency repair calls outwith office hours across all of our housing types, logging repairs and co-ordinating with contractors to ensure repairs are responded to within VHA repair compliance timeframes.

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

Viewpoint Housing Association

4 South Oswald Road

Edinburgh

EH9 2HG

UK

Contact person: Pamela Paton

E-mail: info@viewpoint.co.uk

NUTS: UKM75

Internet address(es)

Main address: www.viewpoint.org.uk

Address of the buyer profile: http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11642

I.2) Joint procurement

The contract is awarded by a central purchasing body

I.4) Type of the contracting authority

Other: Registered Social Landlord/Charity

I.5) Main activity

Housing and community amenities

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Telecare Monitoring/Response and OOH

II.1.2) Main CPV code

79512000

 

II.1.3) Type of contract

Services

II.1.4) Short description

The provision of Telecare Monitoring/Response and Out of Hours Repairs Service

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

79711000

79512000

98000000

II.2.3) Place of performance

NUTS code:

UKM75


Main site or place of performance:

As detailed in Appendix E - Address List of all Properties - Final

II.2.4) Description of the procurement

VHA is inviting applications from suitably experienced and skilled organisations to provide our tenants with a quality telecare alarm monitoring and response service and Out of Hours emergency repair and response service across our housing types.

The telecare service will include the monitoring of core alarms and linked peripheral devices such as pull cord activation, smoke and fire detection, door entry systems and movement sensors across our housing types of Enhanced Sheltered, Sheltered, Alarmed, Amenity and Retirement Housing as well as an appropriate and timely response to all alarms raised.

The Out of Hours emergency repair and response service will handle emergency repair calls outwith office hours across all of our housing types, logging repairs and co-ordinating with contractors to ensure repairs are responded to within VHA repair compliance timeframes.

II.2.5) Award criteria

Quality criterion: Quality / Weighting: 60%

Cost criterion: Cost of Service / Weighting: 40%

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2022/S 000-002658

Section V: Award of contract

Contract No: N/a

A contract/lot is awarded: No

V.1 Information on non-award

The contract/lot is not awarded

Other reasons (discontinuation of procedure)

Section VI: Complementary information

VI.3) Additional information

Please ensure that you comprehensively read and understand the attached "VHA ITT- Telecare OOH Service 2022-2027 - Final" document and all other associated documents, in particular in connection with the Global Questions Pass or Fail requirements and you complete and return all the required evidence in the required format the price schedule as requested in Excel.

The SPD process is attached via Section E. Global Question for All Selection Criteria. The criteria on the SPD are PASS or FAIL. You will pass the SPD Global Questions by completing and meeting all the criteria a set out in the attached. If you fail to provide all the required and requested information as below you will FAIL the SPD and in turn the Tender Requirements and you will be disqualified from the tender process.

(SC Ref:754289)

VI.4) Procedures for review

VI.4.1) Review body

Edinburgh Sheriff Court

27 Chambers Street

Edinburgh

EH1 1LB

UK

VI.5) Date of dispatch of this notice

29/12/2023

Coding

Commodity categories

ID Title Parent category
79711000 Alarm-monitoring services Security services
79512000 Call centre Telephone-answering services
98000000 Other community, social and personal services Other Services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
info@viewpoint.co.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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