Contract notice
Section I: Contracting
authority
I.1) Name and addresses
London Legacy Development Corporation
5 Endeavour Square
London
E20 1JN
UK
Contact person: Fotis Bountalis
Telephone: +44 74000000
E-mail: Procurement@londonlegacy.co.uk
NUTS: UKI4
Internet address(es)
Main address: https://www.queenelizabetholympicpark.co.uk/
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.delta-esourcing.com/tenders/UK-UK-London:-Business-services:-law%2C-marketing%2C-consulting%2C-recruitment%2C-printing-and-security./986S2C2G37
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Other: Mayoral Development Corporation
I.5) Main activity
Other: Regeneration
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Customer Relationship Management Services
II.1.2) Main CPV code
79000000
II.1.3) Type of contract
Services
II.1.4) Short description
London Legacy Development Corporation (LLDC) require a strategic CRM marketing agency to deliver a CRM solution for Queen Elizabeth Olympic Park (QEOP), London Stadium (LS) and SHIFT to deliver a B2C and B2B CRM Solution which will empower conversations with Park partners and prospects to drive revenue. This contract will be let also for the benefit of GLA Group.
Our new CRM solution must have the ability to ingest data from multiple sources and add new data feeds as we expand the Park-wide CRM solution. The estimated total spend (including any ad-hoc provisions) is £450k for the duration of: up to 6 months mobilisation period, 4 years plus additional 2 years (on 1+1 basis subject to authority's discretion).
II.1.5) Estimated total value
Value excluding VAT:
450 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UKI4
Main site or place of performance:
Inner London – East
II.2.4) Description of the procurement
We are looking for a marketing agency to deliver a service which will include:
1. sending marketing communications to both our B2C and B2B audiences
2.provide a B2B sales funnel / stakeholder management solution.
3.provide a single view of our diverse audiences.
4.deliver a technical solution that is GDPR compliant
5.support our wider marketing our goals as we move forwards into an exciting time for the Park and Stadium
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
450 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 78
This contract is subject to renewal: Yes
Description of renewals:
A retender will take place on year 4 or additional year 1.
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Duration of contract:
4-6 months Migration build
+ 4 years main contract
Extension options for 1+1 years
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
Bidders proposing to use Microsoft Dynamics should exclude the costs of the MS Dynamics Licence (LLDC will combine the internal cost of MS Dynamics licence to the bids costs for the purpose of evaluation).
Bidders proposing to use a different solution need to include the costs associated with their technology solution.
None of the above can be beyond the £450k for duration of 6 years & up to 6 months mobilisation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
III.2.2) Contract performance conditions
KPIs are in the specifications
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
- Accelerated procedure
Justification:
21 days as we are using an electronic tendering tool
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-000001
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
18/12/2024
Local time: 11:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 4 (from the date stated for receipt of tender)
IV.2.7) Conditions for opening of tenders
Date:
18/12/2024
Local time: 13:00
Place:
LLDC Offices
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-London:-Business-services:-law%2C-marketing%2C-consulting%2C-recruitment%2C-printing-and-security./986S2C2G37
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/986S2C2G37
GO Reference: GO-20241125-PRO-28657526
VI.4) Procedures for review
VI.4.1) Review body
London Legacy Development Corporation
Level 9, 05 Endeavour Square
London
E20 1JN
UK
Telephone: +44 740000000
VI.5) Date of dispatch of this notice
25/11/2024