Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Historic England
The Engine House, Firefly Avenue
Swindon
SN2 2EH
UK
E-mail: Procurement-HE@historicengland.org.uk
NUTS: UK
Internet address(es)
Main address: https://in-tendhost.co.uk/historicengland/aspx/Home
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Recreation, culture and religion
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Historic England Customer Service Provision
Reference number: P/REF 00000325
II.1.2) Main CPV code
72720000
II.1.3) Type of contract
Services
II.1.4) Short description
Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday year round between 9am to 5pm. Historic England expects this work to be carried out from the suppliers premises or workers homes without any requirement for an onsite presence at Historic England.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
337 278.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
79512000
79342300
79511000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
II.2.4) Description of the procurement
Please see ITT Documentation.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-025826
Section V: Award of contract
Contract No: C/REF 00000811
Title: Historic England Customer Service Provision
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
28/11/2024
V.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Adecco UK Ltd
London
E1 6EG
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 447 278.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
not applicable
Historic England
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
VI.5) Date of dispatch of this notice
28/11/2024