Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Orbit Group Limited
Garden Court, Harry Weston Road, Binley Business Park
Coventry
CV3 2SU
UK
Contact person: Ms Samantha Bishop
E-mail: samantha.bishop@orbit.org.uk
NUTS: UK
Internet address(es)
Main address: http://www.orbit.org.uk
Address of the buyer profile: http://www.orbit.org.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Out of Hours Call Handling Service
Reference number: DN696561
II.1.2) Main CPV code
79500000
II.1.3) Type of contract
Services
II.1.4) Short description
The Authority, is seeking to appoint a business partner to effectively and reliably deliver an
Out of Hours Call Centre Handling Service Provision.
This is for the handling of calls outside of the Authority’s own customer call centre operating
hours in regard to the portfolio of properties it owns and manages and shall typically relate to
the reporting of repairs, the triaging of such and associated raising of works orders with the
Authority’s appointed repairs contractor’s. The services to be provided under the contract
shall be in all respects of the quality or type as detailed in the Specification, Contract,
Schedules and Appendices.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
112 780.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
79510000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
The Authority, is seeking to appoint a business partner to effectively and reliably deliver an
Out of Hours Call Centre Handling Service Provision.
This is for the handling of calls outside of the Authority’s own customer call centre operating
hours in regard to the portfolio of properties it owns and manages and shall typically relate to
the reporting of repairs, the triaging of such and associated raising of works orders with the
Authority’s appointed repairs contractor’s. The services to be provided under the contract
shall be in all respects of the quality or type as detailed in the Specification, Contract,
Schedules and Appendices.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 60
Price
/ Weighting:
40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-012810
Section V: Award of contract
Contract No: Orbit Group OOH 01
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
17/10/2024
V.2.2) Information about tenders
Number of tenders received: 8
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Fortem Solutions Limited
Hertfordshire
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 112 780.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Orbit Group Ltd
Coventry
UK
VI.5) Date of dispatch of this notice
06/12/2024