Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Teignbridge District Council
Forde House, Brunel Road
Newton Abbot
TQ12 4XX
UK
Contact person: Miss Rosanna Wilson
Telephone: +44 1626215120
E-mail: rosanna.wilson@teignbridge.gov.uk
NUTS: UKK
Internet address(es)
Main address: www.teignbridge.gov.uk
Address of the buyer profile: www.teignbridge.gov.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Strata Contact Centre
Reference number: DN732215
II.1.2) Main CPV code
48000000
II.1.3) Type of contract
Supplies
II.1.4) Short description
Cloud Contact Centre for Teignbridge District Council, Exeter City Council and East Devon District Council.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
462 120.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKK
II.2.4) Description of the procurement
Cloud Contact Centre for Teignbridge District Council, Exeter City Council and East Devon District Council.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 60
Price
/ Weighting:
40
II.2.11) Information about options
Options:
Yes
Description of options:
It is intended that any resultant Contract shall commence as soon after receipt of formal letter of award as may be agreed. Contract period to be up to a period of 3 years with two options to extend up to a period of 12 months each (24 months total).
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-021706
Section V: Award of contract
Contract No: DN732215
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
28/10/2024
V.2.2) Information about tenders
Number of tenders received: 25
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Business Systems (UK) Ltd.
2nd Floor, Cannon Green, 27 Bush Lane, London
EC4R 0AA
UK
NUTS: UKK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 462 120.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Teignbridge District Council
Newton Abbot
UK
VI.5) Date of dispatch of this notice
16/12/2024