Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Mid Ulster District Council
Dungannon Office Circular Road
Dungannon
BT71 6DT
UK
Contact person: tendersmidulstercouncil.org
E-mail: tenders@midulstercouncil.org
NUTS: UK
Internet address(es)
Main address: https://etendersni.gov.uk/epps
Address of the buyer profile: https://etendersni.gov.uk/epps
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Customer Experience Platform
II.1.2) Main CPV code
79342300
II.1.3) Type of contract
Services
II.1.4) Short description
The Council is seeking to procure a customer experience platform solution that: • Supports the delivery of its Digital Transformation Strategy and wider digital agenda across its services. For further information please refer to the Specification Document available within the CFT documents area of E-Tenders NI.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
79342320
72200000
72500000
II.2.3) Place of performance
NUTS code:
UK
UKN
UKN0
UKN0B
II.2.4) Description of the procurement
The Council is seeking to procure a customer experience platform solution that: • Supports the delivery of its Digital Transformation Strategy and wider digital agenda across its services. For further information please refer to the Specification Document available within the CFT documents area of E-Tenders NI.
II.2.5) Award criteria
Quality criterion: Qualitative Assessment - System Requirements
/ Weighting: 10.5
Quality criterion: Technical Requirements
/ Weighting: 10.5
Quality criterion: Ease of Use low Code Requirements
/ Weighting: 10.5
Quality criterion: Customer CRM Requirements
/ Weighting: 10.5
Quality criterion: Implemnetation
/ Weighting: 10.5
Quality criterion: Demonstration
/ Weighting: 17.5
Price
/ Weighting:
30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-016626
Section V: Award of contract
Contract No: 1
A contract/lot is awarded:
No
V.1 Information on non-award
The contract/lot is not awarded
Other reasons (discontinuation of procedure)
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
chief executive
Burn Road
Cookstown
BT80 8DT
UK
VI.5) Date of dispatch of this notice
16/12/2024