Prior information notice
This notice is for prior information only
Section I: Contracting
authority
I.1) Name and addresses
Northumberland County Council
County Hall
Morpeth
NE61 2EF
UK
Contact person: Mrs Deborah Beckwith
Telephone: +44 7920240571
E-mail: deborah.beckwith@northumberland.gov.uk
NUTS: UKC21
Internet address(es)
Main address: http://www.northumberland.gov.uk
Address of the buyer profile: http://www.northumberland.gov.uk
I.3) Communication
Additional information can be obtained from the abovementioned address
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
NCC1433 CRM Replacement Market Engagement
Reference number: DN755768
II.1.2) Main CPV code
72212445
II.1.3) Type of contract
Services
II.1.4) Short description
Northumberland County Council is exploring the procurement of a strategic platform for providing a proactive customer experience, automating processes and providing workflow, all of which will improve our efficiency and the quality of the experience we can offer to our customers and staff.
A Market Engagement document has been developed and is available for download, completion and return via the ProContract Tender Portal - www.procontract.due-north.com
The submission date for return of the Market Engagement document is Friday 10th January 2025 at 12 Noon.
Any queries relating to the Market Engagement Document are to be communicated via the ProContract Tender Portal - www.procontract.due-north.com
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
48445000
II.2.3) Place of performance
NUTS code:
UKC21
II.2.4) Description of the procurement
Northumberland County Council is exploring the procurement of a strategic platform for providing a proactive customer experience, automating processes and providing workflow, all of which will improve our efficiency and the quality of the experience we can offer to our customers and staff.
A Market Engagement document has been developed and is available for download, completion and return via the ProContract Tender Portal - www.procontract.due-north.com
The submission date for return of the Market Engagement document is Friday 10th January 2025 at 12 Noon.
Any queries relating to the Market Engagement Document are to be communicated via the ProContract Tender Portal - www.procontract.due-north.com
II.3) Estimated date of publication of contract notice:
10/02/2025
Section IV: Procedure
IV.1) Description
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section VI: Complementary information
VI.5) Date of dispatch of this notice
17/12/2024