Summary
- OCID:
- ocds-h6vhtk-058ccf
- Published by:
- Peabody Trust
- Authority ID:
- AA70470
- Publication date:
- 03 December 2025
- Deadline date:
- -
- Notice type:
- UK6
- Has documents:
- No
- Has SPD:
- No
- Has Carbon Reduction Plan:
- N/A
Abstract
The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey evidenced by measurable improvements in customer satisfaction scores, reduced complaints and increased Net Promoter Scores.The service will support internal teams by taking on the delivery of customer facing touchpoints which will allow Peabody colleagues to focus on their core roles whilst ensuring that the customer experience is elevated, consistent and aligned with Peabody’s organisational values.The specification includes the setup, adaptation, production and installation of all physical and digital customer assets of each new development, taking into consideration the unique nature of the development and tailoring the service accordingly. The service will also include ongoing coordination, monitoring, survey residents to obtain feedback and continuous improvement.To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=998372278
Full notice text
Scope
Procurement reference
PA0018
Procurement description
The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey evidenced by measurable improvements in customer satisfaction scores, reduced complaints and increased Net Promoter Scores.
The service will support internal teams by taking on the delivery of customer facing touchpoints which will allow Peabody colleagues to focus on their core roles whilst ensuring that the customer experience is elevated, consistent and aligned with Peabody’s organisational values.
The specification includes the setup, adaptation, production and installation of all physical and digital customer assets of each new development, taking into consideration the unique nature of the development and tailoring the service accordingly. The service will also include ongoing coordination, monitoring, survey residents to obtain feedback and continuous improvement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=998372278
Contracting authority
Peabody Trust
Identification register:
Address 1: Minster Court, 45 47 Westminster Bridge Road
Town/City: London
Postcode: SE1 7JB
Country: United Kingdom
Public Procurement Organisation Number: PYJY-3925-DVJD
NUTS code: UKI44
Contact name: Damon Pickard
Email: damon.pickard@peabody.org.uk
Telephone: 02070214444
Organisation type: Public authority - sub-central government
Supplier
Integrity UK Ltd
Identification register:
Address 1: Allingham Barn, Summerhill Road
Town/City: Marden
Postcode: TN12 9DB
Country: United Kingdom
Companies House: 06701868
NUTS code: UKJ45
Email: hello@integrity.co.uk
Type:
Procedure
Procedure type
Competitive flexible procedure
Contract
1
Status: Pending
Related lots
1
Date the contract will be signed (estimated)
22 December 2025, 23:59PM
Can this contract be extended?: Yes
Value
500000.00 GBP Including VAT
CPV classifications
- 72224000 - Project management consultancy services
- 73220000 - Development consultancy services
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 79410000 - Business and management consultancy services
- 79415200 - Design consultancy services
- 79416200 - Public relations consultancy services
Is the total value above threshold?
Above threshold
Contract dates (estimated)
01 January 2026, 00:00AM to 31 December 2026, 23:59PM
Extension end date (if all the extensions are used): 31 December 2027
Coding
Commodity categories
| ID |
Title
|
Parent category
|
| 79410000 |
Business and management consultancy services |
Business and management consultancy and related services |
| 79000000 |
Business services: law, marketing, consulting, recruitment, printing and security |
Other Services |
| 79415200 |
Design consultancy services |
Production management consultancy services |
| 73220000 |
Development consultancy services |
Research and development consultancy services |
| 72224000 |
Project management consultancy services |
Systems and technical consultancy services |
| 79416200 |
Public relations consultancy services |
Public relations services |
Delivery locations
| ID |
Description
|
| 100 |
UK - All |
Alert region restrictions
The buyer has restricted the alert for this notice to suppliers based in the following regions.
| ID |
Description
|
|
There are no alert restrictions for this notice.
|
About the buyer
- Main contact:
- N/a
- Admin contact:
- N/a
- Technical contact:
- N/a
- Other contact:
- N/a
Further information
|
Date
|
Details
|
|
No further information has been uploaded.
|