Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Kent County Council (T/a Procurement Services)
1 Abbey Wood Road
West Malling
ME19 4YT
UK
Telephone: +44 8081685808
E-mail: csgprocurement@csltd.org.uk
NUTS: UK
Internet address(es)
Main address: https://www.commercialservices.org.uk/
Address of the buyer profile: https://www.commercialservices.org.uk/
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Supply of Business Support Services Y25005
Reference number: Y25005
II.1.2) Main CPV code
79400000
II.1.3) Type of contract
Services
II.1.4) Short description
This Framework will cover the provision of business support Services to help organisations with maintaining internal operations, ensuring a smooth workflow, compliance and overall efficiency.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
750 000 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
79410000
79411100
79900000
72000000
79631000
79414000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM
II.2.4) Description of the procurement
This Framework will cover the provision of business support Services to help organisations with maintaining internal operations, ensuring a smooth workflow, compliance and overall efficiency. Awarded Suppliers will be expected be able to provide all of the below requirements, including but not limited to:
•Advisory and Consultancy services
•Aged debt recovery
•Audit services
•Compliance services
•Customer service solutions
•Financial services
•HR services
•IT services
•Operational support
•Payroll
•Procurement Services including Contract Management
•Project Management
•Source-to-pay
•Workplace automation and digitalisation
II.2.5) Award criteria
Quality criterion: Delivering the Framework Agreement
/ Weighting: 35
Quality criterion: Delivering the Service and Account Management
/ Weighting: 45
Quality criterion: Standards, Regulations and Policies
/ Weighting: 10
Quality criterion: Social Value
/ Weighting: 10
Cost criterion: Price
/ Weighting: 0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-003706
Section V: Award of contract
Contract No: Y25005
Title: Business Support Services
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
27/11/2025
V.2.2) Information about tenders
Number of tenders received: 13
Number of tenders received from SMEs: 8
Number of tenders received by electronic means: 13
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Capita Business Services Ltd
02299747
First Floor, 2 Kingdom St, Paddington
London
W2 6BD
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Commercial Services Kent Ltd
05858177
1 Abbey Wood Rd, Kings Hill
West Malling
ME19 4YT
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Serco Ltd
00242246
Serco House, 16 Bartley Wood Business Park
Hook
RG27 9UY
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Payroll Easy
12598800
Henleaze House Business Centre, 13 Harbury Rd
Bristol
BS9 4PN
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Liberata UK Ltd
01238274
2nd Floor Front, 60 Cheapside
London
EC2V 6AX
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
TIAA Ltd
04546319
Artillery House, Fort Fareham, Newgate Lane
Fareham
PO14 1AH
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Investigo Ltd
04803377
10 Bishops Square
London
E1 6EG
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Issured Ltd
08860437
Unit 18, First Floor Office Suite, Unit 18, Bradbourne Drive
Milton Keynes
MK7 8BE
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
UHY Consultancy Ltd
12661041
9-11 Vittoria St
Birmingham
B1 3ND
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
VE3 Global Ltd
07343436
86-90 Paul Street
London
EC2A 4NE
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
1.00
GBP
/ Highest offer:
750 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Title: Business Support Services
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
27/11/2025
V.2.2) Information about tenders
Number of tenders received: 13
Number of tenders received from SMEs: 8
Number of tenders received by electronic means: 13
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Posterity Global Ltd
15845745
Sbarc Spark, Maindy Rd
Cardiff
CF24 4HQ
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Sailotech UK Ltd
14938116
2 Cowper Close
Barrow in Furness
LA14 5SQ
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
1.00
GBP
/ Highest offer:
750 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
To view this notice, please click here:
https://csg.delta-esourcing.com/delta/viewNotice.html?noticeId=997389187 GO Reference: GO-2025122-PRO-33512673
VI.4) Procedures for review
VI.4.1) Review body
Kent County Council (T/a Procurement Services)
1 Abbey Wood Rd, Kings Hill
West Malling
ME19 4YT
UK
VI.4.2) Body responsible for mediation procedures
Commercial Services Group
West
ME19 4YT
UK
VI.5) Date of dispatch of this notice
02/12/2025