The provision of the design and delivery of a leadership development training programme

Procurement reference

ten_1026

Procurement description

The Financial Ombudsman Service (FOS) is seeking to appoint a suitably experienced provider to design, develop, and deliver a high-quality leadership development programme that aligns with our strategic objectives, values, and leadership behaviours. The successful provider will work in close partnership with our Learning and Development function to ensure the programme is tailored to the unique context and needs of FOS.

The scope of services includes:

• Collaborating with FOS’s Learning and Development team to design a scalable leadership development programme, fully aligned with our leadership skills framework and organisational context.

• Delivering a blended learning experience incorporating in-person, virtual, hybrid, and on-demand modules for defined cohorts, with the aim of reaching up to 108 leaders over the contract duration.

• Supplying all necessary learning materials, tools, and digital content to support sustained learning and development.

• Working with FOS’ Learning and Development team to implement robust evaluation methods to assess participant experience, capability development, and the overall impact of the programme.

• Sharing responsibility with the FOS team for managing and administering all aspects of programme delivery, quality assurance, and evaluation, ensuring adherence to agreed contract costs and timelines.

The programme is expected to run over two years with an option to extend for one year, commencing with a pilot phase followed by a full rollout

Main category

Services

Delivery regions

• UK - United Kingdom

Total value (estimated, excluding VAT)

230000 GBP to 230000GBP

Contract dates (estimated)

20 February 2026, 00:00AM to 18 February 2028, 23:59PM

Extension end date (if all the extensions are used): 19 February 2029

Financial Ombudsman Service Limited

Procedure type

Below threshold - open competition

Is this procurement under a special regime?

Light touch

Is the total value above threshold?

Below threshold

CPV classifications

• 80000000 - Education and training services
• 79998000 - Coaching services
• 80300000 - Higher education services
• 80500000 - Training services

Delivery regions

• UK - United Kingdom

Lot value (estimated)

230000 GBP Excluding VAT

276000 GBP Including VAT

Contract start date (estimated)

20 February 2026, 00:00AM

Contract end date (estimated)

18 February 2028, 23:59PM

Extension end date (estimated)

19 February 2029, 23:59PM

Can the contract be extended?

Yes

Description of extensions

The programme may need to be extended to incorporate additional particpants or additional bespoke training is required

Does the lot include options?

Yes

Description of options

Options for the delivery partber to provide advice and additional design/ content

Simple description of award criteria

he evaluation of Tenderers’ Technical Responses and Commercial Responses will be weighted on a technical to commercial ratio of 70:30

Tender submission deadline

12 January 2026, 12:00PM

Enquiry deadline

12 January 2026, 12:00PM

Submission address and any special instructions

Access to the procurement documents is restricted to: https://procurement.financial-ombudsman.org.uk/web/login.htmlLocating the tender:1. Go to ‘Sourcing’ or ‘View Opportunities’ 2. Use the search bar to find the opportunity by its reference number or name.• Project reference: ten_1026  • Name: The provision of the design and delivery of a leadership development training programme3. Click on the opportunity title to open the tender.4. Then select ‘Express Interest’ to access documents 5. The system will add the tender to your ‘My Responses’ area.6. You will now be able to download all tender documents and ask clarification questions.For escalations contact (including project name and reference) : procurement.enquiries@financial-ombudsman.org.uk

May tenders be submitted electronically?

Yes