Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Karbon Homes
RS 007529
Number 5
Newcasle
NE128EG
UK
Contact person: Pippa Ford
Telephone: +44 7736956441
E-mail: pippa.ford@karbonhomes.co.uk
NUTS: UKC22
Internet address(es)
Main address: https://www.karbonhomes.co.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
IT Service Management Software for Karbon Homes
Reference number: 202510-GS149
II.1.2) Main CPV code
48517000
II.1.3) Type of contract
Supplies
II.1.4) Short description
ITSM software tool and consultancy services for implementation to support the management and delivery of IT services at Karbon Homes.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
46 844.01
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKC
UKD
UKE
UKF
UKG
UKH
UKI
UKJ
UKK
II.2.4) Description of the procurement
Platform or infrastructure services for running software, networking, or processing and storing data. ● Provision of Jira Service Management Licenses ● Atlassian Guard Licenses ● Jira Software Licenses ● Confluence Licenses ● Consultancy to assist with the implementation of Jira Service Management
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Direct award through G-Cloud 14 defined 6-step buying process
utilising the online catalogue hosted on the Contract Award Service (CAS).
Award criteria:
technical merit and functional fit
after-sales service management: help desk, account management function, and assurance of supply of a range of services
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
Direct award under G-Cloud 14 Lot 3 (RM1557.14)
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
Contract No: 202510-GS149
Title: IT Service Management Software for Karbon Homes
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
06/11/2025
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
EFICODE UK LIMITED
05643578
Ground Floor, East Wing Burlington House, Grange Drive,
Southampton
SO30 2AF
UK
NUTS: UKJ3
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 46 844.01
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.5) Date of dispatch of this notice
11/12/2025