Contract notice
Section I: Contracting
authority
I.1) Name and addresses
NHS Devon Integrated Care Board
15N
Exeter
UK
E-mail: scwcsu.cbprocurement@nhs.net
NUTS: UKK4
Internet address(es)
Main address: https://devon.icb.nhs.uk/
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://health-family.force.com/s/Welcome
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://health-family.force.com/s/Welcome
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
South-West Crisis Text Service
Reference number: C396194
II.1.2) Main CPV code
85140000
II.1.3) Type of contract
Services
II.1.4) Short description
NHS Devon Integrated Care Board is seeking to secure a provider who has the capacity and capability to deliver a South-West Crisis Text Service in line with the specified requirements.
NHS Devon ICB is acting as Lead Commissioner with other Commissioners, as a partnership with the following organisations:
NHS Bristol, North Somerset and South Gloucestershire ICB
NHS Dorset ICB
NHS Cornwall and Isles of Scilly ICB
NHS Bath and North-East Somerset, Swindon and Wiltshire
NHS Somerset ICB
NHS Gloucestershire ICB
A crisis text service is defined by the comprehensive approach to supporting everyone in mental health crisis, irrespective of their background and demographics. The service aims to provide timely, accessible, and effective support including a range of interventions tailored to meet the diverse needs of service users.
TUPE is not likely to apply.
The Contract duration is for an initial 2 years from 01 August 2026 to 31 July 2028 with the option to extend for a further 1 year.
This exercise is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner.
II.1.5) Estimated total value
Value excluding VAT:
1 993 212.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UKK
II.2.4) Description of the procurement
NHS Devon Integrated Care Board is seeking to secure a provider who has the capacity and capability to deliver a South-West Crisis Text Service in line with the specified requirements.
NHS Devon ICB is acting as Lead Commissioner with other Commissioners, as a partnership with the following organisations:
NHS Bristol, North Somerset and South Gloucestershire ICB
NHS Dorset ICB
NHS Cornwall and Isles of Scilly ICB
NHS Bath and North-East Somerset, Swindon and Wiltshire
NHS Somerset ICB
NHS Gloucestershire ICB
A crisis text service is defined by the comprehensive approach to supporting everyone in mental health crisis, irrespective of their background and demographics. The service aims to provide timely, accessible, and effective support including a range of interventions tailored to meet the diverse needs of service users.
TUPE is not likely to apply.
The Contract duration is for an initial 2 years from 01 August 2026 to 31 July 2028 with the option to extend for a further 1 year.
This exercise is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
Yes
Description of options:
12-month optional extension
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
23/01/2026
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.7) Conditions for opening of tenders
Date:
23/01/2026
Local time: 13:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.3) Additional information
The award criteria and weightings for this procurement are:
Quality & Innovation 51%
Value 5%
Integration, Collaboration and Service Sustainability 26%
Improving access, reducing health inequalities, and facilitating choice 8%
Social Value 10%
Interested providers will be able to view this opportunity via the live opportunities list on the 'Health Family' e-procurement system, Atamis. Click on 'View our Live Opportunities' from the home page, available on the following link: https://health-family.force.com/s/Welcome. The project reference is C396194
Once you have found the opportunity (via the search function, using the title or reference number), to gain full access to the bid documentation (including questionnaires), you will need to click on 'Register interest' - this will take you to the log-in page.
If you are not already registered on the system, you will need to do so before gaining full access to the documentation and be able to submit a bid.
This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and The Procurement Act 2023 do not apply to this award.
VI.4) Procedures for review
VI.4.1) Review body
NHS Devon Integrated Care Board
Exeter
UK
VI.5) Date of dispatch of this notice
15/12/2025