Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Moray Council
High Street
Elgin
IV30 1BX
UK
Contact person: Elaine Summerfield
Telephone: +44 1343563137
E-mail: procurement@moray.gov.uk
NUTS: UKM62
Internet address(es)
Main address: http://www.moray.gov.uk
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00160
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
180892 DA01 Award of CRM replacement
Reference number: 180892 DA01
II.1.2) Main CPV code
48000000
II.1.3) Type of contract
Supplies
II.1.4) Short description
Provision of a CRM system for Moray Council as a call off from software value added reseller services framework (SP-21-034)
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
511 938.92
GBP
II.2) Description
II.2.2) Additional CPV code(s)
48000000
II.2.3) Place of performance
NUTS code:
UKM62
Main site or place of performance:
Elgin, Moray
II.2.4) Description of the procurement
Call off from Scottish Procurement software value added reseller services framework (SP-21-034) for the supply of a CRM replacement system (Netcall)
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 50
Price
/ Weighting:
50
II.2.11) Information about options
Options:
Yes
Description of options:
This agreement may be extended for a period of 2*12 months
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
This is a legitimate call off from software value added reseller services framework (SP-21-034), which was advertised in the UK e-notification service
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2022/S 000-026441
Section V: Award of contract
Contract No: 18/0892 DA01
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
05/12/2025
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Computacenter
First Floor, Computacenter (UK) Ltd, Leven House, , 10 Lochside Place, South Gyle
Edinburgh
EH12 9DF
UK
NUTS: UKM75
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 511 938.92
GBP
V.2.5) Information about subcontracting
The contract is likely to be subcontracted
Value or proportion likely to be subcontracted to third parties
Value excluding VAT: 511 938.92 GBP
Proportion: 100 %
Short description of the part of the contract to be subcontracted:
Will be subcontracted to Netcall.
Section VI: Complementary information
VI.3) Additional information
(SC Ref:818552)
VI.4) Procedures for review
VI.4.1) Review body
Elgin Sherriff Court
Sheriff Courthouse, High Street
Elgin
IV30 1BU
UK
Telephone: +44 343542505
E-mail: elgin@scotcourts.gov.uk
Internet address(es)
URL: https://scotcourts.gov.uk/
VI.4.2) Body responsible for mediation procedures
Elgin Sherriff Court
Sheriff Courthouse, High Street
Elgin
IV30 1BU
UK
Telephone: +44 343542505
E-mail: elgin@scotcourts.gov.uk
Internet address(es)
URL: https://scotcourts.gov.uk/
VI.5) Date of dispatch of this notice
15/12/2025