Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
HM Revenue & Customs
100 Parliament Street
London
SW1A2BQ
UK
Contact person: Bhavina Patel
E-mail: bhavina.patel1@hmrc.gov.uk
NUTS: UKI32
Internet address(es)
Main address: https://www.gov.uk/government/organisations/hm-revenue-customs
I.4) Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5) Main activity
Other: Tax
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Trader Support Services
Reference number: CW104397
II.1.2) Main CPV code
72250000
II.1.3) Type of contract
Services
II.1.4) Short description
HMRC has appointed a service provider for the Trader Support Service (TSS) to:
• provide a free end-to-end support package to manage the processes required to move goods between Great Britain and Northern Ireland on behalf of traders registered with the service;
• educate businesses on the regime for moving goods between Great Britain and Northern Ireland, including changes introduced by the Windsor Framework, and the steps they need to take to comply with it; and
• be available to all sizes of businesses moving goods between Great Britain and Northern Ireland.
The service will include a digital portal to facilitate the movement of goods between Great Britain and Northern Ireland, self-serve guidance and specialist support for meeting customs obligations.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
245 186 136.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
80510000
98110000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
The TSS supports traders to submit declarations via a digital platform with self-serve guidance and contact centre support on how to complete digital declarations. The service will be free to access for businesses moving goods between Northern Ireland (NI) and Great Britain (GB) under the Windsor Framework.
The Trader Support Service is made up of two key elements:
System: A digital platform system to enable traders to submit information to meet requirements under the Windsor Framework.
Service: Customer support service, providing information and guidance for businesses on how to submit compliant declarations and the steps they need to take to comply with regulations.
The contract services shall run for an initial period of 5 years, with the option to extend for two further periods of 12 months.
II.2.5) Award criteria
Cost criterion: Price per Quality Point (PQP)
/ Weighting: 0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Price is not the only award criterion and all criteria were stated only in the procurement documents.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Competitive dialogue
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-005479
Section V: Award of contract
Contract No: CW104397
Title: Trader Support Service
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
16/12/2025
V.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Netcompany UK Limited
08568559
London
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 245 186 136.00
GBP
V.2.5) Information about subcontracting
The contract is likely to be subcontracted
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
HM Revenue and Customs
London
UK
VI.5) Date of dispatch of this notice
17/12/2025