Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
West Midlands Ambulance Service University NHS Foundation Trust
Waterfront Business Park, Waterfront Way
Brierley Hill
DY5 1LX
UK
Contact person: Sharon Wilson
E-mail: mb-purchasingandcontractshelpdeskmailbox@wmas.nhs.uk
NUTS: UKG3
Internet address(es)
Main address: https://www.wmas.nhs.uk/
Address of the buyer profile: https://www.wmas.nhs.uk/
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Interpreter Services
Reference number: 0748-25-W
II.1.2) Main CPV code
79540000
II.1.3) Type of contract
Services
II.1.4) Short description
Telephone Interpreter Services for 999 call takers and/or paramedic attending a patient.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
107 542.35
GBP
II.2) Description
II.2.2) Additional CPV code(s)
79530000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Telephone Interpreter Services for 999 call takers and/or paramedic attending a patient.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Award of a contract without prior publication of a call off competition in the cases listed below<br/><br/>The procurement falls outside scope of the regulations<br/><br/>Explanation:<br/><br/>Awarded via ESPO Language Services Framework 402_24 Lot 4a Remote Interpretation Services Telephone
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Competitive procedure with negotiation
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2023/S 000-031021
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/12/2025
V.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Language Line Limited T/A Language Line Solutions
04823110
5th Floor Queen Elizabeth House 4 St Dunstan's Hill London
40 Bank Street
EC3R 8AD
UK
NUTS: UKK
Internet address(es)
URL: http://www.languageline.co.uk
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
Lowest offer:
107 542.35
GBP
/ Highest offer:
174 393.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
ESPO Language Services Framework 402_24 Lot 4a Remote Interpretation Services Telephone
VI.4) Procedures for review
VI.4.1) Review body
West Midlands Ambulance Service University NHS Foundation Trust
Waterfront Business Park, Waterfront Way
Brierley Hill
DY5 1LX
UK
Internet address(es)
URL: https://www.wmas.nhs.uk/
VI.4.2) Body responsible for mediation procedures
West Midlands Ambulance Service University NHS Foundation Trust
Waterfront Business Park, Waterfront Way
Brierley Hill
DY5 1LX
UK
Internet address(es)
URL: https://www.wmas.nhs.uk/
VI.5) Date of dispatch of this notice
18/12/2025