Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Melton Borough Council
Parkside
Melton Mowbray
LE131GH
UK
Contact person: Charlotte Highcock
E-mail: chighcock@melton.gov.uk
NUTS: UKF22
Internet address(es)
Main address: www.melton.gov.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Customer Services CRM System
Reference number: MBC-1098
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
Melton Borough Council direct awarded via the G Cloud 14 CCS framework the contract for creating and managing the CRM system for the authority.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
257 665.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
48000000
II.2.3) Place of performance
NUTS code:
UKF22
II.2.4) Description of the procurement
Melton Borough Council direct awarded via the G Cloud 14 CCS framework the contract for creating and managing the CRM system for the authority.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
Use of a compliant framework G Cloud 14 CCS
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
Lot No: 1
Contract No: 1
Title: Customer Services CRM System
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
22/07/2025
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
IEG4 Limited
05733146
Christian Douglass Accountants Limited 2 Jordan Street, Knott Mill,
Manchester
M15 4PY
UK
NUTS: UKF22
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 257 665.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Welland Procurement
Melton Mowbray
LE13 1GH
UK
VI.5) Date of dispatch of this notice
19/12/2025