Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Cunninghame Housing Association Ltd
Quayside Offices,, Marina Quay, Dock Road
Ardrossan
KA22 8DA
UK
Contact person: John McIntyre
Telephone: +44 1294468360
E-mail: jmcintyre@chaltd.org
NUTS: UKM
Internet address(es)
Main address: http://www.cunninghame-housing.org/
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA15444
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.publiccontractsscotland.gov.uk/
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://www.publiccontractsscotland.gov.uk/
I.4) Type of the contracting authority
Other: Housing Association
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Telephony with integrated Contact Centre capabilities
Reference number: CHA Telephony
II.1.2) Main CPV code
64200000
II.1.3) Type of contract
Services
II.1.4) Short description
Replacement Telephony system including contact centre capabilities.
II.1.5) Estimated total value
Value excluding VAT:
100 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
64200000
II.2.3) Place of performance
NUTS code:
UKM93
Main site or place of performance:
South West Scotland (HQ based in Ardrossan)
II.2.4) Description of the procurement
The scope of this tender includes:
Replacement of the existing Mitel telephony and contact centre systems.
Migration to a fully cloud-based telephony platform.
Provision of call recording, call reporting, and basic call centre functionality for all 150 users.
Integration with business systems Rubixx Housing Management System & Microsoft).
Support for multisite operations.
Ongoing support, maintenance, and business continuity services.
A hosted platform geographically located to comply with GDPR regulations.
Please refer to the full requirements on the Invitation to Tender document attached as an additional document.
II.2.5) Award criteria
Criteria below:
Quality criterion: Quality of response to requirements
/ Weighting: 40
Quality criterion: Implementation, Account and contract management
/ Weighting: 20
Quality criterion: Pricing
/ Weighting: 40
Price
/ Weighting:
40%
II.2.6) Estimated value
Value excluding VAT:
100 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
This contract is subject to renewal: Yes
Description of renewals:
Ongoing provision after initial 5 year term to be negotiated.
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
Yes
II.2.11) Information about options
Options:
Yes
Description of options:
Options for one-off costs for handsets (deskphones), headsets if required in year 1 to be shared.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
Bidders will be required to provide 2 examples of similar type projects, within the last 3 years that demonstrate that they have the relevant experience to deliver the works. This will only include Client name, contract sum, start & completion date & Project summary details.
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
III.2.2) Contract performance conditions
To be discussed and agreed as part of the contract award process.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
20/01/2026
Local time: 17:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until:
31/03/2026
IV.2.7) Conditions for opening of tenders
Date:
21/01/2026
Local time: 08:00
Place:
Quayside Offices, Dock Road, Ardrossan, KA22 8DA.
Information about authorised persons and opening procedure:
Using the PCS portal. John McIntyre, Claire Davidson, Mark Workman.
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.3) Additional information
NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=819037.
The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
(SC Ref:819037)
Download the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=819037
VI.4) Procedures for review
VI.4.1) Review body
Ayr Sherrif Court
Sherrif Court House, Wellington Square
Ayr
UK
Telephone: +44 1292292200
VI.5) Date of dispatch of this notice
19/12/2025