Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
The Police and Crime Commissioner for Humberside
The Lawns, Harland Way
Cottingham
HU165SN
UK
Contact person: Abbie Carlisle
E-mail: abbie.carlisle@humberside.police.uk
NUTS: UKE12
Internet address(es)
Main address: https://www.humberside-pcc.gov.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Public order and safety
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Fournet Managed Servuce
Reference number: 3197-2025
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
We are currently operating a legacy CS1K telephony platform for back-office telephony services. There is a need to retain the existing CS1K platform which will require associated support and maintenance.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
18 026.67
GBP
II.2) Description
II.2.2) Additional CPV code(s)
72000000
II.2.3) Place of performance
NUTS code:
UKE
II.2.4) Description of the procurement
Managed Service FourNet - FourNet provide 24*7 support to Humberside Police for their existing Avaya/Nortel CS1K telephony solution. This comes with 24*7 access to the FourNet Service desk, via phone, email or the online portal.
The below response times are also included with this contract:
• P1 - Same day response no fix time. Next day response for faults reported after 15:00
• P2 - Next day response no fix time
• P3 - 5-day response no fix time
Telephony hardware - (excluding handsets) are supported under this extension including hardware replacement. This also includes engineering resource to attend site (where required to resolve a problem if remote diagnostics determine a visit is required).
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
Direct Award from the Auspices of the West Yorkshire Combined Authority Framework for the Supply of IT Hardware, Networking & Security Equipment and Commercial Off the Shelf Software (COTS) Ref:- 2821-2022
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-072373
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
30/10/2025
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Insight (UK) Limited
02579852
Sheffield
UK
NUTS: UKE
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 18 026.67
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Procurement Review Unit- Cabinet Office
London
UK
VI.5) Date of dispatch of this notice
23/12/2025