Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NHS Norfolk and Waveney Integrated Care Board
8th Floor, County Hall, Martineau Lane
Norwich
NR1 2DH
UK
Contact person: Claire Pickard
E-mail: claire.pickard@nhs.net
NUTS: UKH15
Internet address(es)
Main address: https://www.improvinglivesnw.org.uk/
Address of the buyer profile: https://www.improvinglivesnw.org.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Primary Medical Services at Norwich Health Centre, Beechcroft and Old Palace surgeries, Walk-in-Centre and Inclusion Health Hub in Norwich.
Reference number: AG25501
II.1.2) Main CPV code
85121100
II.1.3) Type of contract
Services
II.1.4) Short description
NHS Norfolk & Waveney Integrated Care Board intends to award the following providers for the following services: <br/><br/>• Lot 1 - General Medical Services under a GMS Contract at Norwich Health Centre (main practice site at Norwich Health Centre and branch sites at Beechcroft Surgery and Old Palace Medical practice) to be awarded to Chilvers & McCrea Limited.<br/><br/>• Lot 2 - Alternative Provider Medical Services under an APMS contract at the Walk-in-Centre in Norwich to be awarded to Chilvers & McCrea Limited.<br/><br/>• Lot 3 -Alternative Provider Medical Services under an APMS contract at the Inclusion Health Hub in Norwich to be awarded to OneMedicare T/A One Primary Care LLP.<br/><br/>The service commencement dates for all three contracts is 1st April 2026.<br/><br/>Representations by providers must be made to the relevant authority by Midnight on 8th January 2026.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
4 270 825.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
C. Lot 1 Specific Questions - Norwich Health Centre
II.2.2) Additional CPV code(s)
85121100
II.2.3) Place of performance
NUTS code:
UKH15
II.2.4) Description of the procurement
NHS Norfolk & Waveney Integrated Care Board intends to award a General Medical Services (GMS) contract to Chilvers & McCrea Limited for the provision of primary medical services and other services at Norwich Health Centre in Norwich and branch surgeries in Beechcroft and Old Palace Road following a robust Competitive Process.<br/><br/>This will be a General Medical Services (GMS) contract held in perpetuity and the service commencement date is Wednesday 1st April 2026.<br/><br/>The annual contract value will be £1,973,360 <br/><br/>This is an existing service and has been awarded to a new provider.<br/><br/>Please note in terms of the awarded contract value advertised, this is a General Medical Services (GMS) contract held in perpetuity so the figure of £1,973,360 is based on the per annum amount.
II.2.5) Award criteria
Quality criterion: Key Criteria 1: Quality and Innovation
/ Weighting: 30
Quality criterion: Key Criteria 2: Value:
/ Weighting: 20
Quality criterion: Key Criteria 3: Integration, Collaboration and Service Sustainability
/ Weighting: 20
Quality criterion: Key Criteria 4: Improving Access, Reducing Health Inequalities and Facilitating Choice
/ Weighting: 20
Quality criterion: Key Criteria 5: Social Value
/ Weighting: 10
Price
/ Weighting:
0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
D. Lot 2 Specific Questions - Walk-in-Centre
II.2.2) Additional CPV code(s)
85121100
II.2.3) Place of performance
NUTS code:
UKH15
Main site or place of performance:
Norwich Walk in Centre, Rouen House, Rouen Road, Norwich, NR1 1RB
II.2.4) Description of the procurement
NHS Norfolk & Waveney Integrated Care Board intends to award a Alternative Provider Medical Services (APMS) contract to Chilvers & McCrea Limited for the provision of primary medical services at the Walk-in-Centre in Norwich following a robust Competitive Process.<br/><br/>The service commencement date is Wednesday 1st April 2026 and the contract will be for a duration of 3 years with the option to extend for up to a further 2 years until 31 March 2031.<br/><br/>The annual contract value will be £1,844,233 <br/><br/>This is an existing service and has been awarded to a new provider.
II.2.5) Award criteria
Quality criterion: Key Criteria 1: Quality and Innovation
/ Weighting: 30
Quality criterion: Key Criteria 2: Value
/ Weighting: 20
Quality criterion: Key Criteria 3: Integration, Collaboration and Service Sustainability
/ Weighting: 20
Quality criterion: Key Criteria 4: Improving Access, Reducing Health Inequalities and Facilitating Choice
/ Weighting: 20
Quality criterion: Key Criteria 5: Social Value
/ Weighting: 10
Price
/ Weighting:
0
II.2.11) Information about options
Options:
Yes
Description of options:
The contract will be for a duration of 3 years with the option to extend for up to a further 2 years.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 3
II.2.1) Title
E. Lot 3 Specific Questions - Inclusion Health Hub
II.2.2) Additional CPV code(s)
85121100
II.2.3) Place of performance
NUTS code:
UKH15
Main site or place of performance:
Under 1 Roof, Westwick Street, Norwich, NR2 4SZ
II.2.4) Description of the procurement
NHS Norfolk & Waveney Integrated Care Board intends to award a Alternative Provider Medical Services (APMS) contract to OneMedicare T/A One Primary Care LLP for the provision of primary medical services at the Inclusion Health Hub in Norwich following a robust Competitive Process.<br/><br/>The service commencement date is Wednesday 1st April 2026 and the contract will be for a duration of 3 years with the option to extend for up to a further 2 years until 31 March 2031.<br/><br/>The annual contract value will be £453,232 <br/><br/>This is an existing service and has been awarded to a new provider.
II.2.5) Award criteria
Quality criterion: Key Criteria 1: Quality and Innovation
/ Weighting: 30
Quality criterion: Key Criteria 2: Value
/ Weighting: 20
Quality criterion: Key Criteria 3: Integration, Collaboration and Service Sustainability
/ Weighting: 20
Quality criterion: Key Criteria 4: Improving Access, Reducing Health Inequalities and Facilitating Choice
/ Weighting: 20
Quality criterion: Key Criteria 5: Social Value
/ Weighting: 10
Price
/ Weighting:
0
II.2.11) Information about options
Options:
Yes
Description of options:
The contract will be for a duration of 3 years with the option to extend for up to a further 2 years.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-048042
Section V: Award of contract
Lot No: 1
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
18/12/2025
V.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Chilvers and McCrea Limited
Prospect House, 108 High Street
Great Missenden
HP16 0BG
UK
NUTS: UKJ13
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 1 973 360.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
18/12/2025
V.2.2) Information about tenders
Number of tenders received: 6
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Chilvers and McCrea Limited
Prospect House, 108 High Street
Great Missenden
HP16 0BG
UK
NUTS: UKJ13
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 1 844 233.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 3
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
18/12/2025
V.2.2) Information about tenders
Number of tenders received: 4
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
One Medicare t/a OnePrimaryCare LLP
The Business Centre, Bank Top Farm, Black Hill Road
Otley
LS21 1PY
UK
NUTS: UKE4
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 453 232.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act Regulations 2023 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by Midnight on 8th January 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR.<br/><br/>Written representations need to be sent via the Atamis e-tendering portal, Project Reference: C375914: COMPETITIVE: Norwich Health Centre, Walk-in-Centre & Inclusion Health Hub.<br/><br/>The evaluation panel completed individual evaluations for assigned questions and took part in moderation to agree and finalise scores and rationales. The panel comprised:<br/><br/>• Norfolk and Waveney Integrated Care Board: Deputy medical director and representatives from Primary Care Commissioning team, Norwich Place team, Nursing & Quality team, Finance team, Estates team, Workforce, Health inequalities team, Meds management and digital team ; and <br/>• A senior clinician from a neighbouring Integrated Care Board.<br/><br/>The award decision makers: Primary Care Commissioning Committee.<br/><br/>At the outset of the process, two individuals declared potential conflicts, having both worked for the incumbent provider in the past, these two individuals took no further part in the procurement.<br/><br/>A further five individuals declared potential conflicts, of these four were deemed not relevant as the organisations involved did not bid for the tender opportunity and the fifth one was deemed safe to carry on following guidance from N&W ICB Corporate Governance team.<br/><br/>The Basic Selection Criteria Questions were Pass/Fail and the weightings for the Key Criteria Questions were as follows and were scored on a 0-5 scoring mechanism;<br/><br/>Key Criteria 1: Quality and Innovation 30.00%<br/>Key Criteria 2: Value: 20.00% (Plus 1 Pass/Fail Question)<br/>Key Criteria 3: Integration, Collaboration and Services Sustainability: 20.00%<br/>Key Criteria 4: Improving Access, Reducing Health Inequalities and Facilitating Choice: 20.00%<br/>Key Criteria 5: Social Value: 10.00%<br/><br/>The preferred Providers were awarded the contract based on the highest overall weighted score for Key Criteria and meeting all of the Basic Selection Criteria.
VI.4) Procedures for review
VI.4.1) Review body
NHS England Independent Patient Choice and Procurement Panel
London
London
SE1 8UG
UK
Internet address(es)
URL: https://www.england.nhs.uk/commissioning/how-commissioning-is-changing/nhs-provider-selection-regime/independent-patient-choice-and-procurement-panel/
VI.4.2) Body responsible for mediation procedures
NHS Arden and Greater East Midlands Commissioning Support Unit
Cardinal Square, 10 Nottingham Road
Derby
DE1 3QT
UK
Internet address(es)
URL: https://www.ardengemcsu.nhs.uk/
VI.4.4) Service from which information about the review procedure may be obtained
NHS Arden and Greater East Midlands Commissioning Support Unit
Cardinal Square, 10 Nottingham Road
Derby
DE1 3QT
UK
Internet address(es)
URL: https://www.ardengemcsu.nhs.uk/
VI.5) Date of dispatch of this notice
23/12/2025