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Contract Award Notice

Integrated Urgent Care - 111/OOH Service

  • First published: 12 February 2018
  • Last modified: 12 February 2018
  • Version: N/A
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The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
Published by:
NHS Luton CCG
Authority ID:
AA30250
Publication date:
12 February 2018
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

The offer for the public will be a single entry point - NHS 111 - to fully integrate urgent care services in which organisations collaborate to deliver high quality, clinical assessment, advice and treatment and to shared standards and processes with clear accountability and leadership. Therefore the Integrated Urgent Care (111 & Out of Hours) Service should allow movement of patients seamlessly from one element of the system to the other, streamlining the experience for patients, reducing unnecessary waiting and inefficiency.

The Integrated Urgent Care (111 & Out of Hours) Service should not be limited to treating patients, but must also be committed to empowering the population to self-care where appropriate with a focus on education and lifestyle modification.

The new provider will need to plan for online and digital provision in the future in order to make it easier for the public to access urgent health advice and care. This will increasingly be in a way that offers a personalised and convenient service that is responsive to people’s health care needs when:

– they need medical help fast, but it is not a 999 emergency,

– they do not know who to contact for medical help,

– the thing they need to go to A&E or another NHSE urgent care service,

– they need to make an appointment with an urgent care service,

– they require health information or reassurance about how to care for themselves or what to do next.

The contract period is for 60 months with an option to extend the contract for an additional 24 months, valued at £6.5m per annum. The total contract value is 45 500 000,00 GBP if an option to extend the contract for a further 24 months is utilised.

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting authority

I.1) Name and addresses

NHS Luton Clinical Commissioning Group

The Lodge, 4 George Street West

London

LU1 2BJ

UK

Contact person: Samuel Naxton, Senior Manager, Attain

E-mail: samuel.naxton@attain.co.uk

NUTS: UKH21

Internet address(es)

Main address: http://www.lutonccg.nhs.uk

Address of the buyer profile: http://www.attain.bravosolution.co.uk/web/login.html

I.1) Name and addresses

NHS Bedfordshire Clinical Commissioning Group

Capability House, Silsoe, Bedfordshire

Bedford

MK45 4HR

UK

E-mail: samuel.naxton@attain.co.uk

NUTS: UKH24

Internet address(es)

Main address: www.bedfordshireccg.nhs.uk

I.2) Joint procurement

The contract involves joint procurement

I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Health

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Integrated Urgent Care - 111/OOH Service

Reference number: ACE-0232-2015-LUTON/BEDS

II.1.2) Main CPV code

85100000

 

II.1.3) Type of contract

Services

II.1.4) Short description

NHS Luton Clinical Commissioning Group and NHS Bedfordshire Clinical Commissioning Group sought to jointly commission an Integrated Urgent Care (111 & Out of Hours) Service across Luton and Bedfordshire via a ‘Prime Provider’ approach.

Central to this will be a professional Clinical Advice Service offering patients who require access to a wide range of clinicians, both experienced generalists, and specialists. It is essential that these clinicians are supported by the availability of clinical records such as Summary Care Record (SCR) and Enhanced Summary Care Record (ESCR) as well as Electronic Prescribing and other locally available systems.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 45 500 000.00  GBP

II.2) Description

II.2.2) Additional CPV code(s)

64200000

79512000

85141000

85141220

85312310

II.2.3) Place of performance

NUTS code:

UKH21


Main site or place of performance:

Luton and Bedfordshire.

II.2.4) Description of the procurement

The offer for the public will be a single entry point - NHS 111 - to fully integrate urgent care services in which organisations collaborate to deliver high quality, clinical assessment, advice and treatment and to shared standards and processes with clear accountability and leadership. Therefore the Integrated Urgent Care (111 & Out of Hours) Service should allow movement of patients seamlessly from one element of the system to the other, streamlining the experience for patients, reducing unnecessary waiting and inefficiency.

The Integrated Urgent Care (111 & Out of Hours) Service should not be limited to treating patients, but must also be committed to empowering the population to self-care where appropriate with a focus on education and lifestyle modification.

The new provider will need to plan for online and digital provision in the future in order to make it easier for the public to access urgent health advice and care. This will increasingly be in a way that offers a personalised and convenient service that is responsive to people’s health care needs when:

– they need medical help fast, but it is not a 999 emergency,

– they do not know who to contact for medical help,

– the thing they need to go to A&E or another NHSE urgent care service,

– they need to make an appointment with an urgent care service,

– they require health information or reassurance about how to care for themselves or what to do next.

The contract period is for 60 months with an option to extend the contract for an additional 24 months, valued at £6.5m per annum. The total contract value is 45 500 000,00 GBP if an option to extend the contract for a further 24 months is utilised.

II.2.5) Award criteria

Quality criterion: Quality / Weighting: 75 %

Price / Weighting:  25 %

II.2.11) Information about options

Options: Yes

Description of options:

Option to extend initial contract period for a further 24 months. Maximum of a 84 month contract.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Restricted procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2016/S 103-184775

Section V: Award of contract

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

06/02/2018

V.2.2) Information about tenders

Number of tenders received: 2

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Herts Urgent Care

Ascots Lane

Welwyn Garden City

AL7 4HL

UK

NUTS: UKH23

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 45 500 000.00  GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.4) Procedures for review

VI.4.1) Review body

NHS Luton CCG and NHS Bedfordshire CCG

The Lodge, 4 George Street West

LU1 2BJ

UK

VI.5) Date of dispatch of this notice

06/02/2018

Coding

Commodity categories

ID Title Parent category
85141220 Advisory services provided by nurses Services provided by medical personnel
79512000 Call centre Telephone-answering services
85312310 Guidance services Social work services without accommodation
85100000 Health services Health and social work services
85141000 Services provided by medical personnel Miscellaneous health services
64200000 Telecommunications services Postal and telecommunications services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
samuel.naxton@attain.co.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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