Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Futures Housing Group
PO Box 6458 Asher Lane, Ripley
Derby
DE5 3RE
UK
Telephone: +44 8450948361
E-mail: procurementteam@futureshg.co.uk
NUTS: UKF
Internet address(es)
Main address: www.procuringourfutures.co.uk
Address of the buyer profile: https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA15821
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
http://www.procuringourfutures.co.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
http://www.procuringourfutures.co.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
FH320 Customer Relationship Programme
II.1.2) Main CPV code
79342311
II.1.3) Type of contract
Services
II.1.4) Short description
Customer survey programme.
II.1.5) Estimated total value
Value excluding VAT:
225 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
79342311
II.2.3) Place of performance
NUTS code:
UKF
II.2.4) Description of the procurement
Futures Housing Group Ltd (the Group) is looking to outsource and expand its customer feedback programme, and is looking for a research agency with prior experience and qualified expertise in running ongoing customer satisfaction/NPS feedback programmes to support with managing this. The programme needs to accurately represent the customer voice within Futures Housing, which can stand up to scrutiny from auditors and regulators. The research agency needs to be able to develop a partnership with the Group that will eventually support the training and transitioning from a completely outsourced function to an in-house team in the longer term.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: Yes
Description of renewals:
Right to extend for further 1 year periods not exceeding 3 further years in total.
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Information about the tender and further details are available from www.procuringourfutures.co.uk
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
As described in the tender documents.
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
III.2.3) Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
04/03/2019
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 4 (from the date stated for receipt of tender)
IV.2.7) Conditions for opening of tenders
Date:
04/03/2019
Local time: 12:00
Place:
FHG Asher Lane, DE5 3SW.
Information about authorised persons and opening procedure:
Executive Director, Procurement Team Member, Compliance Team Member.
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.2) Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
VI.3) Additional information
Information is available from www.procuringourfutures.co.uk
(MT Ref:214738)
VI.4) Procedures for review
VI.4.1) Review body
Futures Housing Group
PO Box 6458 Asher Lane, Ripley
Derby
DE5 3RE
UK
Telephone: +44 8450948361
Internet address(es)
URL: www.procuringourfutures.co.uk
VI.5) Date of dispatch of this notice
30/01/2019