Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
The Secretary of State for the Home Department
2 Marsham Street
London
SW1P 4DF
UK
E-mail: aireprocurement@homeoffice.gov.uk
NUTS: UK
Internet address(es)
Main address: https://www.gov.uk/government/organisations/home-office
I.4) Type of the contracting authority
Other: The Home Office is the lead government department for immigration and passports, drugs policy, crime, fire, counter-terrorism and police
I.5) Main activity
Public order and safety
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Advice, Issue Reporting and Eligibility (AIRE) Services
II.1.2) Main CPV code
85321000
II.1.3) Type of contract
Services
II.1.4) Short description
The contract covers the services provided by the AIRE Service Provider regarding advice and eligibility service to the asylum seekers, and deal with issues reported bu the service users who are living in accommodation provided by the service providers of Asylum Accommodation and Support Services Contract.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
235 000 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
The AIRE contract is designed to provide advice, guidance, issue reporting and eligibility assistance to the asylum applicants and those who have been granted an asylum status to remain in the UK, through the establishment of a consolidated customer contact centre, with a single entry point for the service users to communicate complaints and issues related to the services provided by the Accommodation Providers. The AIRE service provider will be responsible for capturing, logging and referring feedback complaints to the relevant parties for resolution.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 60 %
Price
/ Weighting:
40 %
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2018/S 086-193640
Section V: Award of contract
Title: Advice, Issue Reporting and Eligibility Services
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
08/01/2019
V.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Migrant Helpline
Charlton House, Dover Street, Dover, Kent
Dover
CT16 1AT
UK
NUTS: UKJ
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 235 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.5) Date of dispatch of this notice
01/02/2019