Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Chesterfield Royal Hospital NHS Foundation Trust
To Road Calow
Chesterfield
S44 5BL
UK
Contact person: Hannah Draper
E-mail: hannah.draper@nhs.net
NUTS: UKF
Internet address(es)
Main address: https://in-tendhost.co.uk/noecpc
Address of the buyer profile: https://in-tendhost.co.uk/noecpc
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Invitation to Tender for the Provision of Real Time Patient Feedback
Reference number: CRH 02507
II.1.2) Main CPV code
73000000
II.1.3) Type of contract
Services
II.1.4) Short description
Real Time Patient Feedback Chesterfield Royal Hospital NHS Foundation Trust requires the provision of a real-time patient feedback service for our acute hospital and primary care settings. Real-time feedback is defined as feedback from service users whilst they are still in receipt of care; or very shortly afterwards such as on discharge from hospital or after an outpatient appointment.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
250 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
73000000
II.2.3) Place of performance
NUTS code:
UKF
Main site or place of performance:
Chesterfield Royal Hospital NHS Foundation Trust.
II.2.4) Description of the procurement
Chesterfield Royal Hospital NHS Foundation Trust requires the provision of a real-time patient feedback service for our acute hospital and primary care settings. Real-time feedback is defined as feedback from service users whilst they are still in receipt of care; or very shortly afterwards such as on discharge from hospital or after an outpatient appointment. We require a service which will: — support multiple methods for patients to share their feedback,
— provide an effective approach and methodology to gaining real-time feedback across all relevant services including inpatient and daycase, emergency department, outpatients, maternity and GP services,
— provide a real-time feed of FFT data and comments, which can be made publically available,
— enable the generation of timely, robust, reliable and user-friendly reports on service user experience that aid quality improvement at the service delivery level,
— generate information that provides assurance to Board on the quality of care provided,
— ensure confidentiality and anonymity to protect patient and staff identity.
The contract period will be for 3 years with an option to extend individually for a further 2 x 12 month periods at the Trust’s discretion.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
Yes
Description of options:
This contract will be for an initial 3 year period with the option to extend for 2 separate 12 month periods at the Trusts discretion (3 + 1 + 1).
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
Section V: Award of contract
Lot No: 1
Title: Real Time Patient Feedback
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
05/02/2019
V.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received from SMEs: 5
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Membership Engagement Services Ltd
London
UK
NUTS: UKI
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 273 195.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Chesterfield Royal Hospital NHS Foundation Trust
Top Road Calow
Chesterfield
S44 5BL
UK
Internet address(es)
URL: https://in-tendhost.co.uk/noecpc
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
VI.4.4) Service from which information about the review procedure may be obtained
Chesterfield Royal Hospital NHS Foundation Trust
To Road Calow
Chesterfield
S44 5BL
UK
E-mail: hannah.draper@nhs.net
Internet address(es)
URL: https://in-tendhost.co.uk/noecpc
VI.5) Date of dispatch of this notice
05/02/2019